Team Relations Specialist (Phoenix, AZ)

As the Team Relations Specialist, you'll advocate for team members, leaders and the company as whole, handling team member professional and personal concerns and guiding leaders through complex HR situations. You'll analyze metric reports and data to provide recommendations on process improvements that mitigate risk and improve team member experience. 

About the role

• Provide team relations support to headcounts ranging from 400 – 1000+ team members and leaders  

• Advise and support all team members and leaders on team relations issues, escalating issues and offering solutions on HR scenarios as needed 

• Assist with team member and leader questions on a variety of HR topics 

• Serve as the subject matter expert on overall team member experience, engagement and retention initiatives/trainings and solutions 

• Develop leadership skills of business leaders through the design and execution of roleplay scenarios

• Collaborate with the Legal team to ensure compliance and mitigate business risk by advising leaders and team members on applicable employment laws such as the Family Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Equal Employment Opportunity (EEO), etc. 

• Collect team member data through exit interviews, turnover, overtime, etc. to identify, summarize and provide recommendations on team member trends 

• Conduct internal investigations from initial intake to process completion, in some cases acting as a representative of the organization in legal proceedings 

• Support business leaders and Pulse partners with organizational strategic and workforce planning  

• Engage in the interactive accommodation process with team members from start to finish 

• Advise leaders on performance management processes and employment action, including facilitating the separation process when necessary 

• Serve as a mental health first responder for team members, including assessing risk, identifying resources to assist and closing the loop with relevant parties 

• Responsible for contacting team member emergency contacts if a team member has not reported to work, including partnering with Rock Security to conduct team member wellness checks as needed 

• Serve as the main point of contact in emergency situations such as natural disasters and pandemic response, including partnering with leaders and internal teams as needed 

• Facilitate large scale training and orientation as a representative of Team Relations

• Conduct office hours, townhalls, stay interviews and engagement sessions to maintain an open line of communication with team members and leaders

• Participate in the Team Relations objectives and key results (OKR) Committee to develop and execute on goals that drive the organization forward  

About you

Minimum Qualifications

• Ability to work after hours to respond and provide guidance on emergency situations 

• Versed in diversity, equity and inclusion foundational principles 

Preferred Qualifications

• Bachelor’s degree or equivalent experience in Business Administration, Human Resources (HR) or another relevant field 

• 4 years of experience in HR, Team Relations or another related role 

• Professional certification in HR, such as a Professional in Human Resources (PHR) certification 

• Experience in first response for mental health situations 

• Knowledge of Rocket Companies Emergency Response Accountability Plan 

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].