Jobs at Rocket

Reconcile complex mortgage servicer reports, remittances, cash receipts, billings, and discrepancies under strict deadlines. Research and resolve servicing issues, manage servicer relationships, answer investor inquiries, prepare distribution wires, maintain procedures, and support departmental projects. The role operates under close supervision and requires accurate reporting, communication, relationship management, and proficiency with Microsoft Office.

Originates mortgage loans, develops referral networks, markets the Rocket Mortgage brand, and manages a book of business. Advises clients on loan products, home buying, refinancing, and mortgage management. Evaluates credit, employment, income, assets, property, and other financial documents to determine eligibility. Guides clients from application through closing, resolves concerns, maintains referral relationships, and stays current on mortgage products and qualification requirements.

Reconcile primary servicer reports and remittances, research discrepancies, resolve cash settlement issues, prepare wires, manage servicer relationships, answer investor inquiries, maintain procedures, and support team projects within strict deadlines.

Develop and release software, solve complex technical problems, support production systems, lead incident resolution, and create reusable code patterns. Guide code and design reviews, establish engineering standards, conduct prototypes, document solutions, and mentor team members. Improve team delivery by addressing technical debt and process issues. Participate in Agile practices, software releases, integration testing, and an on-call rotation.

Leads end-to-end data analysis projects, including data collection, validation, statistical analysis, exploratory research, visualization, dashboard development, and executive recommendations. The role evaluates data quality and lineage, develops reporting solutions, analyzes internal and external datasets, supports business intelligence tools, and mentors peers while improving decision-making and operational efficiency.

Leads a team of data analysts focused on experimentation, KPI measurement, reporting, and optimization of banking and consumer engagement operations. Owns analytics strategy, A/B testing, automation measurement, Snowflake-based analytical solutions, dashboards, and self-service reporting. Partners with Operations, Product, Engineering, and Finance to drive strategic decisions, profitability, and efficiency. Coaches team members, supports hiring, applies AI tools to analytics workflows, and communicates recommendations to senior leaders.

Reviews and validates bankruptcy filings, payment histories, escrow and suspense accounts, claims, motions, notices, cramdown terms, and attorney fee requests. Monitors court deadlines, vendor quality, docket events, payment applications, and agreed-order compliance. Resolves objections, supports attorneys and vendors, validates legal documents, and signs declarations and affidavits. Uses PACER, Aacer, NDC, and Chapter 13 Trustee websites to analyze cases and ensure accurate, timely mortgage bankruptcy processing.

Develop, test, release, and support software independently in an AI-native engineering environment. Build reusable code modules and patterns, participate in code and design reviews, resolve incidents, document solutions, and assist junior engineers. Use AI coding tools daily, contribute to Agile practices, support production systems through possible on-call rotations, and help improve software development practices.

Own financial modeling, forecasting, reporting, variance analysis, and scenario planning for Real Estate Services FP&A. Partner with cross-functional stakeholders and Accounting to support strategic decisions, month-end close, and financial alignment. Integrate Workday and Adaptive Planning with business data, using SQL, Snowflake, and BI tools to improve models and automate dashboards. Translate complex financial findings into actionable narratives while identifying risks, opportunities, and process improvements.

Supports commercial property operations through building inspections, vendor and contractor oversight, tenant and lease administration, maintenance coordination, financial reporting, and property records management. The role maintains building standards, addresses tenant concerns, coordinates service agreements, assists with work scheduling and contracting, and supports day-to-day management of buildings and grounds. It is fully onsite and requires a Michigan real estate salesperson license or obtaining one within 90 days.

Manage enterprise programs by aligning strategy, projects, vendors, stakeholders, milestones, risks, metrics, and business outcomes. The role requires developing program plans, applying Agile methods, maintaining lifecycle artifacts, coaching project teams, advising senior leaders, managing change, and addressing dependencies across business and technology initiatives.

Lead FP&A analyses and forecasting for business units, prepare executive financial reports, evaluate investments, provide recommendations, and manage ad hoc financial projects and presentations.

Facilitates portfolio work intake, prioritization, governance, and value realization. Develops portfolio metrics, reporting, tools, and process improvements; communicates progress and commitments to stakeholders; drives collaboration and adoption of Lean and SAFe practices; identifies Agile coaching opportunities; aligns release trains and business teams; and supports data-driven investment and business decisions.

Provides frontline HR support to team members by troubleshooting systems access, assisting with benefits enrollment, prioritizing and escalating requests, answering HR questions, and conducting follow-ups. Delivers service through phone, chat, and email while identifying recurring issues and supporting onboarding. The role is designed for recently transitioned military veterans, military spouses, or National Guard and Reservist members seeking foundational experience in human resources.

Supports Bedrock’s social media planning and execution across major platforms. Responsibilities include creating captions and content briefs, coordinating assets and approvals, capturing mobile content, managing communities, monitoring trends, tracking influencers, analyzing performance, preparing reports, and supporting campaigns, events, and special projects in partnership with Marketing, Public Relations, Property, and Content teams.

Provides high-level administrative, scheduling, communications, travel, meeting, stakeholder, and operational support to the CEO. Manages complex calendars and inboxes, prepares executive materials, coordinates meetings and engagements, handles confidential information, supports expense processes, and improves administrative workflows. The role requires discretion, sound judgment, strong organization, advanced Microsoft Office proficiency, and in-person availability five days per week.

Provides physical security and hospitality-focused service across commercial and residential properties. Monitors surveillance systems and access control, patrols assigned areas, documents incidents, investigates losses, verifies identification, de-escalates conflicts, and responds to safety concerns. Requires flexible availability for day, evening, overnight, weekend, holiday, and on-call shifts. The role involves both desk work and walking patrols, stair climbing, technology use, and professional interaction with guests, residents, tenants, visitors, and team members.

The Communications Manager develops and executes communications strategies, media relations campaigns, and PR initiatives. Responsibilities include creating press releases, pitches, messaging, and media materials; cultivating media relationships; securing earned coverage; planning and managing PR events; monitoring and analyzing media coverage; preparing award submissions; and coordinating speaking engagements. The role requires strong writing, organization, collaboration, and project-management skills in an onsite work environment.

Lead design and implementation of enterprise fraud prevention strategy and decisioning engines for loan products. Use data analytics and machine learning to assess fraud and identity risk, recommend verification standards, set KPIs, report to senior leadership, and lead/mentor a team to automate and improve fraud prevention while maintaining a frictionless customer experience.

Build AI-powered developer infrastructure for the core servicing platform, including coding-tool harnesses, scaffolding, context retrieval systems, evaluation frameworks, and workflow automation. Integrate AI assistance into CI/CD, code review, testing, and developer feedback loops. Establish technical direction, solve cross-team engineering problems, create reusable tooling, and enable platform teams to adopt AI-assisted development at scale.