The Systems Management Specialist is responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that InterSystems software is delivered and deployed in line with project requirements.
Key Responsibilities:
- Execute the process of designing, reviewing and installing all the InterSystems products including TrakCare patches, releases and builds on the required customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation.
- Administration and maintenance of hosted solutions and related infrastructure working with other teams or partners as required.
- Provide technical support for troubleshooting and performance analysis for implementations.
- Provide technical support for custom development, i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
- Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
- Assist Presales for any technical request such as architecture, configuration, hardware sizing, etc.
- Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
- Participate in on-site technical training and implementations activities if required.
- Take on responsibility for scripting, maintenance and verification of backups.
- Automation of routine activities (deployment of patches , environment replication , etc.. ).
- Participate in the continuous improvement of the operation processes required to delivery exceptional service quality.
- Participate in the on-call 24-hour roster service.
Qualifications:
- Server Administration: In-depth experience in configuring, implementing and administer Linux or UNIX systems (preferred: SUSE/RedHat).
- Programming and coding: ability to work directly with the source code of a system and develop solutions to improve system-level performance (strong scripting skills).
- Information security: familiarity with best practices and techniques for maintaining and improving information security.
- Problem-solving capabilities: ability to adopt creative skills and problem-solving techniques to solve problems or devise a new solution.
- Strong troubleshooting and analytical skills.
- Managed mission critical infrastructures and applications.
- The candidate is also required to be available to work (when the situation requires it e.g., in case of updates of systems in use by end users) outside the usual office hours.
Desirable Skills:
- Experience with monitoring and alerting tools (Nagios, Zabbix, Cacti preferred).
- Understanding of networking deployment and management, including load balancers solutions.
- Knowledge of configuration management tools as Ansible or Puppet.
- Software development environment experience.
- ITIL knowledge.
InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
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What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
