About the Role
InterSystems is seeking an experienced Senior Product Manager to lead the operational strategy and delivery of our Rural Health Managed Services solutions. In this role, you will serve as the operational product leader responsible for ensuring our healthcare SaaS offerings are secure, scalable, compliant, and ready to support customers across highly regulated healthcare environments.
Working closely with Product Management, Engineering, Operations, Security, Compliance, Customer Success, and executive leadership, you will translate customer, regulatory, and business requirements into operational capabilities that enable successful deployment, support, and long-term service excellence.
If you are passionate about building enterprise healthcare platforms that improve access to care while delivering exceptional customer outcomes, we'd love to hear from you.
What You'll Do
Product & Operational Leadership
- Lead the operational roadmap for InterSystems Rural Health Managed Services solutions.
- Partner with Product Management and Engineering to ensure new capabilities are operationally ready, scalable, secure, and supportable.
- Prioritize initiatives that improve customer onboarding, deployment automation, service reliability, observability, and operational efficiency.
- Define operational readiness standards, service delivery requirements, and acceptance criteria for new platform capabilities.
- Balance customer needs, platform reliability, technical debt, regulatory requirements, and business priorities to maximize long-term product success.
Cross-Functional Collaboration
- Build strong partnerships across Engineering, Product Management, Operations, Security, Compliance, Customer Success, Sales, and Executive Leadership.
- Facilitate alignment around shared priorities while helping teams remove delivery obstacles.
- Represent operational requirements during roadmap planning, release readiness, and strategic planning activities.
- Foster collaboration across technical and business teams to continuously improve service delivery and customer experience.
Healthcare Compliance & Regulatory Readiness
- Translate healthcare regulatory and certification requirements into scalable operational processes and managed service capabilities.
- Support readiness activities related to Medicare, Medicaid, Rural Health Clinics (RHCs), Critical Access Hospitals (CAHs), Federally Qualified Health Centers (FQHCs), and other healthcare programs.
- Partner with Compliance and Engineering teams to ensure operational controls, reporting, monitoring, and change management processes support regulatory expectations.
- Participate in audits, certification assessments, and customer due diligence activities as needed.
Service Excellence & Continuous Improvement
- Define and monitor key operational metrics, service level objectives (SLOs), and customer success measures.
- Use operational data, customer feedback, and analytics to identify opportunities for automation and process improvement.
- Drive continuous improvements in service reliability, operational maturity, AI-enabled operations, and platform scalability.
- Communicate roadmap progress, operational health, risks, and business outcomes to leadership.
What We're Looking For
Required Experience
- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field.
- 12+ years of experience in Product Management, Solution Ownership, Managed Services, SaaS Operations, Healthcare Technology, Service Delivery, or related leadership roles.
- Proven experience leading enterprise-scale SaaS, cloud, platform, healthcare technology, or managed services initiatives, with the ability to translate business, customer, regulatory, certification, and operational requirements into technical solutions and service delivery capabilities.
- Strong knowledge of cloud platforms, DevOps, automation, observability, operational scalability, ITIL, IT Service Management (ITSM), and Site Reliability Engineering (SRE) best practices.
- Experience collaborating across Product Management, Engineering, Operations, Security, Compliance, and Executive Leadership teams.
- Working knowledge of regulated healthcare environments, including CMS programs, Medicare, Medicaid, Rural Health Clinics (RHCs), Critical Access Hospitals (CAHs), Federally Qualified Health Centers (FQHCs), or similar healthcare programs.
- Experience translating healthcare regulatory, certification, and compliance requirements into operational processes, support models, and certification readiness activities, including audits, accreditation, or compliance programs.
- Excellent communication, stakeholder management, and executive presentation skills.
- Ability to work onsite at InterSystems headquarters in Boston, Massachusetts.
Preferred Experience
Experience in one or more of the following is a plus:
- Rural Health or healthcare interoperability solutions
- CMS programs, Medicare, Medicaid, RHCs, CAHs, or FQHCs
- HL7®, FHIR®, TEFCA, USCDI, or healthcare interoperability standards
- Agile product management practices and tools such as Jira or Azure DevOps
- Operational telemetry, AI-driven operations, or cloud observability platforms
- Certifications including CSPO, SAFe, ITIL, PMP, AWS, Azure, or GCP
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field.
- 12+ years of experience in Product Management, Solution Ownership, Managed Services, SaaS Operations, Healthcare Technology, Service Delivery, or related leadership roles.
- Proven experience leading enterprise-scale SaaS, cloud, platform, healthcare technology, or managed services initiatives.
- Strong knowledge of cloud platforms, DevOps, automation, observability, operational scalability, ITIL, ITSM, and SRE best practices.
- Experience collaborating across Product Management, Engineering, Operations, Security, Compliance, and Executive Leadership teams.
- Working knowledge of regulated healthcare environments, including CMS programs, Medicare, Medicaid, RHCs, CAHs, FQHCs, or similar programs.
- Experience translating healthcare regulatory, certification, and compliance requirements into operational processes, support models, and certification readiness activities (including audits).
- Excellent communication, stakeholder management, and executive presentation skills.
- Ability to work onsite at InterSystems headquarters in Boston, Massachusetts.
- Experience with Rural Health or healthcare interoperability solutions (HL7, FHIR, TEFCA, USCDI).
- Familiarity with Agile product management practices and tools such as Jira or Azure DevOps.
- Experience with operational telemetry, AI-driven operations, or cloud observability platforms.
- Relevant certifications (CSPO, SAFe, ITIL, PMP, AWS, Azure, or GCP).
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
