Jobs at Fiserv

Investigate and resolve complex production application and configuration issues for financial-services clients. The role requires troubleshooting, root cause analysis, case documentation, escalation, client communication, service-level prioritization, and collaboration with internal technical teams. The position is on-site Monday through Friday and includes rotational on-call coverage during non-standard and overnight hours.

Lead business intelligence and analytics for strategic client programs. Develop executive dashboards, KPI reporting, scorecards, performance analyses, and business reviews. Analyze operational, financial, compliance, servicing, and transaction data to identify trends and opportunities. Establish metric definitions, reporting governance, and data quality standards. Partner with cross-functional teams and client stakeholders, present insights to senior leaders, support forecasting and planning, and improve reporting automation and self-service analytics.

Leads technical program managers and complex engineering initiatives from conception through launch. Establishes TPM processes, manages risks and dependencies, communicates performance to executives, and advises the Head of Technology. Also manages CTO priorities, facilitates executive and board meetings, tracks strategic initiatives, and coordinates internal and external stakeholder communications.

Leads cross-functional project management teams from planning through delivery, managing scope, schedules, budgets, risks, resources, dependencies, stakeholders, and executive reporting. Coaches and develops project managers, removes delivery obstacles, oversees financial and documentation discipline, and improves project management processes using performance data and lessons learned. The role supports business and technology priorities in a matrixed environment and is performed onsite Monday through Friday.

Leads complex technical programs from intake through delivery, coordinating engineering, infrastructure, product, operations, risk, and business stakeholders. Responsibilities include developing integrated plans, managing dependencies and risks, resolving issues, facilitating governance and communications, translating objectives into workstreams, supporting release readiness, and improving delivery processes. Requires extensive experience with technical program management, cross-functional initiatives, structured delivery methods, project tools, and executive stakeholder communication.

Conduct field-based prospecting and consultative sales to restaurant owners and small businesses. Generate leads, cold call, schedule in-person appointments, demonstrate Clover POS and online ordering solutions, close sales, install systems, and train clients. Build relationships, meet sales quotas, and travel throughout the Philadelphia area while working flexible hours.

Provides first-level technical support to clients, troubleshoots software and hardware issues, guides users through solutions, escalates complex problems, documents interactions, and collaborates with internal teams to improve support processes and client experience. The role requires strong problem-solving skills, familiarity with financial technology products, and experience using remote support and ticketing platforms.

Owns the EMEA data and analytics product portfolio, including revenue, pricing, business cases, roadmap, lifecycle management, client discovery, commercial growth, and go-to-market support. Partners with financial institutions, sales teams, finance, pricing, architecture, and engineering. Requires expertise in data-driven products, analytics, streaming data, AI, payments, commercial accountability, pricing, P&L, regulatory requirements, and European data protection and residency standards.

Lead applied AI architecture and production delivery for Clover’s point-of-sale platform. Build agent tool layers, retrieval systems, multimodal ingestion, evaluation frameworks, decision systems, and operational monitoring. Own reliability, security, privacy, cost, and quality for AI systems writing to merchant records. Contribute to strategy, mentor engineers, establish reusable guardrails, and influence cross-functional technical and business decisions. Participate in rotational on-call support.

Leads client assurance activities for strategic financial services clients, including oversight assessments, governance, risk, compliance, controls, due diligence, documentation requests, findings remediation, and cross-functional stakeholder coordination. Serves as the primary client interface, facilitates assessment sessions, manages response timelines, and escalates concerns. The role is fully onsite, includes rotational on-call responsibilities, and requires unrestricted U.S. work authorization without sponsorship.

Design, develop, test, debug, and maintain software applications supporting business goals. Collaborate with cross-functional teams to translate requirements into technical specifications, improve existing codebases, lead peer reviews, and mentor junior developers. The role requires software development experience, programming expertise, SQL databases, cloud services, CI/CD pipelines, DevOps practices, and Agile methodologies.

Administer and optimize enterprise SAP platforms hosted on Microsoft Azure. Responsibilities include SAP Basis and HANA administration, system maintenance, Solution Manager and CALM configuration, transport management, performance monitoring, high availability, disaster recovery, security, patching, troubleshooting, governance, and technical documentation across large-scale regulated environments.

Lead design, development, and maintenance of enterprise issuer solutions. Define engineering standards, perform architecture and code reviews, build reusable patterns and prototypes, drive CI/CD and cloud-native practices, champion AI-assisted developer workflows, mentor teams, and improve software quality and delivery outcomes across the portfolio.

Develops COBOL and other conversion programs to migrate card portfolios onto Fiserv processing platforms. Responsibilities include creating mapping logic and technical specifications, debugging conversion processes, validating data and output quality, supporting testing and client events, monitoring project milestones, and managing risks throughout the conversion life cycle. The role collaborates with clients, analysts, product owners, developers, and program management teams.

Leads post-release defect triage, root-cause analysis, field issue reproduction, and full-spectrum QA for Android applications, web dashboards, and POS APIs. Performs automated, manual, regression, performance, and load testing; monitors observability platforms; develops diagnostic tooling; documents technical findings; and participates in on-call incident management. Collaborates with support, product, cloud, SRE, Android, and release teams to improve production reliability.

Designs and maintains automated testing frameworks for a cloud-based, event-driven payments platform. Responsibilities include API, contract, integration, end-to-end, performance, resilience, and database testing; CI/CD quality gate integration; test data management; observability and failure analysis; quality dashboards; and coaching engineering teams on shift-left testing. The role requires hands-on Java or JVM development, distributed systems testing, Kafka, REST APIs, performance testing, and six or more years of software quality engineering or test development experience.

Leads a programme-level QA team for a cloud-native payment processing modernization program. Defines test strategy across integration, regression, end-to-end, and cross-domain testing; drives automation, API testing, and CI/CD quality gates; manages defects and reporting; mentors test engineers; identifies coverage gaps; and supports planning, readiness, and go-live assessments.

Develop and maintain enterprise-scale full-stack applications for banking and payments using Java, Spring Boot, microservices, Angular, cloud platforms, and event-driven technologies. Responsibilities include requirements analysis, coding, testing, debugging, performance optimization, secure API development, CI/CD improvements, peer reviews, mentoring, and collaboration with distributed Agile teams.

Leads Knowledge Operations, managing teams, workload and backlog governance, KPI dashboards, continuous improvement, knowledge lifecycle standards, and cross-functional delivery. The role improves the accuracy, accessibility, and governance of knowledge assets supporting AI-enabled service experiences and digital self-service. Responsibilities include coaching employees, monitoring productivity and quality, analyzing workflow data, resolving operational friction, and coordinating with technical writing, training, quality, product, technology, and service teams.

Investigate and process debit, credit, and prepaid card disputes and chargebacks. Contact cardholders, evaluate fraud claims, document findings, apply regulatory and card-network procedures, monitor case timelines, and respond to stakeholder inquiries. The role requires accurate data entry, case management, compliance with client procedures, and flexibility for overtime, weekends, and holidays in an on-site environment.