Be an Early Applicant
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Supervise the Community Solutions Response Center in a 24x7 NOC environment, coaching and hiring staff, overseeing workflows, analyzing metrics and reports, optimizing tools and processes to reduce call/truck rolls and improve MTTR/MTTD, and coordinating with other teams on outages and system enhancements.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a passion for leading technical teams and ensuring seamless network operations? At Spectrum, you'll supervise the Community Solutions Response Center, guiding a skilled group in Managed Wi-Fi network surveillance and customer support. Your leadership will elevate operational efficiency and customer satisfaction, driving meaningful results for our business and clients.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Education
#LI-CEB
COP406 2026-75609 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Do you have a passion for leading technical teams and ensuring seamless network operations? At Spectrum, you'll supervise the Community Solutions Response Center, guiding a skilled group in Managed Wi-Fi network surveillance and customer support. Your leadership will elevate operational efficiency and customer satisfaction, driving meaningful results for our business and clients.
How You'll Make an Impact
- Guide and mentor the CSCO team by coaching, training and providing actionable feedback
- Oversee workflow and help achieve established goals, contributing to the effective operation of Community Solutions
- Ensure adherence to Spectrum's departmental policies, procedures and practices
- Collaborate on system enhancements to improve call and truck roll avoidance, MTTD, MTTR and workforce effectiveness
- Interview, select and train new team members to strengthen the team's capabilities
- Analyze communication metrics and implement process improvements for internal and external customer support
- Assess and optimize web-based tools to boost operational effectiveness
- Ensure all processes and procedures are implemented, understood and followed during assigned shifts
- Compile and correlate reports including outage logs and trouble call reports to improve service and performance
- Communicate workflow issues and outages to other functional groups to enhance operational efficiency
Working Conditions
- Office-based role
- Operate in a 24x7 Network Operations Environment
- After-hours on-call responsibilities
What You'll Bring to Spectrum
Required Qualifications
Education
- Two-year degree or certificate
- Industry recognized Professional Level Network Certification or equivalent work experience
Experience
- 3+ years network troubleshooting in a 24x7 Operations Center
- 3+ years NOC, Dispatch, Call Center Tier or help desk support experience
- 2+ years wireless access point and wireless router experience
- 1+ year managing a 24x7 Operations Center
- 1+ year commercial Wi-Fi networks experience
Skills
- Ability to read, write, speak and understand English
- Ability to manage a diverse employee base
- Organizational and motivational skills, prioritizing work
- Effective customer service skills and initiative
- Work effectively across organizational boundaries to resolve issues
- Positive contribution to process improvement teams and system/software implementation projects
- Review, analyze and audit reports and information for accuracy and efficiency
- Collect data, establish facts and draw valid conclusions to solve problems
- Interpret technical instructions and reports
- Understanding of HFC, WiFi, Fiber Optic and Converged networks
- Proficient with Microsoft Office Suite, Instant Messaging, Webex
- Proficient with monitoring and ticketing tools such as Remedy
- Familiarity with Spectrum products and services
- Ability to write routine reports and correspondence
- Distinguish and identify colors for alarm states in tools and software
Preferred Qualifications
Education
- Two-year degree or certificate with emphasis in telecommunications or IT
#LI-CEB
COP406 2026-75609 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Two-year degree or certificate
- Industry recognized Professional Level Network Certification or equivalent work experience
- 3+ years network troubleshooting in a 24x7 Operations Center
- 3+ years NOC, Dispatch, Call Center Tier or help desk support experience
- 2+ years wireless access point and wireless router experience
- 1+ year managing a 24x7 Operations Center
- 1+ year commercial Wi-Fi networks experience
- Ability to read, write, speak and understand English
- Ability to manage a diverse employee base
- Organizational and motivational skills, prioritizing work
- Effective customer service skills and initiative
- Work effectively across organizational boundaries to resolve issues
- Positive contribution to process improvement teams and system/software implementation projects
- Review, analyze and audit reports and information for accuracy and efficiency
- Collect data, establish facts and draw valid conclusions to solve problems
- Interpret technical instructions and reports
- Understanding of HFC, WiFi, Fiber Optic and Converged networks
- Proficient with Microsoft Office Suite, Instant Messaging, Webex
- Proficient with monitoring and ticketing tools such as Remedy
- Familiarity with Spectrum products and services
- Ability to write routine reports and correspondence
- Distinguish and identify colors for alarm states in tools and software
- Two-year degree or certificate with emphasis in telecommunications or IT
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
-
Retirement Support — 401(k) match is dollar-for-dollar up to 6% of pay, plus an additional 3% company contribution for most employees, creating up to 9% in annual employer retirement funding. This structure provides meaningful, predictable long-term savings support.
-
Affordable Benefits — Medical, dental, and vision options are positioned as affordable, with the company absorbing annual cost increases for the past 12 years to keep employee premiums lower. 24/7 EAP counseling expands access to no-cost mental health support.
-
Parental & Family Support — Six weeks paid parental leave (14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption and surrogacy indicate strong family-building support. These benefits complement standard PTO and paid holidays that increase with tenure.
Spectrum Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
Gallery
Spectrum Teams
Product & Tech
About our Teams
Spectrum Offices
OnSite Workspace
Typical time on-site:
None
Stamford, CT
Austin, TX
Charlotte, NC
Denver, CO
Los Angeles, CA
Saint Louis, MO
Stamford, CT
Learn more
