Systems Specialist

The Admin Advantage System Specialist oversees the day-to-day administration, maintenance, and improvement of the Admin Advantage system. This includes monitoring system activities, ensuring data accuracy, creating and updating documentation, and providing training and support to users. The specialist participates in system upgrades, UAT (User Acceptance Testing), and process improvements to enhance productivity and user experience. The role requires strong analytical skills, technical proficiency, attention to detail, and the ability to collaborate with internal stakeholders and external vendors.

Position Responsibilities:

• Manage and maintain the Admin Advantage system to ensure optimal functionality and performance.
• Monitor system data and workflows to ensure accuracy, consistency, and compliance with internal standards.
• Identify, troubleshoot, and resolve system issues in coordination with IT teams and vendors.
• Conduct User Acceptance Testing (UAT) for system enhancements, updates, and new features.
• Maintain comprehensive system documentation, including SOPs workflow guides, and troubleshooting references.
• Provide training and support to end-users on system processes and updates.
• Analyze operational requirements and recommend process or system improvements.
• Coordinate with stakeholders to support business needs, reporting requests, and system-related inquiries.
• Generate and validate system reports as required for operations and leadership.
• Support data imports, configuration updates, and routine system maintenance tasks.

Required Qualifications:

• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to data accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Ability to translate complex system concepts into user-friendly explanations.
• Collaborative mindset with the ability to work with cross-functional teams.
• Proactive, resourceful, and solution-oriented approach to challenges.
• Ability to adapt quickly to changes in systems, processes, and technology.
• Customer-focused mindset with strong service orientation.

Preferred Qualifications:

• Bachelor’s degree in information technology, Business Administration, Computer Science, or related field (preferred).
• Experience working with administrative or workflow management systems, familiarity with Admin Advantage or similar platforms is an advantage.
• Minimum 1-3 years of experience in system administration, operations support, or process management roles.
• Proficiency in data analysis and reporting (Excel and BI tools).
• Experience in UAT, system testing, or process documentation.
• Background in administrative operations, benefits administration, or shared services is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].