Renewals Support Specialist with Italian

Renewals Support Specialist with Italian

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. 

Renewals Support Specialist German Speaker will engage with Sales, Customers and Partners to improve execution of small & medium size renewals and conversion deals, helping HPE Sales to follow up on Pointnext deals from pursuit/renewal time until booking.

He/She will develop, implement and utilize processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Also, will do reports and analyze order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment.

Job specifics/responsibilities:

• Strong partnership with Installed Based Sales / Installed Based Account Specialist to renew and grow Long tail renewal & conversion Opportunities
• Focus on account management, renewals and new business expansion.
• Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND)
• Ownership of conversion of Support Services and upsell of warranty only
• Identify upsell & new business opportunities within the renewal (support credits, upsell to higher SLA, etc.)
• Manage process required activities (i.e., WebMarms, Opportunity Review, Legal, Campaign Codes, etc.)
• SLA, Winback, Complex Config initiatives)
• Own Internal & External customer engagement
• Ownership for end-to-end, on-time Renewal & Conversion
• Proactive Partner/Customer activities: Welcome package, courtesy calls, set clear customer expectations
• Forecast renewals in Salesforce for LT space and follow up with client / Partner for closure of Opp.
• Maintain updates in SF and disposition for HPE Operations team
• Creating and maintaining strong 1 to 1 relationship with the Partner/ Customer, point of contact for OS Support Services
• Responsible for order management activity, following procedures to ensure segregation of Duties for order acceptance elements & flagging any impact on revenue
• Support IBAS / IBS with forecast and funnel management for renewal

Key deliverables/accountabilities:

• Own Internal & External customer engagement
• Resolves any business decisions requests from Global Operations
• Creating and maintaining strong relationships with extended team (EAMs, ASM, ADMs, etc.)
• Aids in the identification and engagement of resources to address customer needs
• Support IB Sales Reps with Data analysis for Sales Enablement (work on MOPS, Trade call, Upsell SLA, winback, Complex Config initiatives)
• Own Internal & External customer engagement

Working relationships:

Internal:

• IB & New Business Sales Managers,
• Sales representatives,
• Account Managers,
• Account Operations Lead,
• Delivery

External:

• Customers,
• HPE Partners

Education (degree) and professional experience required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 2-5 years experience (suppliers, customer relations, financial management, procurement)

Other requirements:

• Fluent in verbal and written Italian and English language

Personal skills and qualities:

• Experience implementing policies, processes, and analytics methods to support client sales processing
• Ability to apply analytical, statistics and problem solving skills.
• Understanding of business and sales processing tools, systems and practices
• Familiarity with reviewing and interpreting client agreements
• Strong written and verbal communication skills

Technical skills:

• MS Outlook

• MS Office
• Excel

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

 #LI-Hybrid

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria, #romania

Job:

Sales Operations

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.