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The Customer Care Specialist provides exceptional service by resolving customer inquiries via phone, email, and chat, ensuring satisfaction and adherence to protocols.
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As a Quality Analyst at TaskUs, you will ensure excellent customer service, meet performance metrics, maintain quality guidelines, and provide feedback for improvements.
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Provide exceptional customer service by resolving inquiries, utilizing various support channels, and maintaining customer satisfaction while adhering to company policies and procedures.
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The Operations Manager at TaskUs leads the operations team, focusing on client satisfaction and employee development while ensuring KPI targets are consistently met.
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Perform data entry and document review: check, update, and approve documents and applications; oversee applicant workflow; update client dashboards using provided tools; and document workflow and tasks to support efficient processing.
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Review and evaluate digital content (videos, images, posts, ads) for policy compliance; score age-appropriateness, violence, sexual content, and political transparency; meet KPI/SLAs; escalate issues; participate in trainings and wellness programs; adhere to security and confidentiality requirements.
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Support global HRIS (primarily Workday) data transactions and reporting. Resolve tickets, maintain data integrity, assist UAT, contribute to process improvements, and protect confidential employee information across time zones.
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Lead the Workforce Management team to balance service and cost by supervising operational and fiscal activities, ensuring billing accuracy, forecasting capacity for voice and non-voice, monitoring adherence, service levels, AHT, and occupancy, identifying profitability and process improvements, and coordinating with stakeholders and clients on staffing and scheduling to meet client SLAs.
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The role involves data entry, document checking and updating, overseeing applicant workflow, and managing dashboards. Must maintain accurate documentation.
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The IT Support Specialist provides technical assistance and support for hardware/software issues, logs queries, implements solutions, and ensures customer satisfaction through quality service delivery.
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As an Executive Assistant, you will manage your executive's calendar, ensure productivity, coordinate company-wide initiatives, and organize employee engagement activities.
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The Operations Manager leads a department, develops teammates, manages relationships, and enhances operational processes to ensure customer satisfaction and achieve targets.
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Assist the Business Analysis team through administrative tasks, documentation, research, and support for ongoing projects while gaining practical experience in business analysis and operational efficiency.
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As a Business Insights Analyst Intern, you'll assist the Business Analysis team with administrative tasks, documentation, research, and support operational efficiency in a corporate environment. You'll help track projects, organize documentation, and support basic data gathering tasks while learning about business analysis processes.
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As a Business Insights Analyst Intern, you will assist the Business Analysis team with administrative tasks, documentation, and research to support operations and project progress.
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Design, develop, and maintain ETL/data pipelines and data models for BI consumption. Configure and automate data integration jobs, perform testing and validation, monitor performance and data quality, troubleshoot issues, and collaborate with stakeholders to deliver and enhance BI datasets and platforms.
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Serve as the frontline for business requests and incidents for Workday HCM. Analyze requirements, perform root-cause analysis, design and implement small-to-medium Workday enhancements, create technical/project documentation, and escalate issues as needed while following SDLC practices.
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Lead and grow client services for FinTech campaigns, managing multiple client-service managers, ensuring SLAs and financial targets, driving growth, negotiating contracts, and improving operational and strategic performance.
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Evaluate and prioritize incoming technical tickets, manage change and projects, coordinate cross-functional teams (Training, Technical Writing, Engineering), serve as client-facing liaison, improve triage processes, and ensure documentation and workflows reflect ticket trends.
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Lead and optimize day-to-day operations, manage teams and vendor relationships, implement process improvements, ensure service quality and KPIs, and support scaling efforts.
