Strategic Customer Success Manager - Energy+ India

Posted 2 Days Ago
Be an Early Applicant
Mumbai, Maharashtra, IND
In-Office
Senior level
Healthtech • Other • Software • Biotech
The Role
This role involves serving as the primary contact for customers, improving client retention, and addressing inquiries while steering issues to closure. It requires collaboration with cross-functional teams to enhance the customer experience and leverage the voice of the customer for business improvements.
Summary Generated by Built In

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. 

 

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

 

Learn about the Danaher Business System which makes everything possible.

Do you have the desire to be a part of the Pall Energy+ team and play a crucial role in ensuring that customers achieve their desired outcomes while using our products or services!

 

This position is in the Energy+ business unit and will be a strategic team member within the Sales Ops team.  This position must be on site at one of our locations.  

 

In this role, you will have the opportunity to:

  • Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.

  • Engage, collaborate and navigate cross functional relationships such as Commercial Operations, Supply Chain, and Customer Service, to problem solve on behalf of the customer.

  • Represent the voice of the customer and advocate for customers needs within the company.

  • Develop strategies that improve client retention while also building and maintaining strong relationships with customers to enhance their overall experience.

  • Identify and resolve customer issues promptly and effectively. Escalate complex issues to the appropriate departments when necessary.

 

 The essential requirements of the job include:

  • B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA with 12-14 yrs of relevant experience.

  • A proven background in a customer facing role such as sales, operations leadership, customer liaison leadership roles, or relevant industry experience.

  • Demonstrated experience utilizing voice of customer and trend analysis to drive business process.

  • Ability to drive measurable results across a broad & diverse spectrum of value streams in a global environment.

  • Excellent Communication and Presentation Skills

 

 Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel 30-50% of time 

 

It would be a plus if you also possess previous experience in:

  • Strong problem-solving and conflict-resolution abilities.

  • Proficiency in using CRM software and other relevant tools.

  • Experience in Oil & Gas Industry or Filtration Industry or similar industry experience will be an added advantage

    Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

    For more information, visit www.danaher.com.

    Skills Required

    • B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA
    • 12-14 years of relevant experience
    • Proven background in customer facing roles
    • Experience utilizing voice of customer and trend analysis
    • Excellent Communication and Presentation Skills

    Beckman Coulter Diagnostics Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Beckman Coulter Diagnostics and has not been reviewed or approved by Beckman Coulter Diagnostics.

    • Healthcare Strength Healthcare coverage is described as comprehensive, including medical, dental, vision, life and disability insurance, flexible spending accounts, and mental health support. Feedback suggests these offerings are a notable strength of the overall package.
    • Leave & Time Off Breadth Paid time off, paid holidays, sick days, and volunteer time are highlighted, with flexibility or remote arrangements available for some roles. Feedback suggests this breadth of time-off options contributes meaningfully to total rewards.
    • Parental & Family Support Paid parental leave is provided for birth, adoption, or foster placement with the ability to use time in flexible increments within the first year. Feedback suggests family-focused perks like adoption support add tangible value for caregivers.

    Beckman Coulter Diagnostics Insights

    Am I A Good Fit?
    beta
    Get Personalized Job Insights.
    Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

    The Company
    HQ: Brea, CA
    10,526 Employees
    Year Founded: 1935

    What We Do

    Beckman Coulter is committed to advancing healthcare for every person by applying the power of science, technology, and the passion and creativity of our teams to enhance the diagnostic laboratory’s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe. Beckman Coulter offers a unique combination of people, processes and solutions designed to elevate the performance of clinical laboratories and healthcare networks. We do this by accelerating care with a menu that matters, bringing the benefit of automation to all, delivering greater insights through clinical informatics and unlocking hidden value through performance partnership. An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, Calif., and has more than 11,000 global associates working diligently to make the world a healthier place.

    Similar Jobs

    In-Office
    Mumbai, Maharashtra, IND
    57802 Employees
    In-Office
    Mumbai, Maharashtra, IND
    4883 Employees

    CrowdStrike Logo CrowdStrike

    Account Executive

    Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
    Remote or Hybrid
    India
    10000 Employees

    CrowdStrike Logo CrowdStrike

    Sales Development Representative

    Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
    Hybrid
    2 Locations
    10000 Employees

    Similar Companies Hiring

    Fairly Even Thumbnail
    Hardware • Other • Robotics • Sales • Software • Hospitality
    New York, NY
    30 Employees
    Kepler  Thumbnail
    Fintech • Software
    New York, New York
    6 Employees
    Onshore Thumbnail
    Artificial Intelligence • Fintech • Software • Financial Services
    New York, New York
    60 Employees

    Sign up now Access later

    Create Free Account

    Please log in or sign up to report this job.

    Create Free Account