Supervisor, Homeowner Services

Celebrate Life, the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our “family company” roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

About The Abaco Club: The Abaco Club is a paradise for the soul. It is an unassuming haven crafted in the pursuit of connection, happiness and belonging. Here, members unwind in barefoot luxury in island-inspired homes, golfers take on the #1 golf course in The Bahamas, and generations come together on 2 miles of uninterrupted white sands on one of the most pristine beaches on Earth.

Working at The Abaco Club means being part of a vibrant community that values your knowledge and offers opportunities for professional growth and development. Here, you can turn your passion for hospitality into a rewarding career while enjoying the stunning scenery of this beautiful place. Become a part of our team and help us show what makes the Abaco Club truly extraordinary.

The Opportunity: The Supervisor, Homeowner Services assists the Assistant Manager, Homeowner Services and Manager, Homeowner Services in leading the Home Services Representatives and Residential Technicians team. This role supports the efficient execution of the Homeowner Services program, oversees inspections and reporting processes, and ensures the highest level of operational efficiency. The Supervisor also enforces standard operating procedures, maintains communication with the maintenance team, and supports arrival/departure coordination, purchasing, and human resources functions.

Duties and Functions

• Assist in managing and directing the Home Services Representatives and Residential Technicians to ensure efficient execution of the Homeowner Services program.
• Enforce standard operating procedures, service sequences, and department guidelines related to inspections, inventory control, deficiency reporting, member communications, billing, and inventory management.
• Oversee weekly walkthroughs, monthly inspections, and quarterly/yearly services, ensuring accurate member reporting; review and coach team members on inspection processes.
• Maintain accurate reporting of damages, defects, and required upgrades; provide quotes to members for approval and ensure timely follow-up to resolution.
• Ensure timely completion of billing, reporting, and posting.
• Oversee and track all contracted services, including pest control and pool services.
• Lead daily team briefings, ensuring effective communication regarding arrivals, in-house status, departures, and events.
• Maintain supply inventory control and reporting.
• Communicate effectively with the Assistant Manager and Manager regarding maintenance services and repairs, ensuring follow-up to completion.
• Collaborate with Housekeeping, Front Desk, and Reservations to ensure accurate arrival and departure information.
• Engage with members and departments to address pre-arrival needs.
• Assist with public facilities and Club outlets as assigned by the Homeowner Services Manager.
• Perform other duties as assigned by management.

Qualification Standards

• Minimum of 3 years’ experience in a similar or relevant leadership role
• Proven organizational skills and the ability to multitask effectively
• Demonstrated high ethical standards and integrity
• Strong written and verbal communication skills
• Ability to adapt to a fast-paced and flexible work schedule
• Availability to work all days and shifts as required

The Supervisor, Homeowner Services is an essential leadership role that ensures team performance and service excellence for homeowners and guests. This position requires strong organizational abilities, a commitment to quality, and the ability to coach and support team members while maintaining high standards of operational efficiency.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.