Strategic Customer Success Manager - Energy+ India

Posted Yesterday
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Mumbai, Maharashtra, IND
In-Office
Senior level
Healthtech
The Role
As a Strategic Customer Success Manager, you will serve as the key customer contact, enhance client relationships, and drive retention strategies. You'll collaborate with various departments to resolve customer issues and ensure satisfaction while advocating for their needs.
Summary Generated by Built In

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. 

 

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

 

Learn about the Danaher Business System which makes everything possible.

Do you have the desire to be a part of the Pall Energy+ team and play a crucial role in ensuring that customers achieve their desired outcomes while using our products or services!

 

This position is in the Energy+ business unit and will be a strategic team member within the Sales Ops team.  This position must be on site at one of our locations.  

 

In this role, you will have the opportunity to:

  • Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.

  • Engage, collaborate and navigate cross functional relationships such as Commercial Operations, Supply Chain, and Customer Service, to problem solve on behalf of the customer.

  • Represent the voice of the customer and advocate for customers needs within the company.

  • Develop strategies that improve client retention while also building and maintaining strong relationships with customers to enhance their overall experience.

  • Identify and resolve customer issues promptly and effectively. Escalate complex issues to the appropriate departments when necessary.

 

 The essential requirements of the job include:

  • B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA with 12-14 yrs of relevant experience.

  • A proven background in a customer facing role such as sales, operations leadership, customer liaison leadership roles, or relevant industry experience.

  • Demonstrated experience utilizing voice of customer and trend analysis to drive business process.

  • Ability to drive measurable results across a broad & diverse spectrum of value streams in a global environment.

  • Excellent Communication and Presentation Skills

 

 Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel 30-50% of time 

 

It would be a plus if you also possess previous experience in:

  • Strong problem-solving and conflict-resolution abilities.

  • Proficiency in using CRM software and other relevant tools.

  • Experience in Oil & Gas Industry or Filtration Industry or similar industry experience will be an added advantage

    Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

    For more information, visit www.danaher.com.

    Skills Required

    • B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA
    • 12-14 years of relevant experience.
    • Proven background in a customer facing role
    • Experience utilizing voice of customer and trend analysis
    • Ability to drive measurable results in a global environment
    • Excellent Communication and Presentation Skills

    Danaher Corporation Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.

    • Healthcare Strength Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
    • Retirement Support Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
    • Parental & Family Support Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.

    Danaher Corporation Insights

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    The Company
    Washington , DC
    57,802 Employees
    Year Founded: 1984

    What We Do

    Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.

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