Supervisor, Content Operations

About the Role:

We are looking for an innovative and organized Content Operations Supervisor to help lead our fast-paced operations team. In this role, you will serve as the group leader and have excellent communication and leadership abilities. You will be interacting with the content ops team, conducting project planning meetings, working with the team to manage workload and collaborate with cross-functional partners in engineering, business development, product etc. to ensure a unified approach to business and product goals.

This role will report directly to the Director, Content Operations. Your responsibilities will include, but are not limited to, running the daily operations of assigning pipeline workflows; create documentation and process; point of contact for internal and external stakeholders; and ensure all assets arrive ahead of schedule and are processed by the expected launch dates.

This is a hybrid role based out of our Los Angeles office. You must be willing to travel to our Los Angeles office two days/week. 

What You'll Do:

• Responsible for owning workflows in the Content Operations pipeline
• Collaborate with Engineering on updates, maintenance, and enhancements for Content Operations tools, including CMSUI
• Innovate and create efficiencies in the content pipeline
• Managing a team of Content Ops Associates with responsibilities including performance management and trainings
• Create collaborative relationships with team members across multiple departments and teams including Content Acquisitions, Content Partnerships, Product and Engineering
• Responsible for owning Content Operations workflows and processes with a deep understanding of systems and tools including: Aspera, CMSUI, AWS S3 storage, Adobe Premiere Pro, FrameIO, Virtual Edit Bays, etc.
• Lead cross functional conversations on Content Operations, owning technical approaches, workflow and process improvements, and content requirements
• Facilitate Content Ops team initiatives, organizing meetings, creating agendas, and tracking action items

Your Background:

• 4+ years of full-time experience in content operations, metadata or QA, media operations, or a similar role
• 3+ Years in Management/Supervisor position
• Bachelor's degree from an accredited university, or equivalent work experience 
• Strong communication and organizational skills, as well as a natural curiosity regarding understanding workflows and operations 
• Understanding of the content processing pipeline, AWS, and general cloud service technology
• Thorough knowledge of the streaming industry and the latest technologies
• Experience with all formats of audio, video, and closed captions. Experience with software such as FFmpeg and Premiere, as well as experience in product management or project managing the creation of proprietary tools for rapid content processing and ingestion.
• Familiarity with AI toolsets (Claude; ChatGPT; Gronk; etc.)
• A robust knowledge of both broadcast standards and digital streaming standards. Deep knowledge of adaptive bitrate streaming.
• General understanding of software engineering
• Passionate fan of Movies & TV
• Endless commitment to quality and creating the best viewer experience possible
• Ability to multitask, organize, and prioritize work accordingly in a deadline-driven environment

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