Support Engineer III

Posted 22 Days Ago
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Boston, MA, USA
In-Office
102K-127K Annually
Expert/Leader
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Database • Analytics
Powering the world’s most important systems with data that saves lives, runs businesses, and shapes the future.
The Role
Manage complicated problems in technical environments, provide support for applications, and take responsibility for solution outcomes.
Summary Generated by Built In

Our Worldwide Response Center is looking for experienced developers or development support professionals to help our customers succeed with our products. 

InterSystems Worldwide Response Center helps our customers succeed by solving problems. 

As a developer support professional in the WRC: 

  • You manage the solution of complicated problems in complex technical environments.
  • You will contribute to a smart, cooperative, problem-solving team that provides international support to real-world applications used by major organizations, public and private.
  • You will work with a range of technologies in the areas of object-oriented programming, Web, databases, SQL, high availability, AI, and performance.
  • You will use source code as an investigative resource.
  • You own responsibility for solutions, decide the plan of attack, and are accountable for the results.

You will grow your career and build your value. 

  • We provide training to hone your problem-solving and communication skills.
  • You will be exposed to a broad range of technology.
  • You will gain skills and confidence in driving high-leverage situations.
  • You have the opportunity for constant learning.
  • A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career.
  • You will be challenged, so make sure a challenge is what you are looking for.
  • After completing training for your role, you will be required to participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.

You need to have: 

  • BS in Computer Science, Engineering or hard Science
  • Enthusiasm for solving interesting problems.
  • Experience with Unix/Linux or Windows environments a plus.
  • Strong Communication skills are a must.
  • Experience in the healthcare IT industry is valued.
  • 10+ years of experience developing or maintaining software.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

  • Medical, vision, and dental insurance
  • Short-term and long-term disability, and life insurance
  • 401(k) Profit Sharing Contribution
  • Paid Time Off and Holidays
  • Parental Leave
  • Tuition reimbursement
The estimated base compensation range for this role is:
$102,000$127,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Skills Required

  • BS in Computer Science, Engineering or hard Science
  • 10+ years of experience developing or maintaining software
  • Strong Communication skills
  • Experience in healthcare IT industry
  • Experience with Unix/Linux or Windows environments

What the Team is Saying

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InterSystems Compensation & Benefits Highlights

  • Leave & Time Off Breadth InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
  • Healthcare Strength The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
  • Retirement Support A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.

InterSystems Insights

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The Company
HQ: Boston, MA
2,407 Employees
Year Founded: 1978

What We Do

InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.

Why Work With Us

Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.

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InterSystems Offices

OnSite Workspace

InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.

Typical time on-site:
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HQBoston, USA
Osaka, Japan
South Africa
Auckland, New Zealand
Bangkok, Thailand
Barcelona, ES
Boyonne, France
Bogotá, Colombia
Cesena, Italy
Darmstadt, Germany
Darwin, Australia
Dubai, UAE
Dublin, Ireland
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Edinburgh, UK
Espoo, Finland
Gambir, ID
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Santiago, Chile
Madrid, Spain
Milano, Italy
New York, USA
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Paris, France
Prague, Czech Republic
Pérols, France
Ra'anana, Isreal
Richmond, Australia
Riyadh, Saudi Arabia
São Paulo, Brazil
Sheung Wan, HK
Singapore
Stockholm, Sweden
Sydney, Australia
Tokyo, Japan
Utrecht, Netherlands
Vienna, USA
Vilvoorde, Belgium
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Windsor, UK
Zürich, Switzerland
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