Spectrum Jobs

Supervisor, Credit Services (Prior Debt)

Spectrum

Supervisor, Credit Services (Prior Debt)

Posted Yesterday

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San Antonio, TX, USA

In-Office

Senior level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervise and coach Collections Call Center staff, manage escalations, ensure productivity and courtesy standards, produce departmental reports, hire and evaluate personnel, and support customer account resolution.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
BE PART OF THE CONNECTION
As a Credit Services Supervisor, your focus is the supervision of personnel supporting our Collections Call Center (Credit Services) Department and its various sub-functions. You'll coach representatives on the keys to delivering consistently accurate results. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES SUPERVISORS ENJOY MOST

Providing management to Credit Services support personnel.
Resolving internal and external customer escalated situations.
Coaching staff and assisting in their development.
Motivating team members to reach management objectives.

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Provide overall supervision and management to Credit Services support personnel.
Ensure that departmental standards regarding courtesy and productivity are maintained.
Provide regular coaching and development to staff to maximize productivity.
Resolve internal and external customer escalated situations.
Provide statistical reporting for leadership to communicate department productivity and effectiveness.
Motivate staff to reach daily and monthly management objectives.
Hire, evaluate, coach and counsel personnel in the performance of their duties.
Utilize strong knowledge of customer account information.
Perform other duties as requested by manager.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

Experience: Related work: 6 years, ICOMs/CSG billing system or equivalent.
Education: Bachelor's degree or equivalent experience.
Technical Skills: Knowledge of cable television products and services.
Skills: Effective verbal and written communication.

Preferred Qualifications

Ability to develop process documentation.
Understanding of general accounting and billing procedures.
Effective prioritization and organization in an always changing environment.
1+ years of supervisory or leadership experience.

#LI-FB1
CCO400 2026-79593 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

6 years related work experience with ICOMs/CSG billing system or equivalent
Bachelor's degree or equivalent experience
Knowledge of cable television products and services
Effective verbal and written communication
Ability to develop process documentation
Understanding of general accounting and billing procedures
Effective prioritization and organization in a changing environment
1+ years supervisory or leadership experience
Must be able to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.