Jobs at TaskUs

Leads site-wide operations for a large BPO organization, overseeing strategic planning, budgeting, personnel, purchasing, administration, customer support, client engagement, vendors, and operational efficiency. Maintains revenue and profit margins, establishes internal controls, develops organizational policies, supports workforce planning, and collaborates with senior leadership to achieve growth and performance objectives.

This posting provides general information about TaskUs, its culture, employee benefits, application process, and equal opportunity commitments. It does not include specific responsibilities or qualifications for the advertised role.

Provides customer experience and outsourced digital services support within TaskUs’s business process outsourcing operations. The posting emphasizes a People First culture, employee well-being, diversity, professional growth, and protection from recruitment fraud. Specific day-to-day responsibilities and qualifications are not provided.

Provides a general teammate opportunity at TaskUs, a business process outsourcing and digital customer experience provider. The posting emphasizes TaskUs’s People First culture, employee well-being, benefits, inclusion, career growth, and protection from recruitment scams, but does not specify concrete day-to-day responsibilities or qualifications.

This posting provides general information about TaskUs, its People First culture, employee benefits, equal opportunity commitments, and application safety. It does not describe specific job responsibilities, qualifications, technologies, compensation, travel, or clearance requirements for the listed role.

Quality Analyst role with TaskUs, a business process outsourcing and customer experience provider. The provided description contains no specific responsibilities, qualifications, technologies, salary, travel, or clearance requirements; it directs applicants to the TaskUs careers site for available opportunities.

Provides customer support through phone, email, and live chat by answering inquiries, resolving issues, documenting interactions, escalating concerns, and maintaining service-quality standards. The role requires adherence to procedures and KPIs, collaboration with internal teams, participation in training, and a professional, empathetic, adaptable approach. Candidates must be computer literate, fluent in English, and at least high school graduates.

The posting provides no role-specific responsibilities or qualifications beyond the Quality Analyst title. TaskUs describes its outsourced digital services and customer experience operations, employee-focused culture, benefits, professional growth opportunities, and inclusive hiring practices.

Quality Analyst role supporting TaskUs’s outsourced digital services and customer experience operations. The posting provides no specific day-to-day responsibilities or qualification requirements beyond general organizational information. TaskUs emphasizes employee well-being, professional growth, inclusion, and protection from recruitment scams.

Process applications and documents through email and chat channels. Responsibilities include data entry, reviewing, updating and approving documents, overseeing applicant workflows, updating client dashboards, and documenting workflow tasks.

TaskUs is hiring a Quality Analyst to support quality assurance activities within its outsourced digital services and customer experience operations. The provided description does not include specific responsibilities, qualifications, technologies, compensation, travel expectations, or clearance requirements.

Design, develop, and evaluate learner-centered instructor-led and self-paced training across functions. Conduct needs analyses, define objectives, write storyboards/scripts, create assessments, lead train-the-trainer sessions, develop multimedia eLearning assets, manage project milestones, and measure learning effectiveness using learning analytics and evaluation methods.

Manages employee and labor relations, including disciplinary proceedings, investigations, terminations, background checks, eligibility verification, and HR program administration. Supports compensation, benefits, leave, performance management, training, employee inquiries, compliance, and workplace safety. Maintains knowledge of employment laws, HR best practices, and regulatory changes while handling sensitive matters confidentially.

The posting provides limited role-specific details for the Quality Analyst position. The role appears to support quality monitoring and operational consistency within TaskUs’s outsourced digital services and customer experience environment.

Owns day-to-day performance for assigned campaigns, ensuring quality and productivity targets are met. Coordinates with clients, Operations, Quality, and Training teams; leads calibration sessions; communicates performance, risks, and action plans; manages multiple campaigns; handles escalations; and drives alignment, accountability, and continuous improvement.

Support HR operations including employee relations, onboarding/offboarding, compliance with local law, HR reporting, special projects, surveys, payroll assistance, policy updates, and day-to-day office culture management.

Leads risk-based internal audits and complex fraud or misconduct investigations. Oversees audit planning, risk assessments, reporting, remediation follow-up, evidence handling, stakeholder coordination, and advisory work on controls and governance. Manages and develops audit and investigations teams, improves methodologies, and presents findings to senior management and the Audit Committee. Requires strong knowledge of internal audit standards, governance, risk management, financial reporting, investigative procedures, and ethical practices.

Designs and develops accessible, technology-enabled training programs by analyzing requirements, partnering with subject-matter experts, creating learning content and assessments, and reviewing deliverables for quality. The role also develops SMART learning objectives, supports answer validation, mentors team members, and coordinates scalable training solutions for diverse international audiences. Preferred work includes LMS migration, complex training project management, video editing, performance reporting, and cross-functional stakeholder coordination.

Supports the HRIS and Business Analysis teams across Workday modules by conducting UAT, feature-release testing, feasibility and impact analysis, documentation, troubleshooting, issue tracking, and change management. The role partners with HR, business, and support teams, responds to system requests, assists with HR program rollouts, and contributes to HR technology projects and process improvements.

Provides first-level technical support for internal users by diagnosing and resolving hardware, software, telecommunications, and operating system issues. Responsibilities include responding to support requests, configuring and repairing equipment, installing patches and updates, assisting with application testing, maintaining desktop systems, documenting troubleshooting procedures, managing hardware and software inventories, and performing preventive maintenance.