Jobs at TaskUs

The Quality Analyst ensures teammates meet quality standards by analyzing performance, preparing reports, escalating quality issues, and collaborating with management and teams to resolve client complaints effectively.

Manage day-to-day BPO operations to ensure consistent service delivery, lead and coach teams, optimize processes and workflows, track performance metrics, collaborate with stakeholders, and support continuous improvement and scalability.

The Customer Care Specialist is responsible for delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring satisfaction across various communication channels.

The HRIS Lead supports Workday implementation and optimization, collaborates with stakeholders for requirements gathering, analyzes processes, and ensures data integrity while providing training and troubleshooting support.

The WFM Lead oversees contact center operations by monitoring performance metrics, adjusting schedules, generating reports, and collaborating with operations to optimize efficiency.

As a Teammate, you will provide outstanding customer service through inbound and outbound communication, troubleshoot issues, manage complaints, and ensure client satisfaction on calls and through email and live chat support.

As a Teammate at TaskUs, you will deliver exceptional customer service, address inquiries on multiple channels, and assist in resolving customer issues efficiently. You'll navigate resources to provide accurate information while maintaining customer satisfaction through quality service and collaboration with teams.

Support implementation, optimization, and maintenance of Workday. Gather requirements, configure modules, build/test integrations, analyze/validate data, troubleshoot, train users, produce reports, and maintain documentation.

Perform month-end close activities, prepare journals, balance sheet reconciliations, and variance analysis. Support general accounting, audit preparation, internal controls, reporting, and process improvement while coordinating with AP/AR/procurement, banks, vendors, and other teams.

Lead a team of senior leads and instructional designers to plan, deliver, and quality-assure large-scale training programs. Manage project intake, lifecycle, metrics (utilization, idle time, SLAs), client communications, QA/QC, and reporting for QBRs. Support onboarding, upskilling, and people management while ensuring ADA-compliant, data-driven, scalable learning solutions in regulated technical environments.

Manage day-to-day operations, including performance, billing, and PNL. Lead a high-performing team while ensuring compliance and driving KPI excellence in autonomous vehicle environments.

Analyze business data, build models and forecasts, run diagnostics and experiments, create Power BI reports and SQL scripts, define metrics, and deliver actionable insights and recommendations to cross-functional leaders to improve operations and performance.

TaskUs provides outsourced digital services and next‑generation customer experience to fast‑growing tech companies. Roles support clients across social, e‑commerce, gaming, streaming, delivery, and fintech using cloud‑based infrastructure within a People‑First culture focused on employee development and inclusive practices.

Design, deliver, and maintain training programs (induction, technical, partner/distributor) and assessments. Act as content expert, monitor trainee progress, ensure statutory training compliance, improve e-learning materials, and align curricula with enterprise needs while enforcing company conduct.

Provide technical support via chat, phone, and tickets; troubleshoot OS, networking, encryption, logs, and security tools; manage patching and performance issues while meeting KPI targets and ensuring customer satisfaction.

Quality Manager at TaskUs responsible for overseeing and improving quality programs for customer experience operations: define standards, monitor KPIs, run audits, coach teams, and drive continuous improvement to ensure consistent service delivery.

The Operations Manager at TaskUs leads their department, focusing on solving business problems, meeting KPIs, and fostering employee growth through effective planning and support. They ensure a positive customer experience while managing team performance and employee wellness initiatives.

The Technology Solutions Analyst supports Sales by crafting technology solutions for clients, conducting design sessions, and liaising with various stakeholders to ensure successful client engagement and solution implementation.

The WFM Reporting Analyst will develop dashboards and reports, ensuring data accuracy and accessibility for stakeholders, and improving data integration.

The Workforce Manager will oversee workforce management, leading teams and ensuring efficient staffing and scheduling to meet service levels and profitability. They will act as a liaison with clients and management on workforce-related matters.