Jobs at TaskUs

Posting includes company overview, benefits, DEI statement and application instructions. No specific responsibilities, tasks, or day-to-day duties for the Learning Experience Leader role are provided.

The IT Support Specialist will manage IT hardware assets, ensuring compliance, documentation, and lifecycle management, while collaborating with procurement and various departments.

The Technology Solutions Analyst supports Sales by crafting technology solutions for clients, conducting design sessions, and liaising with various stakeholders to ensure successful client engagement and solution implementation.

The Workforce Manager will oversee workforce management, leading teams and ensuring efficient staffing and scheduling to meet service levels and profitability. They will act as a liaison with clients and management on workforce-related matters.

The Technology Solutions Analyst will design and pitch technology solutions for clients in the BPO industry, provide technical assistance to sales, and manage technical documentation while collaborating with cross-functional teams.

The Quality Manager ensures operational excellence by monitoring program metrics, conducting quality audits, proposing improvements, and fostering effective stakeholder relationships.

The Learning Experience Leader designs training programs and supports Roadside Assistance Specialists through effective training, curriculum development, and performance monitoring while ensuring a positive learning environment.

As a Business Insights Analyst, you'll provide key business insights, analyze data, develop metrics and reports, and contribute to strategic decisions to drive operational performance.

Own end-to-end retail order execution: validate and enter POs (EDI/manual), manage order exceptions and risks, ensure retailer compliance (routing, labeling, ASN), communicate proactively with major retail accounts, and maintain accurate order records to protect fill rates and reduce chargebacks.

As a Customer Support Agent, you will handle inquiries from users via email, chat, and phone, resolve issues, and provide feedback for service improvement.

The Learning Experience Leader designs and manages training programs, ensuring alignment with company standards, and fosters a positive learning environment for new employees while addressing employee wellness and development needs.

As a Teammate, you'll provide excellent customer service through inbound and outbound calls, emails, and live chat, manage complaints, and maintain client satisfaction.

The Quality Manager at TaskUs will oversee quality assurance processes, ensuring consistent performance and high customer service standards across various digital services.

Provide technical-based customer assistance via chat and email, ensuring high-quality service and collaboration within the team to enhance customer satisfaction.

As a Content Moderator, you will ensure safe online experiences by reviewing and scoring digital content, enforcing client policies, and maintaining communication standards while participating in wellness activities.

Join TaskUs to deliver outsourced digital customer experience services across fast-growing tech sectors. Participate in scheduled training, nesting, and go-live phases, represent client brands, and follow company culture and processes to support customer satisfaction.

Lead global account strategy and align operations across regions to share best practices. Build and maintain client relationships, support quarterly business reviews, identify growth opportunities, set goals, analyze growth, and manage forecasts and progress reporting. Act as a transformative change-agent partnering with Client Services and Operations to deliver world-class service.

Design, deliver, and evaluate bilingual (English/Japanese) training programs; maintain training records and compliance; analyze training metrics; conduct QA assessments; collaborate cross-functionally to improve training and operational quality; support team leads and drive continuous improvement.

Manage vendor processes, fleet operations, costs, safety, compliance, vehicle maintenance and tracking. Oversee drivers, optimize routes and resource usage, run safety audits, train staff, collaborate with Operations, Procurement and Finance, and report transport status and incidents to management.

The Quality Manager monitors program metrics, conducts quality audits, provides insights, and implements service and process improvements to ensure operational excellence.