Spectrum Jobs

Supervisor, Community Solutions Inbound Sales

Spectrum

Supervisor, Community Solutions Inbound Sales

Posted 5 Hours Ago

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Greensboro, NC, USA

In-Office

Mid level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervise and coach inbound sales agents to exceed targets while maintaining strong customer service. Oversee daily operations, monitor calls and performance metrics, implement sales strategies, and manage recruiting, hiring, goal-setting, and performance reviews. The role also requires cross-department collaboration, customer relationship management, and adapting team operations to changing business needs.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in leading teams to exceed goals while ensuring customers receive seamless service? Spectrum Community Solutions is seeking a Sales Supervisor to coach and guide inbound sales agents, driving outstanding results across our residential services. Your leadership will help shape exceptional customer experiences and propel Spectrum's growth.
How You'll Make an Impact

Lead and motivate inbound sales agents to surpass sales targets
Provide ongoing coaching and feedback to foster agent development
Oversee daily team operations, maintaining high performance standards
Monitor calls and performance metrics to ensure quality customer service
Implement new sales strategies to maximize sales opportunities
Manage recruiting, hiring, goal-setting and performance reviews
Build relationships with other departments for business alignment

Working Conditions

Office environment with moderate noise levels
Variable work hours based on business needs

What You'll Bring to Spectrum
Required Qualifications
Education

High School diploma or equivalent

Experience

2-3+ years inside sales experience
1-2+ years supervisory experience, preferably in inside sales or call centers

Skills

Ability to read, write, speak and understand English
Supervise, motivate and optimize sales teams
Recruit and develop sales professionals
Strong customer relations and communication abilities
Knowledge of Spectrum products and services

Preferred Qualifications
Education

2+ years post high school education

Experience

Supervisory experience in inside sales or call centers

Skills

Act with honesty and integrity
Communicate effectively verbally and in writing
Organize, prioritize and manage multiple projects
Work independently and with others to resolve issues
Adapt quickly to changing business needs
Proficient with computers and billing systems
Listen and address customer needs
Reliable, patient and consistent attendance

#LI-MS2
CAM415 2026-80511 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent
2-3+ years of inside sales experience
1-2+ years of supervisory experience, preferably in inside sales or call centers
Ability to read, write, speak, and understand English
Ability to supervise, motivate, and optimize sales teams
Ability to recruit and develop sales professionals
Strong customer relations and communication abilities
Knowledge of Spectrum products and services
2+ years of post-high-school education
Supervisory experience in inside sales or call centers
Proficiency with computers and billing systems
Ability to organize, prioritize, and manage multiple projects
Ability to work independently and collaboratively to resolve issues

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.