Jobs at TaskUs

Provide outsourced digital services and next-generation customer experience for fast-growing technology companies. Support clients across sectors (social media, e-commerce, gaming, FinTech, HealthTech), help represent and protect brands, handle customer interactions via cloud-based infrastructure, and adapt to changing client needs while maintaining consistency and quality.

General TaskUs recruitment/company overview inviting candidates to join as teammates. Emphasizes People First culture, global presence, competitive pay and benefits, DEI commitment, non-solicitation warning, and application link.

Review and evaluate user-generated content (images, video, text, ads) against client policies to ensure safety and appropriateness. Enforce terms of use, escalate issues, meet KPIs, and participate in wellness and resiliency programs due to exposure to potentially disturbing material.

Lead design, development, and implementation of site-wide and campaign-specific training programs for team leaders and teammates. Create curricula, training materials, evaluations, and a year-long training calendar. Maintain documentation, propose training policies, tools, and methods, and collaborate with Operations and US counterparts to align training with campaign and business objectives.

Lead design, development, and delivery of campaign-specific training programs for Team Leaders and Teammates. Create curriculum, materials, evaluations, and maintain training documentation. Publish annual training calendar, propose training policies and tools, and coordinate with Operations and US counterparts to ensure quality.

Lead and manage a team of compliance auditors to design and execute audits, detect and prevent fraud, track and report findings, collaborate with stakeholders and clients, drive process improvements, and leverage digital tools to reduce manual audit efforts.

Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.

Lead Workforce Management across the region to optimize staffing, forecasting, scheduling, and revenue assurance. Oversee WFM operations, set metrics and priorities, monitor performance (occupancy, AHT), mentor and develop WFM managers, escalate system issues, ensure process compliance, and recommend strategies to improve campaign profitability and efficiency.

Supervise and mentor Quality Analysts to ensure process compliance and performance. Enforce escalation procedures, set team goals, coach on problem-solving, provide feedback, implement corrective actions, and identify insights to improve quality and team strategy.

No specific responsibilities listed. Likely duties include monitoring and evaluating service quality, auditing agent interactions, documenting issues, and supporting process improvements for customer experience operations.

As a Quality Supervisor, you will mentor Quality Analysts, oversee compliance, implement escalation procedures, lead the team, and improve processes strategically.

The Community Operations Specialist ensures the well-being of the tasker community by managing onboarding, engagement, and operational processes, while serving as a communicator between taskers and the company.

The Operations Manager will lead and develop teams to meet performance targets, improve processes, and foster a positive work environment through effective communication and guidance.

As a Senior Quality Manager, you'll ensure operational excellence by monitoring metrics, conducting audits, and fostering continuous improvement in quality processes and team performance.

Provide real-time guidance and support to autonomous vehicles in complex driving scenarios, ensuring safe and efficient navigation. Monitor vehicle behavior and adapt to dynamic road conditions while maintaining safety compliance.

As a Customer Care Agent, you will assist customers, resolving queries across various channels, providing personalized service, and collaborating with internal teams.

The Quality Manager ensures operational excellence by monitoring quality metrics, driving improvements, mentoring teams, and collaborating with stakeholders to enhance service quality.

As an AI Data Quality Analyst, you'll perform quality audits, statistical reporting, root cause analysis, and optimize annotation processes for AI datasets.

The Senior Training Manager oversees training programs across all sites, selects and trains Training Managers, and implements site-wide initiatives aligned with organizational goals.

The Senior Training Manager oversees training programs across sites, manages Training Managers, develops training materials, and ensures alignment with business objectives.