About the job
Who We Are
Dart Tech Services a managed service provider, is a leader in the IT Outsourcing industry for small to medium-sized businesses, helping them achieve business goals with technology strategy. We are currently seeking an energetic and talented Solutions Specialist to join our team. In this role, you will be given the chance to accelerate growth at our company while creating significant opportunities to find, qualify, and close deals with new customers needing Technology services.
SUMMARY: The Team Lead is responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills
JOB RESPONSIBILITIES:
- Field incoming Help Desk requests via both telephone and work orders in a courteous manner. Provide Desktop / Server support
- Manage Service Team.
- Weekly Service Team time entry, timesheet approval & coaching
- Lead for all Onboardings external
- Manage to Dart BrightGauge KPIs
- Client follow up for Neutral and Negative SmileBack reviews
- End of week reporting to leadership team
- On-Call Management and Escalation for team members
- Work in fast-paced environment simultaneously handling multiple clients
- Troubleshoot a wide range of software applications
- Provide training and troubleshooting for Tier 1 support team
- Utilize RMM and PSA platforms to maximum efficiency.
- Maintain timely and accurate documentation of work performed.
- Adhere to DART company policies and best practices.
MINIMUM QUALIFICATIONS:
- 5+ years of technical experience working with small to large business environments
- Excellent customer service skills Basic knowledge of network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc)
- Basic knowledge of Active Directory, Terminal Services, Hyper-V and Office 365Create and manage technical documentation for Standard Operating Procedures
- Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)
- Ability to work independently within a team based environment Personal transportation and valid license required
PREFERED SKILLS
Desktop & Server Support OS Windows (All Versions)
Basic knowledge of Backup and Disaster Recovery solutions
WatchGuard Firewalls PSA – ConnectWise RMM – LabTech
HOURS:
8:00am - 5:00pm M-F.
Responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in order to satisfy client customer needs.
TRAVEL: 30% - To local clients within the Tampa/St. Pete metro area
Job Type: Full-time
What We Do For You
At Dart Tech. we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited Approved PTO after one year (2 weeks your first year)
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid certifications
- Learning and development programs
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
