Supervisor, Technology & Support I/II

CompanyFederal Reserve Bank of Minneapolis

Are you an experienced and enthusiastic technical leader that wants to remain hands-on and maintain your technical skills while leading a Desktop Support team?
Come join the Fed! This working supervisor position will provide the best of both worlds. Working with a team of skilled individuals eager to learn more while being able to maintain and grow your technical skills. We are looking for a motivator who knows how to inspire others through effective mentoring and coaching and brings excellent customer engagement, consultation and communication skills. In this role you will be responsible for overseeing the daily operation, ticket coordination, project coordination, resource management and problem resolution by building consensus amongst customers and team members.
The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 4 days per week for meetings and team collaboration, unless directed otherwise by your supervisor.

Responsibilities:

• Perform as a hands-on supervisor working on assigned incidents and service requests. Keeping technical skills current and sharp. Driving the team to leverage new and efficient processes.

• Supervise and coordinate the activities of a Desktop Support team. Ensure optimal day-to-day operating objectives are attained while long term project goals and results are met in a timely manner. Provide work direction, mentoring and leadership to staff.

• Develop and coach staff members by communicating performance expectations, providing ongoing performance feedback, conducting performance reviews and ensuring that training and development plans and programs are implemented to address individual, and team needs. Make recommendations to department management pertaining to employee recognition, hiring, salary, staff performance and disciplinary actions.

• Provide periodic status updates on progress of projects and work activities to IT and business Management. Monitor progress on key section projects and activities against plan and adjust processes and/or resource assignments as appropriate.

• Respond to IT management and/or business management requests for information, including the development of communications, ad-hoc reports and presentations at a professional level.

• Develop and maintain documentation for support procedures, projects and complex tasks.

• Audit and monitor operational processes and relevant controls, standards, policies and procedures to ensure consistent application and compliance. Make recommendations and changes as appropriate. Report exceptions and escalate as appropriate.

• Ensure a high level of customer satisfaction through well-trained and knowledgeable staff.

• Serve as a resource to local business lines, IT staff and FRS Business constituents. Provide consultation to business customers and users and assist them with information technology decisions and implementations.

Qualifications:

To be considered for Supervisor, Tech & Support II, you must meet one of the following education and years of experience qualifications.

• Associate degree and seven (7) years of lead experience in information technology OR

• Bachelor`s degree and five (5) years of lead experience in information technology OR 

• Master's degree and three (3) years of lead experience in information technology.

To be considered for Supervisor, Tech & Support I, you must meet one of the following education and years of experience qualifications.

• Associate degree and five (5) years of lead experience in information technology OR

• Bachelor`s degree and three (3) years of lead experience in information technology OR 

• Master's degree and one (1) year of lead experience in information technology.

The following qualifications are applicable at both levels:

• Strong oral, written and interpersonal communication skills combined with strong collaboration and team building skills.

• Strong organizational and planning skills required to prioritize work and manage resources to meet deadlines.

• Excellent customer service, analytical and problem-solving skills.

Desired but not required:

• A high level of proficiency with Microsoft Office suite.

• Experience with ServiceNow preferred.

Salary Range:

Supervisor, Tech & Support I: $88,400- $110,557- $132,700 Annually.

Supervisor, Tech & Support II: $108,000- $134,971- $162,000 Annually.

Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity. 

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• 401(k) match, and a fully funded pension plan

• Paid time off and holidays

• Free public transportation passes

• Annual educational assistance

• On-site fitness facility

• Professional development programs, training and conferences

• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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