Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
ABOUT THE OPPORTUNITY
Artera is seeking a Strategic Partner Manager who will own the full portfolio of Artera's strategic vendor and integration partner relationships. The job is to transform Artera from a customer to a strategic priority for every vendor and partner we depend on — and to professionalize how we manage, scale, and deliver value for customers from our partner ecosystem.
Artera's platform sits at the center of a complex web of technology partners — EHR, CPaaS, cloud infrastructure, integration middleware, and partner ecosystem vendors. In its partner ecosystem alone, 60+ HCIT SaaS vendors work with Artera to deliver patient communications for shared customers on its messaging rails. Today, these relationships are managed across multiple people with no single point of accountability. That changes with this role.
This is a hands-on, externally facing role reporting to the Chief Product & Strategy Officer. You will work cross-functionally with Product, Integration Engineering, Sales, Delivery, and Corporate Strategy — but the relationships and outcomes are yours.
Responsibilities
- Strategic Partnerships: Manage and scale high-value relationships across EHR, CPaaS, cloud infrastructure, and marketplace categories; maintain direct vendor leadership access to bypass standard support queues.
- Technical Bridge: Oversee the integrity and performance of all external technical integrations in partnership with internal stakeholders.
- Interoperability Management: Direct technical relationships with interoperability and EHR vendors to ensure seamless, reliable data flow.
- Ecosystem Operations: Scale marketplace onboarding by developing a standardized Partner Playbook, reducing internal stakeholder manual involvement.
- Cross-Functional Leadership: Drive complex programs with internal and external stakeholders, managing end-to-end execution from joint planning to executive reporting.
Requirements
- Experience: 4–8+ years in partner management, technical program management, solutions / implementations, or a comparable role
- Industry Experience: Working knowledge of the U.S. healthcare IT ecosystem — EHRs, middleware, point solutions, patient engagement
- Strategic Relationship Experience: Experience working with integration vendors, EHRs, and/or interoperability programs
- Technical Proficiency: Familiarity with API-based integrations and third-party systems
- Operational Intelligence: Strong project management experience – ability to manage multiple workstreams and drive end-to-end execution across stakeholders simultaneously
Bonus
- Familiarity with HL7/FHIR and healthcare integration standards
- Background in enterprise SaaS and/or digital health
- Track record of structuring and negotiating partnership agreements
- Prior experience working at or with telecom and/or EHR vendors
OUR APPROACH TO WORK LOCATION
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Skills Required
- 4-8+ years in partner management, technical program management, solutions / implementations, or a comparable role
- Working knowledge of the U.S. healthcare IT ecosystem
- Experience working with integration vendors, EHRs, and/or interoperability programs
- Familiarity with API-based integrations and third-party systems
- Strong project management experience
What the Team is Saying
Artera Compensation & Benefits Highlights
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Healthcare Strength — Feedback suggests health coverage includes multiple medical plan options, dental and vision, and strong mental‑health access with $0 in‑network copays. Family‑planning support, an EAP, and wellness programs further reinforce the medical offering.
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Parental & Family Support — Feedback suggests paid parental leave for all parents is complemented by practical supports like meal delivery, childcare reimbursement, and fertility benefits. These elements indicate meaningful assistance through family‑building and return‑to‑work transitions.
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Leave & Time Off Breadth — Feedback suggests flexible, non‑accrual PTO is provided, along with company shutdowns and a periodic paid sabbatical. This breadth of time‑off options supports rest and longer breaks over tenure.
Artera Insights
What We Do
Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. For more information, visit www.artera.io.
Why Work With Us
At Artera, you’ll work alongside a team of talented, hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera all the more meaningful.
Gallery
Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Santa Barbara HQ, Philadelphia and Budapest offices are currently hybrid. We also hire in LA-area, SF/Bay Area, Boston, Chicago, Denver, Seattle and Kansas City areas. We do not currently have offices there, but are looking to that in the future
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