About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and complaint intake. To do well in this role, you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
Primary Responsibilities
Taking inbound calls and chat messages from Members, Medical Facilities, Transportation Providers and Health Plans
Accurately enter ride details to ensure successful ride completion
Confirming member eligibility
Answering Member inquiries regarding transportation services
Identifying and assessing Member's additional needs
Intaking of Member concerns
Actively working with other internal departments to quickly address real-time issues
Other duties as assigned
Required Education and Experience
High school diploma or equivalent
One (1) year of inbound call center experience in high call volume atmosphere
Preferred Education and Experience
Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines
Knowledge of health insurance programs and benefits
Fluency in languages in addition to English is a plus
Skills
Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
Excellent communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, chat, and over the phone.
Positive and helpful attitude
Exceptional interpersonal skills and conflict resolution ability
Ability to work independently and/or with a Team
Accurately type 35 wpm or more
Flexible with the ability to adapt to changes in business, strategy, and technology
Ability to empathize with the Member and/or Member's guardian
Must be able to work with geographically and culturally diverse populations and personalities
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- High school diploma or equivalent
- One year of inbound call center experience in a high-volume environment
- Outstanding problem-solving skills and professionalism in a high-stress environment
- Excellent verbal and written communication skills
- Interpersonal and conflict-resolution skills
- Ability to work independently and as part of a team
- Typing speed of at least 35 words per minute
- Ability to adapt to changes in business, strategy, and technology
- Ability to empathize with members or their guardians
- Ability to work with geographically and culturally diverse populations
- Experience with Medicaid, Medicare, and non-emergency medical transportation guidelines
- Knowledge of health insurance programs and benefits
- Fluency in languages in addition to English
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
