Supervisor, Senior Workplace Experience Specialist

Reposted 3 Days Ago
Be an Early Applicant
Boston, MA, USA
Hybrid
Senior level
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
The Crown Is Yours
The Role
Lead and coach the onsite Workplace Experience team to deliver hospitality-driven workplace operations, programs, and events. Oversee facility services, vendor coordination, catering and pantry programs, office communications and calendars, and feedback collection. Partner with cross-functional teams to ensure safe, organized, and engaging in-office experiences that strengthen culture and support employee productivity.
Summary Generated by Built In
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Supervisor, Senior Workplace Experience Specialist, you'll play a key role in shaping how our teams connect, collaborate, and thrive in our Boston Headquarters. You'll help bring our culture to life through thoughtful experiences, seamless operations, and a hospitality-driven approach that makes our workspace feel welcoming and inclusive. Working closely with cross-functional partners, you'll support workplace programs, onsite meetings & events, and daily building operations that elevate the employee experience. Your impact will be felt in the details, creating environments where teams can do their best work and feel connected to what we're building together.
What You'll Do As a Supervisor, Senior Workplace Experience Specialist
  • Provide day-to-day leadership, coaching, and oversight of the onsite Workplace Experience team, ensuring consistent execution of workplace operations, employee programs, and service excellence.
  • Support operations of workplace facilities, services, and employee experience programs while contributing to overall office efficiency by addressing evolving operational needs, ensuring a safe, organized, and welcoming environment for employees, visitors, and vendors.
  • Oversee on-site programs such as catering, pantry services, and employee perks, including vendor coordination, scheduling, communications, and office calendars.
  • Assist in planning and executing company-wide and local events while tracking and sharing feedback to evaluate participation, satisfaction, and overall impact, helping deliver engaging experiences that strengthen culture and connection.
  • Build relationships with team members across the office to understand their needs, gather feedback, and identify opportunities to enhance the workplace experience.
  • Oversee the onsite Workplace Experience team and cross-functional partners to ensure seamless building operations and in-office experiences.

What You'll Bring
  • Bachelor's degree is preferred.
  • Managerial or leadership experience is a plus, but not required.
  • A customer-focused mindset with the ability to communicate professionally with employees, visitors, vendors, and senior leaders.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
  • Flexibility and adaptability in a fast-paced, evolving environment.
  • Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook.

#LI-CC1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 80,000.00 USD - 100,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Skills Required

  • Customer-focused mindset and professional communication with employees, visitors, vendors, and senior leaders.
  • Strong organizational skills and attention to detail with ability to manage multiple priorities.
  • Flexibility and adaptability in a fast-paced, evolving environment.
  • Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook.
  • Bachelor's degree.
  • Managerial or leadership experience.
  • May be required to obtain a state gaming license as a condition of employment (if relevant to role).

What the Team is Saying

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The Company
HQ: Boston, MA
6,400 Employees
Year Founded: 2012

What We Do

It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Why Work With Us

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?

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DraftKings Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.

Typical time on-site: Flexible
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