When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Staff Software Developer - Agent Platform
Why We Have This Role
Join the Agent Platform team in Seattle and help build the platform that supports AI agent capabilities across Qualtrics! The team supports customers building their own agents through Agent Studio and it supports in-product features that leverage agentic capabilities. Come work with software engineers, machine learning engineers, applied scientists, product managers, and security architects to help teams build and operate agents safely and effectively!
How You’ll Find Success
- Working in a supportive environment that enables individual growth and the achievement of team goals.
- Collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to our customers.
- Use agent observability data to support trust, safety, compliance, and product improvement.
- Stay current with rapidly changing agentic capabilities and apply sound judgment to new tools and approaches.
- Analyze and enhance agentic systems for better performance and efficiency.
How You'll Grow
- Expand your expertise in software engineering by working on cutting-edge technologies for AI agent runtime, observability, and governance.
- Take on mentorship roles and collaborative projects to refine your leadership skills and guide junior team members.
- Gain insights into different areas of the business by collaborating with various teams, enriching your understanding of how technology impacts overall company strategy.
Things You’ll Do
- Design and develop robust AI architectures, frameworks, and algorithms that can support large-scale and complex enterprise SaaS AI solutions in alignment with business objectives.
- Evaluate and select appropriate AI technologies, tools, and frameworks to achieve the desired outcomes for performance, accuracy, and scalability.
- Collaborate across the company to guide the direction of agentic capabilities at Qualtrics, spanning teams from research to production.
- Communicate with a team of applied scientists, product managers, and engineers to bring alignment on AI architectures, design decisions, and technical specifications.
- Offer technical supervision and direction to the Core AI platform teams and lead the technical roadmap of the Agent Platform team.
- Conduct regular code reviews and provide technical guidance to team members.
- Stay up-to-date with the latest advancements in AI technologies, frameworks, and algorithms, and identify opportunities for their application in the organization.
What We’re Looking For On Your Resume
- Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field.
- Proven experience (8+ years) working as a Software Engineer, or related role.
- Proficiency in programming languages such as Python, Java, or C++, and popular AI frameworks (e.g. LangChain/LangGraph).
- Solid understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and experience deploying AI models on these platforms.
- Experience with security and governance for agentic workflows.
- Strong communication and collaboration skills, with the ability to work effectively within cross-functional teams.
- Ability to stay updated with the latest AI technologies, frameworks, and platform advancements.
- Knowledge of ethical considerations and responsible AI practices is a plus.
What You Should Know About This Team
- The Core AI platform organization provides AI/ML research and development services for all product lines.
- This role will specifically be on the Agent Platform team which works on building platform capabilities for deploying agents across multiple products.
- The Agent Platform team's goal is to accelerate Qualtrics' agent adoption by enabling every engineering team to experiment, design, build, monitor, and troubleshoot agent-powered applications with a platform that provides observability and governance.
Our Team’s Favorite Perks and Benefits
- Opportunity to work on cutting-edge AI agent technology with measurable customer impact.
- Collaborative environment with direct access to product, science, and customer teams.
- Hybrid work arrangement with Seattle office location.
- Professional development support including access to AI tools and learning resources.
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Skills Required
- Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field
- 8+ years of experience working as a Software Engineer or in a related role
- Proficiency in Python, Java, or C++
- Experience with AI frameworks such as LangChain or LangGraph
- Solid understanding of AWS, Azure, or Google Cloud
- Experience deploying AI models on cloud platforms
- Experience with security and governance for agentic workflows
- Strong communication and cross-functional collaboration skills
- Ability to stay current with AI technologies, frameworks, and platform advancements
- Knowledge of ethical considerations and responsible AI practices
What the Team is Saying
Qualtrics Compensation & Benefits Highlights
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Healthcare Strength — Medical plans offer multiple options with the employer covering a substantial share of premiums, alongside telemedicine and chronic‑condition support. No‑cost mental‑health access and dedicated wellness days reinforce the depth of the health offering.
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Parental & Family Support — Programs include fertility and family‑building through a specialist provider, reimbursement for adoption or surrogacy, and paid parental leave with a gradual return option for birthing parents in some locations. Practical supports like Milk Stork further assist new parents.
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Wellbeing & Lifestyle Benefits — An annual wellness stipend and a separate Experience Bonus provide flexible funds for personal health and life experiences. Additional perks such as a limited work‑from‑anywhere allowance and office amenities in some sites broaden lifestyle support.
Qualtrics Insights
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
