About the Role
We are looking for a Support Coordinator to support Service Delivery Managers (SDMs) with daily service operations, process coordination, and administrative activities.
This entry-level role is suitable for fresh graduates and early-career candidates; telecom experience is not required. We value attention to detail, reliability, organization, willingness to learn, and clear communication.
You will work with SDMs and other functions, gaining practical exposure to service contracts, customer operations, reporting, and global collaboration.
Key Responsibilities
- Support SDMs with administrative and operational activities related to service contracts and customer requirements.
- Prepare, review, maintain, and archive service documents and reports.
- Support customer account and access applications, official correspondence, meeting coordination, and related administrative processes.
- Prepare supporting documents for invoicing, customer requests, and internal processes.
- Maintain accurate operational data and support service performance reporting.
- Coordinate with customers and internal stakeholders to follow up on requests and ensure timely completion.
- Track activities and take ownership from initiation through completion.
- Identify document errors, missing information, and process gaps, then follow up for resolution.
- Support process and contract management activities as required.
- Use digital and AI tools to simplify work and improve efficiency.
- Support process improvement and automation opportunities in daily operations.
Who You Are
You are someone who:
- Pays close attention to detail and can identify errors or inconsistencies.
- Is organized, patient, dependable, and comfortable with detailed administrative work.
- Takes end-to-end ownership rather than completing only individual steps.
- Communicates clearly and professionally with customers and colleagues.
- Tries to understand and solve problems before escalating them.
- Can follow established processes and SOPs while applying sound judgment when needed.
- Is willing to learn and take on broader responsibilities over time.
- Looks for practical ways to work more efficiently.
Skills & Qualifications
Must-have
- Bachelor's degree or equivalent; fresh graduates are welcome to apply.
- Good proficiency in Microsoft Excel, Word, and PowerPoint.
- Good written and spoken English.
- Strong communication, organization, and interpersonal skills.
- Ability to manage documents, information, and multiple ongoing tasks.
- Strong attention to detail and sense of responsibility.
Nice-to-have
- Experience using AI tools to improve productivity or workflows.
- Power BI or other data visualization and reporting skills.
- Experience in administration, project coordination, customer service, or operations.
- Knowledge of telecom, service delivery, or service contracts.
What You Will Learn
This role will help you build a strong foundation in business and service operations within a global organization. You will gain exposure to:
- Service Delivery Management and customer operations.
- Service contracts and customer requirements.
- Cross-functional collaboration and stakeholder management.
- Operational and financial processes.
- Performance reporting and data management.
- Customer communication.
- Process improvement, AI, and automation.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Taiwan (TW) || Taipei
Req ID: 790891
Skills Required
- Bachelor's degree or equivalent
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Good written and spoken English
- Strong communication, organization, and interpersonal skills
- Ability to manage documents, information, and multiple ongoing tasks
- Strong attention to detail and sense of responsibility
- Experience using AI tools to improve productivity or workflows
- Power BI or other data visualization and reporting skills
- Experience in administration, project coordination, customer service, or operations
- Knowledge of telecom, service delivery, or service contracts
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
