Jobs at TaskUs

Manage and grow training programs and a team of up to 8 Learning Experience Leaders. Design, implement, and continuously improve onboarding, product-specific training, and certification programs. Maintain schedules and rosters, recruit and onboard trainers, set KPIs, observe and coach trainers, analyze evaluation data, coordinate with Recruiting and Operations, ensure health and safety training, manage resources and documentation, and drive training quality and speed-to-proficiency.

As a Portuguese Teammate, you will provide first-line customer support, including troubleshooting and ticket resolution in a technical Tier 1 environment.

The WFM Lead oversees real-time staffing management across channels, directs intraday strategy, manages escalations, and ensures adherence to protocols while leading a team of Real-Time Analysts and Schedulers.

The Learning Experience Leader will oversee and enhance learning and development programs, fostering professional growth in a people-focused environment. They will collaborate with various departments to design engaging learning experiences to support TaskUs's workforce development and cultural initiatives.

The role involves providing bilingual customer support in Italian and English, handling ticket resolution and content moderation tasks while ensuring customer satisfaction.

As a Quality Analyst, you ensure a great customer experience by adhering to quality guidelines, exceeding KPIs, and maintaining confidentiality.

The HR Generalist manages employee relations, oversees administrative processes, conducts investigations, handles grievances, and serves as an advisor on people-related issues.

The role involves providing data-driven financial guidance, managing budgeting processes, developing financial models, and driving profitability improvements within the company.

This posting contains only a company overview; no specific responsibilities, duties, or qualifications for the Workforce Manager role are provided in the description.

Provide customer support for TaskUs clients across digital channels, follow company processes to represent and protect client brands, resolve inquiries, and participate in training and quality initiatives.

Review and assess public and submitted apps for quality and security, provide technical guidance to developers, manage submission queues, collaborate with product teams on API/process changes, maintain documentation and mentor new hires.

Join TaskUs as a Teammate to deliver outsourced digital services and next-generation customer experience for tech clients. Support customer inquiries, represent client brands, follow company policies and quality standards, collaborate with teammates, and contribute to a People First culture while pursuing internal growth opportunities.

Frontline teammate at a BPO providing outsourced digital services and customer experience support to clients across sectors. Role emphasizes people-first culture, inclusivity, and opportunities for internal mobility and professional growth.

Lead FP&A strategy and planning including annual budgeting, rolling forecasts, and long-term modeling. Manage and mentor an FP&A team, perform profitability and variance analysis, liaise with Operations and Workforce Management, and drive automation and standardization of financial reporting and planning processes.

Support quality assurance for BPO teams by analyzing performance, identifying and escalating quality issues, verifying fixes, conducting calibration and side-by-side monitoring, preparing regular quality reports, and attending business reviews with team leads, operations managers, and clients to drive process improvements and maintain service standards.

The Learning Experience Leader designs and delivers training programs, monitors trainee progress, and ensures compliance with training standards and methodologies.

The Customer Care Specialist delivers exceptional customer service through multiple channels, addresses inquiries, resolves issues, and maintains customer satisfaction while adhering to company policies and training requirements.

Design, deliver, and continuously improve training programs and induction materials; act as content expert; facilitate technical and preparatory courses; monitor trainee progress; ensure statutory training compliance and promote engagement using e-learning where appropriate.

Monitor and evaluate teammate performance, prepare regular quality reports, identify and escalate quality issues, verify fixes, run calibration and side-by-side feedback sessions, and participate in weekly business reviews with team leads, operations managers, and clients.

The Customer Care Specialist provides exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various channels like phone, email, and chat.