Jobs at TaskUs

Provides customer experience and outsourced digital services support for TaskUs clients. The posting offers limited role-specific responsibilities, qualifications, or technical requirements, identifying the position primarily as a general teammate opportunity within TaskUs’s business process outsourcing environment.

The job description provides no specific responsibilities or qualifications for the Learning Experience Leader role. TaskUs describes its global outsourced digital services business, employee-focused culture, benefits, professional growth opportunities, and inclusive hiring practices.

Analyze business data, build models and forecasts, create Power BI reports, write SQL, define performance metrics, test hypotheses, and identify root causes. Translate descriptive and diagnostic analytics into actionable recommendations for business leaders. The role also involves mapping business processes to data flows, managing cross-functional stakeholder relationships, supporting process improvements, and connecting analytics to strategic and operational outcomes.

Provides technical support to users by diagnosing and resolving hardware, software, operating system, and telecommunications issues. Installs, configures, repairs, and maintains computer systems, applications, patches, and updates. Supports application testing, desktop upgrades, preventive maintenance, asset inventory, software license tracking, and troubleshooting documentation. Requires strong problem-solving, communication, customer service, and technical writing skills, plus adaptability to changing schedules.

Leads People Operations programs, employee engagement, case management, labor relations, and performance management. Advises stakeholders on employee-related issues, implements engagement initiatives, manages special projects, and leads cross-functional teams. The role requires strong organizational, project management, analytical, and employee relations skills, with flexibility for night or rotating shifts.

Analyzes business data, builds models and forecasts, creates Power BI reports, writes SQL, defines performance metrics, and conducts exploratory and diagnostic analytics. Provides actionable recommendations to business leaders, maps data flows, identifies process-improvement opportunities, and manages cross-functional stakeholder relationships.

TaskUs is recruiting a Teammate to support outsourced digital services and customer experience operations. The posting provides general company information, culture, benefits, equal opportunity commitments, and application guidance, but does not specify detailed job responsibilities or qualifications.

The posting identifies a Director of Operations role at TaskUs, a global provider of outsourced digital services and customer experience solutions. The specific job responsibilities and qualifications are listed as TBD, so no additional duties or requirements are available.

Provides customer experience and outsourced digital services support for TaskUs clients. The posting offers limited role-specific responsibilities, qualifications, compensation, or scheduling details, and primarily highlights TaskUs’ people-first culture, benefits, growth opportunities, inclusive workplace, and application guidance.

Develop and maintain scalable full-stack enterprise applications using React.js, TypeScript, Node.js, and NestJS. Build responsive interfaces, secure REST APIs, microservices, and distributed systems while contributing to architecture and design decisions. Optimize application performance, reliability, scalability, and security; work with relational and NoSQL databases, ORMs, Redis, CI/CD pipelines, and Git workflows. Collaborate with Agile teams and stakeholders to deliver maintainable software solutions.

Develop and enhance the ServiceNow ITSM platform by designing workflows, business rules, UI policies, client scripts, integrations, and Service Portal solutions. Responsibilities include analyzing business processes, proposing technical solutions, scoping projects, documenting implementations, providing platform support and maintenance, generating reports, and escalating risks. The role requires collaboration with stakeholders and clear communication of technical concepts.

Leads global operations delivery across regions, aligning teams, standardizing processes, sharing best practices, and developing strategic operating models. Partners with client services and operations teams, serves as a primary client contact, supports business reviews, identifies growth opportunities, manages forecasts and reporting, and drives frontline-focused execution. Requires extensive operations management, BPO, multi-site leadership, client relationship, presentation, and global travel experience.

Develops interactive digital learning content, including guided simulations, assessments, motion graphics, instructional videos, and game-based courses. Creates development briefs, applies visual design principles, coordinates with instructional design, media, LMS, and project teams, tracks milestones, reports risks, and supports quality assurance. The role also analyzes process improvements, facilitates learning sessions, and maintains project documentation.

Lead employment and litigation legal matters across Asia and Africa. Provide practical counsel to HR and operations, manage pre-litigation and litigation, oversee outside counsel and investigations, run the global employee hotline, draft and review employment documents, advise on international expansion, train teams on labor law, and manage a team of attorneys in India and the Philippines.

Supports employee relations, onboarding and offboarding, payroll, HR documentation, compliance, employee surveys, policy updates, reporting, and special projects. The role advises managers, addresses employee concerns and performance issues, maintains HR records, administers HR applications, and helps sustain a positive workplace culture. It requires collaboration with payroll and legal vendors and compliance with Colombian employment requirements.

Manage employee and labor relations, including NTE review, investigations, administrative hearings, decision recommendations, grievances, DOLE cases, and people-related advisory support. Maintain accurate HR data, facilitate focus group discussions and policy roadshows, and advise stakeholders on employee concerns. The role requires independent work, onsite attendance, and night or rotating shifts.

Leads People Operations programs, employee engagement, labor relations, case management, and performance management. Advises stakeholders on employee concerns, implements engagement initiatives, manages special projects, and leads cross-functional teams. The role requires strong organizational, project management, analytical, and leadership skills, along with flexibility to work night shifts or rotating schedules.

Manages retention-related business operations for TaskUs, an outsourced digital services and customer experience provider. The description provides no specific responsibilities, qualifications, technologies, compensation, travel requirements, or clearance details beyond referring applicants to the company’s careers page.

Provide customer support through inbound and outbound calls, email, and live chat. Resolve inquiries and complaints, perform basic troubleshooting, filter content, conduct research, document interactions, meet customer satisfaction and KPI targets, escalate priority issues, and follow company policies and quality guidelines.

Manages fraud and cyber risks by conducting risk assessments, identifying control deficiencies, investigating incidents, supporting litigation, monitoring controls, and aligning security practices with regulatory standards. The role partners with operations, clients, IT, and InfoSec teams to implement preventative and detective controls, maintain governance documentation, recommend fraud detection technologies, and report risk findings and investigation results to stakeholders.