Technical Specialist CRM

Posted 5 Hours Ago
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Boston, MA, USA
In-Office
88K-131K Annually
Mid level
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Database • Analytics
Powering the world’s most important systems with data that saves lives, runs businesses, and shapes the future.
The Role
Design, build, and support internal CRM and web applications, backend automation, mobile apps, and AI-driven features (NLP, RAG). Integrate systems via REST/ETL, collaborate with Sales Tech and platform teams, respond to support requests, and maintain documentation and secure, scalable deployments.
Summary Generated by Built In

We are looking for a highly motivated, technically strong Technical Specialist to join our internal applications and platform engineering team. This individual will contribute to the design, development, and support of business-critical systems used by global stakeholders. The role spans CRM enhancement, mobile app development, and AI feature integration- requiring a mix of full-stack engineering, and cross-functional collaboration.

You’ll partner with our platform and Sales Tech teams to build scalable, secure, and maintainable tools that improve sales productivity and simplify business workflows.

Key Responsibilities

  1. Application Development & Support
  • Develop, optimize, and maintain internal web applications, including dashboards and internal CRM tooling.
  • Contribute to backend logic and automation workflows.
  • Design and maintain system integrations via RESTful APIs and ETL Workflows and automate data synchronization across platforms.
  • Work closely with the platform team to ensure scalable architecture, robust monitoring, and secure deployments.
  1. Mobile App Development
  • Build and extend mobile app(s) to extend internal tool functionality to field users.
  • Lead packaging, testing, and deployment of mobile apps to public or enterprise app stores.
  1. AI & Workflow Automation
  • Partner with internal stakeholders to prototype and implement AI-powered features, including natural language processing, retrieval-augmented generation (RAG), and smart suggestions within internal systems.
  • Integrate vendor-led pilots and beta tools into internal workflows where applicable.


  1. Collaboration & Operations
  • Collaborate cross-functionally with analysts, sales ops, and engineering peers to translate business needs into well-scoped technical solutions.
  • Respond to user support requests, conduct root cause analyses, and implement long-term fixes.
  • Contribute to internal documentation, system diagrams, and knowledge transfer across the team.

Required Qualifications

  • Bachelor’s degree (Master’s) or foreign equivalent in Computer Science or a related field (STEM).
  • Strong problem-solving skills, ability to debug complex issues across stack layers.

Nice to Haves

  • Proficiency in TypeScript and Python.
  • Solid understanding of REST APIs, JSON, authentication protocols (OAuth2, API keys, etc.).
  • Familiarity with mobile app development frameworks (e.g., React Native, Capacitor, or native Android/iOS).
  • Understanding of AI/ML concepts, especially NLP or information retrieval techniques.
  • Exposure to data governance, security, and enterprise architecture best practices.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

  • Medical, vision, and dental insurance
  • Short-term and long-term disability, and life insurance
  • 401(k) Profit Sharing Contribution
  • Paid Time Off and Holidays
  • Parental Leave
  • Tuition reimbursement
The estimated base compensation range for this role is:
$88,000$131,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

 

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments.

Skills Required

  • Bachelor's degree (or foreign equivalent) in Computer Science or related STEM field
  • Strong problem-solving skills and ability to debug complex issues across stack layers
  • Proficiency in TypeScript
  • Proficiency in Python
  • Experience with REST APIs, JSON, and authentication protocols (OAuth2, API keys)
  • Familiarity with mobile development frameworks (React Native, Capacitor) or native Android/iOS
  • Experience with ETL workflows and system integrations
  • Understanding of AI/ML concepts, especially NLP and information retrieval/RAG
  • Exposure to data governance, security, and enterprise architecture best practices
  • Experience packaging, testing, and deploying mobile apps to public or enterprise app stores

What the Team is Saying

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InterSystems

InterSystems Compensation & Benefits Highlights

  • Healthcare Strength Comprehensive medical, dental, and vision coverage includes mental‑health support and HSA/FSA options. Coverage is characterized as strong, with the company covering a large share of premiums.
  • Leave & Time Off Breadth U.S. employees receive a minimum of 23 PTO days per year, alongside paid holidays and sick time. This level of time off is presented as above many sector peers.
  • Retirement Support A 401(k) with employer contributions delivered via profit‑sharing is provided, and access to financial advisors supports planning. Employer materials and partner listings describe the program as a core part of total rewards.

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The Company
HQ: Boston, MA
2,407 Employees
Year Founded: 1978

What We Do

InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.

Why Work With Us

Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.

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InterSystems Offices

OnSite Workspace

InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.

Typical time on-site:
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HQBoston, USA
Osaka, Japan
South Africa
Auckland, New Zealand
Bangkok, Thailand
Barcelona, ES
Boyonne, France
Bogotá, Colombia
Cesena, Italy
Darmstadt, Germany
Darwin, Australia
Dubai, UAE
Dublin, Ireland
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Edinburgh, UK
Espoo, Finland
Gambir, ID
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Santiago, Chile
Madrid, Spain
Milano, Italy
New York, USA
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Paris, France
Prague, Czech Republic
Pérols, France
Ra'anana, Isreal
Richmond, Australia
Riyadh, Saudi Arabia
São Paulo, Brazil
Sheung Wan, HK
Singapore
Stockholm, Sweden
Sydney, Australia
Tokyo, Japan
Utrecht, Netherlands
Vienna, USA
Vilvoorde, Belgium
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Windsor, UK
Zürich, Switzerland
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