Outbound Support Representative - Auto Industry, Spanish Speaker (f/m/x)

Posted 2 Days Ago
Be an Early Applicant
București
Entry level
Automotive • Information Technology
The Role
As an Outbound Support Representative at AUTO1 Group, you will engage customers through proactive service, solve challenges, and ensure customer satisfaction primarily through outbound communication. You will be responsible for coordinating branch visits and enhancing the customer experience in the automotive sector.
Summary Generated by Built In

Company Description

Join AUTO1 Group, Europe's premier digital automotive platform, where innovation meets expertise in the used car market. With over 60,000 B2B partners and operations across 30+ European countries, our brands including Autohero, wirkaufendeinauto.de, and AUTO1.com lead the industry. Our vibrant team of over 5,500 employees across Europe over 500 branches has facilitated the sale of 600,000 vehicles, driving us forward and setting benchmarks in the automotive landscape.

Step into the future of automotive sales with AUTO1 Group, Europe’s premier digital automotive platform. We’re transforming the used car market with our innovative brands—Autohero, wirkaufendeinauto.de, and AUTO1.com—serving private customers and over 60,000 B2B partners in 30+ European countries.

What We Offer:

  • Flexible Work Environment: Enjoy a hybrid model with alternating weeks in the office and at home.
  • Prime Location: Our office is conveniently located near Pipera metro station.
  • Dynamic Team Culture: Experience a supportive atmosphere with regular team events.
  • Comprehensive Benefits: Private health insurance through Medicover.
  • Inclusive Workplace: Thrive in a diverse and respectful environment.
  • Growth Opportunities: Focus on personal and professional development.

Your Role:

  • Customer Engagement: Deliver proactive service (95% outbound) and coordinate branch visits.
  • Problem Solving: Identify needs, clarify issues, and provide effective solutions.
  • Customer Delight: Go beyond expectations to enhance customer experiences.

Your Skills:

  • Language Proficiency: Strong written and spoken Spanish.
  • Communication Excellence: Friendly, professional, and customer-focused.
  • Adaptability: Thrive in repetitive environments with a methodical approach.
  • Experience: Background in customer service sectors.

Bonus Points For:

  • Telesales or Collections Experience: Previous roles in these areas are a plus.
  • Educational Background: Bachelor’s degree preferred.
  • Automotive Passion: An interest in the automotive industry.

Join AUTO1 Group and be part of a forward-thinking team shaping the future of car sales. Apply today to make an impact!

    Top Skills

    Spanish
    The Company
    Berlin
    3,423 Employees
    On-site Workplace
    Year Founded: 2012

    What We Do

    AUTO1 Group is a multi-brand technology company that is building the best way to buy and sell cars. Our local European consumer brands, like wirkaufendeinauto.de, offer consumers the fastest and easiest way to sell their cars. Our merchant brand, AUTO1.com, is Europe's largest wholesale platform for car trading professionals. With our retail brand Autohero, we are using our technology, scale, and operational excellence to develop the best consumer experience for buying a car online. We operate in over 30 countries and achieved revenues of EUR 6.5 billion in 2022.

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