Jobs at TaskUs

Handle email and chat-based support tasks, including data entry, reviewing and approving documents and applications, monitoring applicant workflows, updating client dashboards, and documenting processes and tasks.

Provides first-level technical support for employees, troubleshooting hardware, software, operating system, and telecommunications issues. Installs, configures, repairs, and maintains computer systems; applies patches and upgrades; supports application testing and migrations; documents troubleshooting procedures; and manages hardware, peripherals, software licenses, and preventive maintenance. The role also requires strong customer service, communication, problem-solving, and adaptability to changing work schedules.

Provides first-level technical support for internal users by diagnosing and resolving hardware, software, operating system, and telecommunications issues. Responsibilities include responding to support requests, installing and configuring equipment and applications, applying patches and upgrades, assisting with application testing, documenting procedures, maintaining asset and software-license inventories, and performing preventive maintenance.

Provides customer support through phone, email, and live chat; resolves inquiries, troubleshoots issues, documents interactions, escalates unresolved concerns, and maintains customer satisfaction. The role requires adherence to service guidelines, KPIs, training requirements, and company policies while collaborating with internal teams. Candidates should be computer literate, fluent in English, adaptable, empathetic, detail-oriented, and at least high school graduates.

TaskUs is hiring a Teammate for its outsourced digital services and customer experience operations. The posting provides general company, culture, benefits, equal opportunity, and application-safety information but does not specify detailed role responsibilities or qualifications.

Provides customer support through phone, email, and live chat; resolves inquiries, troubleshoots issues, documents interactions, escalates unresolved concerns, and maintains customer satisfaction. The role requires accurate communication, adherence to procedures and KPIs, collaboration with internal teams, participation in training, and proficiency with common operating systems, office applications, customer support software, and troubleshooting tools.

Quality Supervisor role at TaskUs. The provided description contains no specific responsibilities or qualifications beyond the position title and general company information.

Provides Level 1 IT support for contact center systems, including password resets, device setup, patching, onboarding and offboarding coordination, system monitoring, troubleshooting, upgrades, vendor coordination, and participation in technical projects. Supports Active Directory, DNS/DHCP, operating systems, collaboration systems, and backup/recovery processes. May train peers and work extended hours, nights, or weekends.

Provides Level 1 technical support for contact center systems, including password resets, device setup, patching, onboarding and offboarding coordination, system monitoring, troubleshooting, upgrades, vendor support, and basic administration of Active Directory, DNS/DHCP, operating systems, collaboration tools, and backup systems.

Monitors and investigates cybersecurity alerts across endpoint, network, cloud, and security platforms. The SOC Analyst correlates events, performs threat analysis, contains attacks, tunes detection tools to reduce false positives, maintains detection rules and response playbooks, prepares incident reports, and tracks emerging threats. The role also supports customer calls, security process improvements, threat intelligence, and operational maturity in a fully onsite, shifting-schedule environment.

Reviews and evaluates digital content, including videos, images, news, political ads, and social media profiles, against client policies. Identifies harmful or inappropriate material, applies enforcement procedures consistently, monitors abuse reports, escalates issues, maintains confidentiality and security standards, and supports performance KPIs. The role requires fluent Slovakian and English, cultural awareness, empathy, and resilience when viewing disturbing content.

Reviews videos, images, news, political advertisements, and social media profiles against client content policies. Scores material for age appropriateness, violence, sexual content, and political transparency; escalates issues, maintains confidentiality, meets performance KPIs, and participates in wellness and training programs. The role requires fluent Czech and English, cultural awareness, empathy, and the ability to handle potentially disturbing content.

Reviews videos, news stories, images, political ads, and social media profiles against client content policies. Scores material for age appropriateness, violence, sexual content, and political transparency; escalates issues, maintains confidentiality, meets KPIs, and supports reporting and wellness initiatives. The role requires fluent Dutch and English, cultural awareness, empathy, and resilience when handling potentially disturbing content.

Review and score user-generated content (videos, images, posts, ads) for policy compliance across age-appropriateness, violence, sexual content and political transparency. Apply client content policies consistently, escalate issues, meet KPIs, participate in wellness and training programs, and adhere to confidentiality and security requirements. Work involves exposure to potentially graphic material and requires bilingual Turkish/English fluency and prior operations experience.

Creates, edits, tests, and maintains technical documentation, operating guidelines, knowledge bases, customer-support content, and FAQs. Partners with cross-functional stakeholders and subject-matter experts to understand processes, define audiences, translate complex technical concepts into clear language, and approve final content. Manages multiple complex documentation projects, improves content processes and tools, evaluates team performance, and ensures documentation is accurate, searchable, effective, and aligned with style guidelines.

Manage day-to-day operations for an autonomous vehicle rider assistance and dispatch unit, including performance, billing, P&L, forecasting, staffing, and regulatory compliance. Lead Operations Managers and Team Leads, develop AV response frameworks, drive safety and customer KPIs, support market launches and field audits, and oversee hiring, coaching, retention, and organizational growth.

Handle inbound calls and chat messages from members, medical facilities, transportation providers, and health plans. Gather and accurately enter trip details for non-emergency medical transportation, verify eligibility, answer service inquiries, assess additional needs, intake complaints, and coordinate with internal teams to resolve real-time issues. The role requires empathy, professionalism, strong communication, conflict-resolution skills, adaptability, and accurate typing in a high-volume environment.

Provide accurate, efficient, and professional customer support through phone, email, and live chat. Resolve inquiries, troubleshoot issues, document interactions, escalate unresolved cases, identify trends, meet service KPIs, and follow company policies. The role requires collaboration, adaptability, empathy, resilience, attention to detail, multitasking, and participation in required training.

Provides customer experience and outsourced digital services support for TaskUs clients. The posting emphasizes TaskUs’s People First culture, employee well-being, inclusive workplace, professional growth, and internal mobility. Specific day-to-day responsibilities and qualifications are not provided.

Designs, delivers, and continuously improves learning and development programs for Fleet Response Tier 2 agents. Responsibilities include creating curricula, technical training, exams, induction programs, and e-learning materials; facilitating classes; monitoring trainee progress; maintaining training documentation; researching learning technologies; and ensuring compliance with training requirements and the company Code of Conduct. The role requires extensive travel, flexible scheduling, strong communication, mentoring, project management, and facilitation skills.