Support Specialist with French & English

Company Description

With over 75 years of experience and the most extensive international network, Coface is a leader in trade credit insurance & risk management, and a recognized provider of Factoring, Debt Collection, Single Risk insurance, Bonding, and Information Services. Coface’s experts work to the beat of the global economy, helping ~100,000 clients in 100 countries build successful, growing, and dynamic businesses. With Coface’s insight and advice, these companies can make informed decisions. The Group' solutions strengthen their ability to sell by providing them with reliable information on their commercial partners and protecting them against non-payment risks, both domestically and for export. In 2023, Coface employed ~4,970 people and registered a turnover of €1.868 billion.

Coface Bucharest Shared Services Center - a constantly growing team of enthusiastic experts covers daily various processes and roles for Coface entities for all European regions. We do service multiple business lines from commercial to finance and technical with our more than 100 people speaking French, English, German, Italian, Spanish and Romanian. We are all proudly running external and internal client operations at the highest standards of quality and efficiency!

Job Description

Handle customer inquiries independently or in collaboration with other departments until resolution is achieved.

Communication with clients is exclusively in writing across the following two activities:

Customer Relations activities

• Respond to inquiries and complaints from French and international clients who seek assistance with the day-to-day management of their contracts on a variety of topics, such as customer tools, accounting, claims & recovery, and billing.

Technical Support activities

Qualify and respond to client requests for support in deploying "connectivity" solutions (API, etc.) or for technical support. This activity is carried out in close collaboration with sales engineers.

Qualifications

Skills:

• Strong written communication skills in French and English
• Strong analytical skills
• Sense of initiative and excellent time- and self-management
• Flexible way of working and willingness to operate within a team
• Stress-resistance and professional relationship with clients
• Service- and solution oriented
• Process driven and excellent professional organization
• Transparent working method
• Fast Knowledge Transfer and Steep Learning curve
• Good knowledge of Project Management fundamentals

Languages:

• Fluent in English (CEFR – Level C1)
• Fluent in French (C1)

IT:

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product.
• Professional Microsoft Office skills, esp. MS Excel and MS Word. Power BI is a plus.

Education:

• Bachelor’s degree in business or another relevant field

Experience:

• 2 years of experience in Customer Relations

Experience in insurance, banking or services business is a plus

Additional Information

What’s in it for you:

• Mentoring will help you blend with the team and get involved in your work as comfortably as possible;
• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;