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An integrated platform to prevent insider incidents while optimizing security and user privacy
The Role
Provides customer-facing technical support for complex clustered software deployments. Responsibilities include configuring and maintaining production systems, troubleshooting Linux and endpoint environments, resolving installation and connectivity issues, training customers on the product UI, reproducing defects, validating procedures, and collaborating with Sales, Engineering, QA, and Customer Engineering teams.
Summary Generated by Built In
About the Job:
The successful Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases. The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally.
Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred. You may be asked to provide proof of current clearance status.
Responsibilities:
Qualifications:
Why Join Us?
About DTEX
DTEX is the leader in risk-adaptive security, unifying human, data, and AI risk through a behavioral intelligence platform. Built for enterprise scale, DTEX detects threats early and prevents breaches before they impact the business.
By analyzing how people, data, and AI systems interact, DTEX surfaces early indicators of risk that other tools miss and provides the context needed to act with precision. The platform brings together insider risk management, risk-adaptive data protection, user and entity behavior analytics, user activity monitoring, and AI risk management into a single, cohesive solution.
Organizations and governments worldwide rely on DTEX to protect sensitive data, enable secure innovation, and safeguard trust. With privacy-by-design telemetry and adaptive controls, security teams can reduce risk without disrupting productivity.
Joining DTEX means working on some of the most complex and high-impact security challenges facing enterprises today.
DTEX is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
DTEX is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $150K-200K
The successful Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases. The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally.
Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred. You may be asked to provide proof of current clearance status.
Responsibilities:
- Excel at working directly with customers to plan, implement, and maintain production deployments.
- Use a systematic approach to proficiently troubleshoot, identify problems, and resolve technical issues requiring understanding of RHEL/CentOS and the components of the Dtex “big-data analytics” system, including ElasticSearch and OpenSearch.
- Troubleshoot endpoint deployments across diverse operating systems (Windows, macOS, Linux), including resolving agent installation failures, connectivity issues, upgrade problems, and configuration errors in enterprise environments.
- Conduct basic training of the DTEX Kibana-based UI, including end-user and admin features as appropriate, to customers.
- Duplicate issues (individually or with QA) to identify bugs, interoperability issues, feature enhancements, and workarounds.
- Work well individually, as well as in teams that may include members from Sales and Engineering, in addition to Customer Engineering colleagues.
- Maintain individual (virtual) test environment to stay up-to-date with the new product features and to validate procedures prior to use on customer systems.
- Working with or in large, complex enterprise, financial or government environments.
- Knowledge of Insider Risk Management (IRM), Insider Threat, User & Entity Behavior Analysis (UEBA) space
- Experience in security, operations, project or account management, system administration
Qualifications:
- Active United States Top Secret Security Clearance is required.
- 7+ years experience in a technical, customer-facing, problem-solving role.
- 3-5 years of experience in network / systems administration experience strongly preferred.
- 2+ years as an L2 Technical Support Engineer, Linux System Administrator, NOC Engineer, DevOps Engineer, and/or Developer of applications on clustered Linux servers.
- Linux system administration experience covering operating system proficiency, command-line expertise, networking, system security, storage management, scripting and automation, virtualization and cloud computing, monitoring and logging.
- Prefer understanding of databases, e.g. ElasticSearch, OpenSearch, PostgreSQL
- Experience in large, clustered, enterprise software deployment, configuration, and maintenance with knowledge of Web Applications, secure communications, clustered data bases.
- Experience with endpoint deployments and troubleshooting on Windows desktop and server platforms; macOS and Linux endpoint experience is a strong plus. Involves agent diagnostics and configurations in enterprise-scale environments.
- Knowledge of system performance elements in applications running in clustered Linux environments.
- Excellent communication (written and verbal) skills, both internally and externally.
- Excellent time management skills and strong sense of urgency.
- BS / MS Computer Science or related engineering discipline
- Technical support experience strongly preferred
- Deep understanding of any of RHEL/CentOS, Apache, Elasticsearch, OpenSearch, Kibana, complex distributed computing, data flow statistics, system monitoring
- Fundamental knowledge of Security Information and Event Management (SIEM) experience
- Experience working in different server environments, e.g. virtual machines, AWS environment, physical servers
- Security domain knowledge
- Ability to travel within the United States and work remotely at a customer SCIF
Why Join Us?
- Impact at Scale – Build and lead DTEX’s first sales enablement function, shaping how we scale commercial excellence across the world.
- Thriving Company Culture – At DTEX, we foster a values-driven environment that prioritizes respect, inclusion, and collaboration.
- Growth & Development – We believe in lifelong learning and provide opportunities for continuous professional development.
- Flexibility – Work in a hybrid or remote environment that balances collaboration with autonomy.
- Comprehensive Benefits – Competitive compensation, equity participation, health and wellness benefits, and generous time-off policies.
About DTEX
DTEX is the leader in risk-adaptive security, unifying human, data, and AI risk through a behavioral intelligence platform. Built for enterprise scale, DTEX detects threats early and prevents breaches before they impact the business.
By analyzing how people, data, and AI systems interact, DTEX surfaces early indicators of risk that other tools miss and provides the context needed to act with precision. The platform brings together insider risk management, risk-adaptive data protection, user and entity behavior analytics, user activity monitoring, and AI risk management into a single, cohesive solution.
Organizations and governments worldwide rely on DTEX to protect sensitive data, enable secure innovation, and safeguard trust. With privacy-by-design telemetry and adaptive controls, security teams can reduce risk without disrupting productivity.
Joining DTEX means working on some of the most complex and high-impact security challenges facing enterprises today.
DTEX is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
DTEX is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $150K-200K
Skills Required
- Active United States Top Secret security clearance in good standing
- 7+ years of experience in a technical, customer-facing, problem-solving role
- 3-5 years of network or systems administration experience
- 2+ years as an L2 Technical Support Engineer, Linux System Administrator, NOC Engineer, DevOps Engineer, or clustered Linux application developer
- Linux systems administration experience, including command line, networking, security, storage, scripting, automation, virtualization, cloud computing, monitoring, and logging
- Experience with Elasticsearch, OpenSearch, or PostgreSQL
- Experience deploying, configuring, and maintaining large clustered enterprise software systems
- Experience with web applications, secure communications, and clustered databases
- Experience troubleshooting endpoint deployments on Windows platforms
- macOS and Linux endpoint experience
- Knowledge of system performance in clustered Linux application environments
- Excellent written and verbal communication skills
- Strong time management and sense of urgency
- BS or MS in Computer Science or a related engineering discipline
- Technical support experience
- Deep understanding of RHEL or CentOS, Apache, Elasticsearch, OpenSearch, Kibana, distributed computing, data-flow statistics, system monitoring, or related technologies
- Fundamental SIEM experience
- Experience with virtual machines, AWS environments, and physical servers
- Security domain knowledge, including Insider Risk Management, Insider Threat, or UEBA
- Ability to travel within the United States and work remotely at a customer SCIF
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The Company
What We Do
As the global leader for insider risk management, DTEX empowers organizations to prevent data loss and support a trusted workforce by stopping insider risks from becoming insider threats. Its InTERCEPT™ platform consolidates the essential elements of DLP, UBA and UAM in a single light-weight platform to detect and mitigate insider risks well before data loss occurs. Combining AI/ML with behavioral indicators, DTEX enables proactive insider risk management at scale without sacrificing employee privacy or network performance. Whether you are just starting to build your insider threat program or want to learn more about how to integrate DTEX into your current tech stack, such as Microsoft E5, CrowdStrike, or Splunk, we're here to help. Our platform is scalable, easy to use, and provides the visibility you need for a remote working world. Request a demo with us today so we can show you exactly how DTEX InTERCEPT can help you manage internal risk: https://www.dtexsystems.com/request-a-demo/.
Why Work With Us
Our philosophy towards our business is the same as our philosophy towards technology: People come first. Our core values guide our behavior, decision-making, and you’ll find a group of individuals that really care about meeting or beating client expectations every time – building proactive relationships along the way
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