Supply Operations Specialist

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As a Supply Operations Specialist, you will be at the forefront of our day-to-day courier operations, playing a crucial role in managing our fleet and ensuring organizational effectiveness. You will collaborate with management to develop and oversee budgets, and provide leadership for both financial and operational functions.

Your Journey with Us:

• Guide and oversee strategic, operational, and administrative programs. Develop and implement clear goals, strategic plans, and policies.
• Take charge of recruitment, training, and onboarding for our couriers. Ensure they have the necessary support and documentation for seamless delivery.
• Continuously enhance acquisition, retention, and operational strategies for couriers. Evaluate and refine processes to maximize organizational efficiency.
• Maintain a meticulous, data-sensitive approach to ensure accurate databases and reporting. Implement and analyze internal reporting procedures.
• Facilitate effective communication with the Operations Manager on support processes, striving for high service levels and courier satisfaction.
• Advise on financial well-being, monitor regulatory compliance, and manage insurance policies while ensuring adherence to safety protocols.
• Identify new courier sources and analyze operational metrics to drive city growth. Develop frameworks for successful regional expansion.
• Analyze daily and weekly operational metrics with a focus on long-term city success. Optimize delivery times and courier earnings.

• Effective written and verbal communication skills in Kazakh, English and Russian.
• Computer literacy, including familiarity with MS programs or ERP systems.
• At least 1 year in high-demand roles such as operations, consulting, or investment banking, with on-demand delivery experience being a plus.
• Strong analytical skills and the ability to persuade with data and facts.
• Results-oriented, autonomous, efficient, and collaborative, with an openness to direction and a commitment to achieving goals.
• The ability to approach situations from multiple perspectives.
• Excellent communication skills to interact effectively with diverse individuals.

We encourage individuals from diverse backgrounds, genders, ethnicities, and abilities to apply. Don't let a perceived lack of experience in 100% of these areas deter you – skills can be learned, and embracing diversity is invaluable in finding the best talent.

We Believe Driven Talent Deserves

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 🏖️ Work-Life Balance: Extra time off, the flexibility to work from home one day a week, and the option to work from anywhere for up to three weeks annually
• 👪 Enhanced parental leave