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mabl makes it easy for testers to create and run automated UI tests at scale.
The Role
As a Technical Account Manager, manage strategic customer relationships, support their use of mabl's platform, troubleshoot issues, and drive customer success through engagement.
Summary Generated by Built In
mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience.
In 2024, mabl was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing.)
To continue delivering on our mission of transforming the testing space, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values are: drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work.
TAMが重要である理由：
mablのテクニカルアカウントマネージャー（TAM）は、最大かつ最も戦略的な顧客との技術的な関係を管理することで、テクノロジー、ビジネス、プロダクトを包括したポジションです。mablのお客様の技術窓口として、組織全体におけるmablの導入と活用を継続的にサポートし、各チームがmablの製品を最適に活用できるよう支援するとともに、ソフトウェア品質に関する目標や目的の達成を確実にします。mablにおいて、この役割は、コーチングや課題解決、そして専門知識の提供に興味のあるQAエンジニアにとっても最適なポジションになると考えています。TAMの仕事は、mablのビジネス、顧客、そして企業文化に直接的な影響を与えます。
主な業務内容：
- 主要顧客のビジネスおよび技術部門のステークホルダーと、戦略的かつ生産的な関係を築き、信頼されるアドバイザーとなる
- mablのインテリジェントテストプラットフォームへの顧客の投資を成功裏に導入・深化させるよう導く
- mablの活用を通じて、顧客のビジネスおよび技術的な目標の達成を支援する
- テスト導入に関する課題のトラブルシューティングを行い、顧客とmablエコシステム内の他部門との間のエスカレーション窓口および仲介役を務める
- 営業、カスタマーサクセス、カスタマーサポートと連携し、担当アカウント全体の顧客エクスペリエンスにおける傾向を監視・特定し、エンゲージメントの機会を特定する
- 顧客からのフィードバックを引き出し伝達したり、四半期ビジネスレビュー（QBR）に参加したり、エスカレーションされた課題を管理したりするなど、mabl社内で担当アカウントの成功を推進する
- mablプラットフォームのパワーユーザーとなり、様々な活動やプログラムを通じて組織全体でのプラットフォームの普及を促進する
- 講演、カンファレンス、その他のプロモーションイベントにおいてmablを代表して登壇する
- 必要に応じて顧客を訪問しき、担当アカウントのニーズに応じてにも対応できることが求められる
求められるスキル：
- 大企業顧客を対象とした、TAM、コンサルティング、カスタマーサクセス、ソリューションアーキテクト、またはその他の類似するリーダーシップを担う役割での実務経験が3年以上あること
- 自発的に行動する主体性と、チームプレーヤーとしての協調性を兼ね備えていること
- フロントエンドWeb技術およびAPIの取り扱い経験
- 優れた技術的素養、好奇心と熱意、そして親しみやすく、助け合いの精神があること
- Core JSの経験、CSS/XPathセレクタの知識、および標準的なWeb APIの知識
- テスト自動化および/またはDevOpsツールの実務経験があれば尚可
- プロジェクト管理の経験
- 常に学び続け、既成概念に疑問を持ち、問題を解決し、顧客に高い価値を提供できること
- 高いコミュニケーション能力を持っていること。mablは小規模なチームなたえ、TAMの働きが会社のあらゆる側面に影響を与えます
- 必要に応じてmablのアメリカ東海岸のチームと協力して業務を行える方
Working at mabl
About Us
- We embrace hybrid and remote work across the US and around the world!
- We have 80+ mablers spread across the world in 4 countries, 3 continents, and about 18 states.
- Teams get together annually to foster lasting personal relationships and we encourage mablers to visit our Boston office when possible.
- Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across all facets of the company, including recruiting, onboarding, education, and celebrations.
- We’ve won a number of awards for our work and culture, including being named to BuiltIn’s Best Places to Work in Boston five times, Boston Globe’s Top Places to Work for DEI, and Business Intelligence’s Excellence in Customer Service Award.
- We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks.
- We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award!
mabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com; follow @mablhq on Twitter and @mabl on LinkedIn.
Skills Required
- 3+ years experience as a TAM, consultant, customer success, or solution architect for large enterprise clients
- Ability to take initiative and work collaboratively as a team player
- Experience with front-end web technologies and APIs
- Excellent technical aptitude, curiosity, and helpfulness
- Knowledge of Core JS, CSS/XPath selectors, and standard web APIs
- Practical experience with test automation and/or DevOps tools is a plus
- Project management experience
- Strong communication skills needed for a small team effecting large business influence
- Ability to collaborate with the US East Coast team in necessary situations
mabl Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage is described as comprehensive, with the employer covering most premiums and pairing plans with an HRA. Mental health support and FSAs further strengthen the medical package.
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Leave & Time Off Breadth — Paid time off is presented as flexible or unlimited, with substantial sick time, paid holidays, and wellness days. Generous parental leave broadens the overall time-off offering.
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Strong & Reliable Incentives — Equity grants and performance-based bonuses are positioned as standard parts of total compensation for all employees. Commission plans are included where applicable, reinforcing variable pay as a core component.
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The Company
What We Do
mabl is empowering software testers who are aiming to keep pace with today’s dev culture of high-paced software delivery. Making it easy for testers to create and run automated UI tests at scale, mabl buys back hours of time every week and finally brings functional UI testing to the modern era.
Why Work With Us
We are a dynamic and generous team who works hard and plays hard. We value and support maturity, autonomy, and transparency. At mabl, you'll learn, you'll laugh(a lot), and you will immediately feel like a part of the team.
Gallery
mabl Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
Boston, MA
We're conveniently located in Downtown Crossing with an inviting and warm office environment. Our working policy is hybrid, so whether you want to work from home or the office, we'll support your decision.
