Jobs at TaskUs

Lead global procurement category strategy and a team of procurement partners and managers to drive cost savings, manage RFx processes, negotiate contracts, and ensure compliant purchase order and contract execution across IT, Telecom, Facilities, and Corporate Services.

Lead a techno-functional applications team delivering Workday and HR automation solutions, integrations, and process improvements. Partner with business leaders to prioritize roadmaps, manage service delivery and support, oversee requirements gathering, and apply AI/automation to streamline HR and recruiting operations for a global workforce.

Lead and manage quality operations for aligned campaigns, monitor KPIs, conduct audits, analyze data, drive improvement initiatives, collaborate with clients and cross-functional teams, publish quality dashboards, coach and develop quality staff, and ensure adherence to quality processes.

Deliver and support product and program training, create and update training materials, assess trainee readiness, maintain account and company knowledge, provide feedback to Learning Manager, support operations with reporting and site-level training tasks.

Designs, delivers, and improves training programs and induction curricula for end-users, partners, and distributors. Acts as content expert, monitors trainee progress, creates e-learning, ensures statutory training compliance, and updates materials to meet changing enterprise needs while enforcing company conduct.

Lead an operations team to meet KPIs by coaching teammates and team leaders, assigning tasks, improving daily processes, analyzing data, and handling chargebacks/disputes to deliver excellent customer experience.

As an HR Supervisor, you will manage employee relations, conduct background checks, administer HR programs, ensure compliance with employment laws, and engage in employee disciplinary actions, among other duties.

Provide world-class customer service by researching and resolving issues for clients through various communication channels, while maintaining confidentiality and documenting interactions.

The Workforce Planner ensures staff optimization to meet demand, monitors scheduling and performance metrics, coordinates with various teams, and manages staffing forecasts and capacity planning.

Lead and improve day-to-day BPO operations, overseeing teammates, team leaders and operations managers. Drive productivity, quality, staffing, training, performance monitoring, audits, budgets and system implementations. Build client relationships, analyze trends and reports, propose process improvements, and ensure consistent performance and morale across large teams.

As Global Privacy Director, you will lead the global data protection strategy, ensuring compliance with privacy laws and integrating privacy into AI-driven services. Responsibilities include managing a privacy team, overseeing audits, and fostering privacy awareness across the organization.

Deliver and support product and program training with a sales focus; design and update training materials; assess trainee readiness in sales methodologies; support operations and reporting; identify opportunities to improve sales cycles through training.

Provide world-class service to customers via phone, email, and chat support, resolving issues efficiently while maintaining confidentiality and documentation. Must possess great communication skills and adaptability.

Monitor and evaluate teammate performance, prepare weekly/monthly quality reports, identify and escalate quality issues, verify fixes, run calibration and side-by-side feedback sessions, and attend business reviews with team leads, operations managers, and clients.

Process semi-monthly payroll for Egypt end-to-end, reconcile payroll data and registers, handle payroll inquiries, coordinate statutory payments and reports, assist audits, run validations, process terminations and off-cycle payments, support payroll orientations and projects, and maintain payroll system accuracy and records in compliance with local regulations.

Provide world-class customer support via phone, email, and live chat; research and resolve inquiries using internal tools; document and escalate issues; meet KPIs; participate in trainings; collaborate with teams and follow company policies.

Designs and implements learner-centered training solutions across functions: analyzes learning needs, defines objectives, writes storyboards/scripts, builds curricula, creates assessments, facilitates Train-the-Trainer, evaluates learning effectiveness, and leads small projects to improve performance and adoption.

Review digital content (videos, images, posts, ads) and apply client policies to assess age-appropriateness, violence, sexual content, and political transparency. Escalate issues, meet KPIs, participate in wellness programs, and adhere to confidentiality and security requirements.

Lead and define the account/region quality program, manage a global quality team, ensure contractual audit compliance and KPIs, drive quality improvement initiatives, partner with operations, data science, and business development, establish governance, conduct assurance audits, and mentor staff to improve contact center performance and client satisfaction.

Oversee employee/labor relations and HR program administration: run disciplinary processes, background checks, policy compliance, investigations, and employee engagement. Support compensation, benefits, leave, performance management, safety, and training; advise applicants, employees and managers; lead cross-functional initiatives and perform other assigned HR duties.