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CertifID helps to stop wire fraud and keep money out of the hands of criminals.
The Role
As a Customer Support Associate, you will ensure data accuracy, assist customers with verification products, conduct outreach calls, and maintain data integrity.
Summary Generated by Built In
Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
As a Support Associate, you will play a crucial role in maintaining data accuracy and supporting our verification products, ensuring smooth and reliable customer outcomes. You will be an essential part of the fraud prevention process, working behind the scenes to ensure accuracy in critical workflows. In addition to maintaining the integrity of our product database, you will help facilitate manual processes related to ordering and verifying payoffs and other critical operational workflows.
Responsibilities
- Meticulously examine data from various sources to ensure accuracy and completeness
- Identify and correct data errors and inconsistencies
- Research and verify missing information to ensure data completeness
- Conduct outreach to confirm business information as part of our verification processes (approx. 35 calls/day).
- Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
- Ensure timely and accurate completion of verification tasks that support customer workflows.
- Document verification processes and escalate issues when appropriate
- Help to create guides and other training materials for customers and internal stakeholders
- Assist with ordering and receiving documentation from lenders and other sources
- Maintain confidentiality and security of sensitive information
What You Will Need
- Clerical office skills, including computer skills and data entry, are preferred
- Strong communication and interpersonal skills with a customer-first mindset
- Detail-oriented with strong investigative skills
- Reliable with a positive and professional attitude and strong work ethic
- Ability to learn and navigate multiple systems and portals
- Adaptability to handle changes in procedures and software systems
- Ability to prioritize, ask questions when appropriate, and exercise good judgment
- Strong organizational skills with an ability to manage time and resources effectively
- Comfort with both customer-facing responsibilities and internal data integrity work
- A curiosity to take on new challenges and help build new processes
Not sure if you check all the boxes? Apply anyway!
We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back!
Benefits
- Flexible vacation
- 12 company-paid holidays
- 10 paid sick days
- No work on your birthday
- Health, dental, and vision Insurance (including a $0 option)
- 401(k) with matching, and no waiting period
- Equity
- Life insurance
- Generous parental paid leave
- Wellness reimbursement of $300/year
- Professional development reimbursement
- Competitive pay
Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.
Top Skills
Computer Skills
Data Entry
What the Team is Saying
Will
Program Manager
Natalia
Director of Design
Lei
Senior Software Engineer
Boris
QA Engineer
Joelle
Product Designer
Nick
Account Executive
Luis
Director of Product Management
Tyler
CEO & Co-Founder
Claudia
CMO
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The Company
What We Do
CertifID helps to create a world without wire fraud. Started after our co-founder was hit by fraud – we’re the only company dedicated to fighting fraud for the real estate industry with an identity verification SaaS platform, insurance, and proven recovery services. CertifID helps safeguard billions of dollars every month from fraud and provides peace of mind with direct insurance coverage on every wire it protects.
Why Work With Us
CertifID is a mission-driven company. Everyone on the team has an important role in protecting our customers. In fact, "Protect the Customer" is the first of our core values, which helps us PROGRESS as individuals and as a team. To learn more about our core values and how they guide our day to day work, visit certifid.com/careers.
Gallery
CertifID Teams
Stopping Fraud Through Tech
About our Teams
CertifID Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
