The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA’s revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.
Responsibilities- Build and maintain strong brand trust with designated accounts
- Understand the products, services, and tools customers use to operate their business
- Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
- Monitor the performance of key accounts and facilitate timely interventions
- Manage customer expectations and satisfaction
- Identify and present opportunities that may generate incremental revenue or create efficiencies
- Handle client queries and find innovative solutions to solve complex customer problems
- Understand how to be an effective listener and take action given the customer feedback provided
- Provide superior customer service and adhere to IAA’s Customer Care Values
- Collaborate closely with other members of the Marketplace Demand team to execute customer growth and engagement strategies
- Lead monthly meetings with customers
- Establish efficient communication methods and liaisons between key customers and internal departments
- Flexible and willing to perform other tasks as assigned
- 2+ years of Sales or Account Management experience
- 2+ years of experience in the automotive industry
- BI portal experience is an asset
- Great oral and written communication skills
- Exhibits great collaboration skills, with a willingness to work with cross-functional teams
- Capable of making decisions when customer problems and/or opportunities arise
- Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
- Understands IAA’s Customer Care Values and practices them daily
- Capable of meeting and/or exceeding growth and retention goals
- Proficient in Microsoft suite of products
- Willing to travel 10%
Skills Required
- 2+ years of sales or account management experience
- 2+ years of experience in the automotive industry
- Business Intelligence portal experience
- Strong oral and written communication skills
- Strong collaboration skills and willingness to work cross-functionally
- Ability to make decisions when customer problems or opportunities arise
- Ability to identify growth, retention, and cross-sell or upsell opportunities using data and dashboards
- Ability to meet or exceed growth and retention goals
- Proficiency with Microsoft suite of products
- Willingness to travel 10%
Ritchie Bros. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ritchie Bros. and has not been reviewed or approved by Ritchie Bros..
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Affordable Benefits — Medical coverage is often considered very affordable, with low employee costs noted as a differentiator. Benefits begin on day one, which strengthens perceived value.
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Leave & Time Off Breadth — PTO and paid holidays are part of the standard package across regions under RB Global. Day‑one eligibility and clear time‑off programs contribute to a well‑rounded offering.
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Retirement Support — A 401(k) with company match in the U.S. and RRSP match in Canada are offered, alongside an ESPP for employee ownership. These programs indicate solid retirement support across locations.
Ritchie Bros. Insights
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
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