The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA’s revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.
Responsibilities- Build and maintain strong brand trust with designated accounts
- Understand the products, services, and tools customers use to operate their business
- Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
- Monitor the performance of key accounts and facilitate timely interventions
- Manage customer expectations and satisfaction
- Identify and present opportunities that may generate incremental revenue or create efficiencies
- Handle client queries and find innovative solutions to solve complex customer problems
- Understand how to be an effective listener and take action given the customer feedback provided
- Provide superior customer service and adhere to IAA’s Customer Care Values
- Collaborate closely with other members of the Marketplace Demand team to execute customer growth and engagement strategies
- Lead monthly meetings with customers
- Establish efficient communication methods and liaisons between key customers and internal departments
- Flexible and willing to perform other tasks as assigned
- 2+ years of Sales or Account Management experience
- 2+ years of experience in the automotive industry
- BI portal experience is an asset
- Great oral and written communication skills
- Exhibits great collaboration skills, with a willingness to work with cross-functional teams
- Capable of making decisions when customer problems and/or opportunities arise
- Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
- Understands IAA’s Customer Care Values and practices them daily
- Capable of meeting and/or exceeding growth and retention goals
- Proficient in Microsoft suite of products
- Willing to travel 10%
Skills Required
- 2+ years of sales or account management experience
- 2+ years of experience in the automotive industry
- Business Intelligence portal experience
- Excellent oral and written communication skills
- Strong collaboration skills and willingness to work cross-functionally
- Ability to make decisions when customer problems or opportunities arise
- Ability to identify growth, retention, and cross-sell or upsell opportunities using data and dashboards
- Understanding and practice of IAA Customer Care Values
- Ability to meet or exceed growth and retention goals
- Proficiency with Microsoft Suite products
- Willingness to travel 10%
RB Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RB Global and has not been reviewed or approved by RB Global.
-
Retirement Support — Retirement plans with employer matching are highlighted in multiple postings, supporting long‑term savings for U.S. employees. Plan details are positioned as a core component of the total package and are frequently called out alongside other key benefits.
-
Equity Value & Accessibility — An Employee Stock Purchase Plan is emphasized, including accessible design features such as cashless participation and look‑back/discount mechanics. Participation is portrayed as broad and a meaningful part of total rewards across regions.
-
Leave & Time Off Breadth — Paid time off and company holidays are consistently described as part of the standard offering. Time away benefits are frequently praised as a strength that enhances overall compensation value.
RB Global Insights
What We Do
RB Global, Inc. (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace and trusted provider of value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its global network of auction sites and digital platform, RB Global serves customers worldwide across a variety of asset classes, including automotive, construction, commercial transportation, government surplus, lifting and material handling, energy, mining and agriculture. The company’s end-to-end marketplace solutions include Ritchie Bros., IAA, Rouse Services, SmartEquip and VeriTread. For more information about RB Global, visit rbglobal.com.
