Jobs at TaskUs

The job posting provides a general Teammate opportunity at TaskUs but does not specify particular responsibilities, qualifications, technical skills, or experience requirements. TaskUs offers outsourced digital services and customer experience support across multiple industries, with a focus on employee well-being, professional growth, inclusion, and internal mobility.

Manage global business travel across multiple regions, including booking air travel and accommodations, visas, events, group travel, and incentive tours. Support the travel and expense system, research travel options, advise employees on regulations, and minimize costs. Build relationships with hotels, airlines, travel agencies, vendors, and sales representatives while coordinating requests for employees at all organizational levels.

Reviews and evaluates digital content, including videos, images, news, political ads, and social media profiles, against client policies. Applies consistent moderation decisions, identifies violations, maintains confidentiality, meets performance targets, escalates issues, and participates in reporting, training, wellness, and employee assistance programs. The role requires reviewing potentially disturbing material and fluent English and Western Balkan language skills.

Supervise and mentor Quality Analysts to ensure process compliance and performance. Enforce escalation procedures, set team goals, coach on problem-solving, provide feedback, implement corrective actions, and identify insights to improve quality and team strategy.

Supervises daily IT Help Desk operations, including incident assignment, queue management, SLO and KPI tracking, reporting, resource allocation, employee coaching, training, and customer issue resolution. The role develops and improves Help Desk procedures, supports service delivery standards, monitors team morale and satisfaction, and serves as the onsite lead while coordinating with U.S.-based leadership and the Help Desk Manager.

Provides onsite technical support to end users and IT professionals through chat, phone, and email. Performs incident triage, diagnoses hardware, software, operating system, connectivity, peripheral, and basic network issues, resolves access and account problems, documents tickets, maintains backlog, follows service-level objectives, and escalates complex incidents. The role requires strong customer service, communication, troubleshooting, organizational skills, and availability for rotational shifts.

Provides technical support to end users through chat, phone, and email. Responsibilities include incident triage, troubleshooting hardware, software, operating systems, applications, connectivity, peripherals, accounts, and basic networking; documenting and updating tickets; meeting service-level objectives; escalating complex issues; and maintaining technical knowledge. The role is fully onsite in Las Pinas with a rotational schedule.

The job description provides limited role-specific details. The Operations Manager will support TaskUs’s outsourced digital services and customer experience operations within a fast-paced, technology-enabled BPO environment. Responsibilities likely involve coordinating operational activities, maintaining consistency, supporting business growth, and helping deliver client services, but specific duties and qualifications are not provided.

Provides general teammate-level support within TaskUs’s outsourced digital services and customer experience operations. The posting contains limited role-specific responsibilities or qualifications and primarily highlights TaskUs’s company culture, employee benefits, inclusive workplace, and application safety information.

Provides customer support through inbound and outbound calls, email, and live chat. Handles inquiries, complaints, basic troubleshooting, content filtering, research, documentation, escalation, and call routing while meeting quality and performance metrics. Requires strong communication, computer literacy, problem-solving, multitasking, adaptability, and willingness to work cyclical schedules.

The job description provides limited role-specific information. The Operations Manager will presumably support business operations within TaskUs, a global provider of outsourced digital services and customer experience solutions. No specific responsibilities, qualifications, technologies, compensation, travel, or clearance requirements are provided.

Review and validate technical documents in English and Japanese, ensuring accuracy and compliance with local standards while collaborating with various teams.

Provides customer support as a TaskUs teammate within an outsourced digital services and customer experience environment. The posting contains no detailed responsibilities or specific qualifications.

Provides Level II support for corporate and cloud-based applications, including troubleshooting, incident management, user training, documentation, reporting, minor enhancements, and system administration. Collaborates with business analysts and development teams to resolve issues and improve application reliability. Requires .NET development experience, familiarity with modern UI technologies, databases, version control, cloud platforms, Agile-SCRUM, ITIL, and service desk operations.

The HR Generalist supports employee relations, onboarding, HR compliance, special projects, reporting, employee surveys, and disciplinary or performance matters. The role prepares HR reports, maintains new-hire documentation with payroll and legal vendors, advises management on employment regulations, and improves employee and manager experiences. The position is office-based in Barranquilla and may require occasional travel.

Provides first-line customer support in Japanese through email, chat, phone, and social media. Resolves product and service issues, escalates complex cases, identifies customer needs, shares feedback with internal teams, updates help documentation, and contributes to response time, first-contact resolution, and customer satisfaction metrics.

The job description provides limited role-specific details. The Operations Manager would likely oversee business operations, support service delivery, maintain performance standards, and coordinate teams in TaskUs’s outsourced digital services environment.

Designs, delivers, and continuously improves training and development programs, including onboarding, technical preparation, curricula, exams, and e-learning. Maintains training materials, monitors trainee progress, ensures statutory training compliance, researches learning technologies, and facilitates engaging classes. The role also serves as a learning content expert, supports enterprise training initiatives, and motivates trainees while promoting organizational standards and the Code of Conduct.

Provides operational IAM support by managing identity and credential access services, configuring security policies and integrations, meeting SLAs, resolving access incidents and service requests, supporting IAM projects, and maintaining runbooks and documentation. The role provides first-level assistance to users and clients, operates on a 24/7 shifting schedule, and requires basic Active Directory and information security knowledge.

The Learning Experience Manager designs, coordinates, and continuously improves employee and client training programs. Responsibilities include managing up to eight learning leaders, hiring and onboarding training staff, setting performance standards, coaching, evaluating training quality, analyzing feedback, developing courses, maintaining schedules and records, and partnering with Recruiting and Operations. The role also oversees training resources, certifications, safety training, and workforce development initiatives.