Jobs at TaskUs

Reviews and evaluates videos, news, images, political advertisements, and social media profiles against client content policies. Applies consistent moderation decisions, identifies abusive or inappropriate material, escalates issues, maintains confidentiality, and meets performance targets. The role requires fluent German and English, cultural awareness, strong communication skills, empathy, and resilience when exposed to disturbing content. Employees also participate in wellness, counseling, training, and employee assistance programs.

Coordinate logistics for temporary work sites, including advance bookings, equipment preparation, inventory tracking, vendor and host communication, site inspections, move-in and move-out documentation, hardware setup, mover coordination, and expense tracking. The role is on site across San Antonio, New Braunfels, and Austin, and requires ensuring equipment, props, networking, and collection areas are ready for operations.

Manages employee and labor relations, including disciplinary proceedings, investigations, terminations, background checks, eligibility verification, and employee inquiries. Administers HR programs covering compensation, benefits, leave, performance, talent management, training, recognition, and safety. Maintains compliance with employment laws, updates policies, and provides confidential support to employees and supervisors.

Support HR operations including employee relations, onboarding/offboarding, compliance with local law, HR reporting, special projects, surveys, payroll assistance, policy updates, and day-to-day office culture management.

Develops and maintains Workforce Management dashboards, reports, visualizations, and data integrations. Transforms complex information into accessible business insights, performs data federation, ensures reporting accuracy, and creates report documentation. Collaborates with operations, support teams, clients, and reporting stakeholders to deliver useful, timely data. The role requires analytical problem-solving, attention to detail, communication, and familiarity with reporting and data technologies such as Power BI, Amazon Connect, Kibana, and Teleopti.

Coordinates logistics for temporary sites, including bookings, host communications, equipment preparation and dispatch, inventory tracking, vendor and mover coordination, site inspections, and move-in/move-out documentation. Sets up Starlink routers and collection areas with IT support, delivers and retrieves equipment, manages receipts and urgent purchases, and ensures hardware is transferred securely with documented handoffs.

Leads TaskUs operations across Southeast Asia, setting strategy and overseeing multiple BPO sites, accounts, and operational units. Responsibilities include KPI and SLA performance, quality assurance, client engagement, team leadership, process optimization, automation, budgeting, resource allocation, risk mitigation, and regulatory compliance. The role requires extensive senior leadership experience in Philippine BPO operations, strong financial and analytical capabilities, and frequent domestic and international travel.

Provides Level 1 remote and onsite IT support, including password resets, desktop and laptop setup, patching, and employee onboarding and offboarding coordination. Monitors system health, availability, performance, and capacity; troubleshoots operational and security issues; follows incident, request, change, and problem-management procedures; administers assigned systems; and coordinates vendor support. The role may require extended hours, nights, and weekends.

Lead a techno-functional applications team delivering Workday and HR automation solutions, integrations, and process improvements. Partner with business leaders to prioritize roadmaps, manage service delivery and support, oversee requirements gathering, and apply AI/automation to streamline HR and recruiting operations for a global workforce.

Leads strategic client governance, executive relationships, account P&L, commercial growth, contract negotiations, and operational delivery for a fintech client. Partners with product, compliance, operations, workforce management, training, and technology teams to achieve service-level, customer satisfaction, quality, margin, and revenue goals. Drives cross-sell, up-sell, innovation, risk controls, automation, and service redesign while managing distributed teams and navigating financial-services regulations.

Leads TaskUs’s learning experience design strategy and digital learning programs. Oversees e-learning design, instructional quality, technology integration, assessments, analytics, and continuous improvement. Manages and mentors e-learning professionals, collaborates with executives and subject matter experts, facilitates occasional training, and ensures programs improve learning outcomes, employee engagement, and performance. Requires at least five years of instructional design and learning program experience, along with proficiency in e-learning authoring tools, LMS platforms, multimedia development, learning standards, and project management tools.

Manage end-to-end payroll processing for multiple sites or entities, ensuring statutory, tax, and social insurance compliance. Lead payroll audits, reconciliations, vendor and government relationships, payroll system improvements, budgeting, reporting, controls, and issue resolution. Manage, train, and develop payroll staff while partnering with HR, Finance, Accounting, Legal, Benefits, and external vendors to maintain accurate, timely, and compliant payroll operations.

The Senior Learning Experience Manager role is responsible for leading employee learning and development initiatives, supporting professional growth, and managing learning experiences within TaskUs’s global People First culture. The provided description contains limited role-specific responsibilities and refers applicants to additional details under PID.

Leads large-scale fintech BPO operations, overseeing campaign performance, client relationships, staffing, capacity planning, process optimization, compliance, and frontline leadership. Develops KPIs, mentors Operations Managers, drives service delivery and business growth, manages executive client communication, and collaborates across departments. The role requires senior BPO leadership experience, fintech or digital banking expertise, strong Google Suite proficiency, exceptional communication skills, resilience, and on-site work in New Braunfels with travel as needed.

Designs and delivers training programs for new and existing employees covering products, services, systems, and business initiatives. Develops training materials, applies adult learning and instructional design principles, facilitates engaging classroom sessions, coaches employees, evaluates learning outcomes, and partners with personnel to support development. The role requires strong communication, organization, presentation, problem-solving, technology, and project management skills, along with a flexible schedule for on-site operations in Colombia.

Manages day-to-day call center operations for teams of up to 150 employees, overseeing client relationships, billing, invoicing, KPIs, performance management, coaching, staffing, engagement, and retention. Presents business reviews, interviews team leads, allocates resources, and ensures compliance with occupational health and safety requirements. The role requires on-site work and a flexible schedule based on client needs.

Designs, delivers, and improves technical, end-user, partner, distributor, induction, and e-learning training programs. Creates curricula, exams, and training materials; facilitates classes; monitors trainee progress; ensures statutory training compliance; researches workplace learning technologies; and supports learning and development initiatives. The role also requires mentoring, project coordination, stakeholder communication, and motivating diverse trainee groups in a flexible onsite environment.

Conducts audits of customer interactions and transactions, coaches teammates, tracks performance metrics, identifies and escalates quality defects, verifies fixes, supports training and team briefings, and recommends process improvements. The role also drives quality initiatives, serves as a campaign subject-matter expert, and partners with team leaders to improve operational metrics and customer outcomes.

Reviews videos, images, news, political ads, and social media profiles against client content policies. Identifies harmful or inappropriate material, scores content for factors such as violence and sexual content, maintains confidentiality and performance standards, escalates issues, and supports reporting and wellness initiatives. The role requires fluent Romanian and English, cultural awareness, empathy, and the ability to handle disturbing content.

Reviews videos, images, news, political ads, and social media profiles against client content policies. Applies consistent ratings for age suitability, violence, sexual content, and political transparency; identifies and escalates policy violations while meeting quality and productivity targets. The role requires fluent Hungarian and English, cultural awareness, confidentiality, empathy, and resilience when handling disturbing material.