Strategic Customer Success Manager - Energy+ India

Posted Yesterday
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Mumbai, Maharashtra, IND
In-Office
Senior level
Biotech
The Role
The Strategic Customer Success Manager ensures customer satisfaction by addressing inquiries, solving problems, and collaborating with cross-functional teams to enhance client retention and relationships.
Summary Generated by Built In

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. 

 

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

 

Learn about the Danaher Business System which makes everything possible.

Do you have the desire to be a part of the Pall Energy+ team and play a crucial role in ensuring that customers achieve their desired outcomes while using our products or services!

 

This position is in the Energy+ business unit and will be a strategic team member within the Sales Ops team.  This position must be on site at one of our locations.  

 

In this role, you will have the opportunity to:

  • Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.

  • Engage, collaborate and navigate cross functional relationships such as Commercial Operations, Supply Chain, and Customer Service, to problem solve on behalf of the customer.

  • Represent the voice of the customer and advocate for customers needs within the company.

  • Develop strategies that improve client retention while also building and maintaining strong relationships with customers to enhance their overall experience.

  • Identify and resolve customer issues promptly and effectively. Escalate complex issues to the appropriate departments when necessary.

 

 The essential requirements of the job include:

  • B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA with 12-14 yrs of relevant experience.

  • A proven background in a customer facing role such as sales, operations leadership, customer liaison leadership roles, or relevant industry experience.

  • Demonstrated experience utilizing voice of customer and trend analysis to drive business process.

  • Ability to drive measurable results across a broad & diverse spectrum of value streams in a global environment.

  • Excellent Communication and Presentation Skills

 

 Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel 30-50% of time 

 

It would be a plus if you also possess previous experience in:

  • Strong problem-solving and conflict-resolution abilities.

  • Proficiency in using CRM software and other relevant tools.

  • Experience in Oil & Gas Industry or Filtration Industry or similar industry experience will be an added advantage

    Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

    For more information, visit www.danaher.com.

    Skills Required

    • B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA with 12-14 yrs of relevant experience
    • Proven background in a customer facing role such as sales or operations leadership
    • Experience utilizing voice of customer and trend analysis
    • Ability to drive measurable results in a global environment
    • Excellent Communication and Presentation Skills

    Cepheid Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cepheid and has not been reviewed or approved by Cepheid.

    • Leave & Time Off Breadth PTO and paid holidays are portrayed as robust, with formal programs and mentions of generous time off and rollover in some cases. This breadth supports a positive view of time-off availability.
    • Healthcare Strength Core medical, dental, and vision coverage is highlighted repeatedly and is viewed as comprehensive for regular full‑time employees. Descriptions such as “good” or “great” benefits reinforce the strength of the health coverage.
    • Retirement Support A 401(k) plan with company matching is consistently included as part of the package. The presence of matching contributions strengthens perceived retirement readiness.

    Cepheid Insights

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    The Company
    HQ: Sunnyvale, CA
    4,883 Employees
    Year Founded: 1996

    What We Do

    Cepheid is dedicated to improving healthcare by pioneering molecular diagnostics that combine speed, accuracy, and flexibility. The company's GeneXpert® systems and Xpert® tests automate highly complex and time-consuming manual procedures, providing A Better Way for institutions of any size to perform world-class PCR testing. Cepheid’s broad test portfolio spans respiratory infections, blood virology, women’s and sexual health, TB and emerging infectious diseases, healthcare-associated infectious diseases, oncology and human genetics. The company’s solutions deliver actionable results where they are needed most – from central laboratories and hospitals to near-patient settings. For more information, visit http://www.cepheid.com.

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