The Role
Manage OKX's highest-value VIP clients in Northeast Asia; lead relationship strategy, acquisition, and service frameworks; produce client intelligence; influence product and commercial decisions; mentor junior RMs; maintain portfolio data and run performance reviews.
Summary Generated by Built In
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
What We Look For In You
As a Senior VIP Relationship Manager, you won't just manage a client book — you'll help define how OKX shows up for its most valuable clients in Northeast Asia. You'll handle the most complex, highest-value relationships in the market, while also contributing to the systems, processes, and strategy that the wider VIP team operates from. This is a role for someone who has already proven themselves in VIP client management and wants to step into a position where their judgment shapes outcomes beyond their own portfolio.
What You’ll Be Doing - Lead relationships with OKX's most strategic VIP clients in NEA — including institutional accounts, ultra-HNW individuals, and key referral partners — with higher revenue accountability than a standard RM role.
- Identify and act on unspoken client needs through qualitative and quantitative analysis; produce senior-level client intelligence reports that inform product and commercial decisions.
- Design and own client service frameworks — including tiering logic, escalation protocols, and service-level standards — that the broader team adopts and operates within.
- Act as a senior commercial partner to marketing, product, and operations teams; influence go-to-market decisions for VIP campaigns and product launches.
- Mentor and support junior RMs; provide quality reviews, share market insight, and help onboard new team members into the client management approach.
- Drive new VIP acquisition through strategic partnerships, high-profile events, and executive-level networking — not just execution, but origination.
- Own accurate portfolio data and lead weekly performance reviews with leadership; use data to proactively flag risks and recommend strategic adjustments.
What We Look For In You
- 5+ years of experience in private banking, institutional sales, or VIP client management within international financial services — with a clear record of managing complex, high-value portfolios.
- Demonstrated ability to build and own senior-level client relationships (C-suite, family offices, institutional trading desks) — not just maintain them.
- Experience designing or improving client service processes, not just working within them.
- Prior exposure to crypto exchanges or trading platforms is strongly preferred; crypto-native candidates are welcome.
- Strong strategic thinking — able to zoom out from individual client needs to spot patterns, inform product direction, and influence commercial strategy.
- Comfortable operating with high autonomy and ambiguity; able to make judgment calls without waiting for direction.
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Skills Required
- 5+ years in private banking, institutional sales, or VIP client management within international financial services
- Proven record managing complex, high-value portfolios and senior-level client relationships (C-suite, family offices, institutional desks)
- Experience designing or improving client service processes and frameworks
- Ability to produce senior-level client intelligence and influence product/commercial strategy
- Experience mentoring and onboarding junior relationship managers
- Strong strategic thinking and ability to operate with high autonomy and ambiguity
- Prior exposure to crypto exchanges or trading platforms
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
