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The software company powering the path to the world’s new medicines.
The Role
Lead a customer-facing team, focusing on quality managed services for pharma and biotech clients. Responsibilities include team building, client relationship management, and driving service growth in collaboration with leadership.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Join Veeva as a Team Manager, Cloud Managed Services (Vault) and lead a high-performing team that ensures our Life Sciences customers achieve consistent, high-quality outcomes with their Veeva Vault applications. This role offers the opportunity to contribute directly to the operational excellence of global pharmaceutical and biotech organizations using best-in-class cloud technology.
You will oversee a growing team of consultants responsible for supporting customers’ Production Vaults, driving continuous enhancement, and maintaining system reliability. This is a strategic leadership role that combines operational oversight, customer engagement, and service expansion across selected accounts.
This position is remote in Poland, but requires the ability to work from the Budapest office in Hungary twice per quarter and to travel periodically for customer or team meetings in the EMEA region.
What You'll Do
- Manage and grow a team of Consultants focusing on Managed Services work on the Veeva platform (Vault); for both small and large global accounts (Pharmaceutical and Biotech)
- Lead your team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success
- Own the hiring process for consultants in Poland and Hungary, ensuring a pipeline of high-caliber talent
- Coordinate communication between implementation teams and Managed Services to ensure smooth transitions and consistent operational delivery
- Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point
- Work with new and existing customers to expand contract offerings and strengthen long-term service value
Requirements
- 2+ years of experience in a Leadership role
- 5+ years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role
- Proven hiring professional with demonstrated success attracting and selecting strong technical talent
- Skilled escalation manager able to navigate complex customer situations and drive outcomes aligned with customer success
- Adaptable contributor who performs effectively both independently and within cross-functional, fast-paced environments
- Analytical problem-solver with strong critical thinking and decision-making abilities
- Clear and confident communicator with excellent written and verbal English skills
- Bachelor’s degree or equivalent practical experience
- Legal authorization to work in Poland or Hungary
- Ability to work from the Budapest office once per month and to travel periodically for customer or team meetings
Nice to Have
- Experience in Life Sciences environments, particularly with cloud or SaaS solutions
- Knowledge of Managed Services, cloud operations, or post-implementation support models
- Familiarity with Veeva Vault or other enterprise cloud platforms (eg. CRM or ERP)
Interviewing with Veeva
- We value your time and believe in a transparent hiring process. Here is the process you can expect.
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
- Veeva Charitable Giving Program
- Mobile and/or internet contribution
- Medical Insurance
- Glasses and Fitness reimbursements
- Healthy Meals
- Additional annual leave over the end of year (Veeva Break)
Compensation
- Total compensation: 240,000 - 380,000 PLN
- The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
#LI-Remote#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 2+ years of experience in an Operational or Support Leadership role
- 5+ years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role
- Proven track record of hiring in the IT industry
- Ability to handle customer escalations
- Excellent verbal and written communication skills in English
- University degree (At least a Bachelor's degree is required)
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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