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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Although all qualified candidates are invited to apply and will be given equal consideration, this vacancy is preferably intended for women (regardless of sexual orientation or gender identity, age, race or ethnicity, and disability).
The Sr Technical Consultant will partner with internal and external stakeholders to help craft and implement the best solutions to meet our customers needs in LATAM. Applying standard processes and representing Salesforce as an expert.
They will possess skills and abilities as a consultant with shown skills in these key areas with the proven track record of providing end-to-end system architecture solutions and customer engagement management.
Some of the things you’ll be doing include…
Work with Salesforce customer account teams to ensure customers are successful with our platform. Customer Success is #1
Act as a Trusted Advisor and SME for our clients
Work closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectives
Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, training and enablement teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from project teams
Assess customer’s business & technology requirements, and translate into technical solutions
Engagements may also include planning, organization, and leadership roles within customer and partner project teams
Continuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies.
Contributing to thought-leadership, and sharing knowledge within the Salesforce community
Who you are…
Expert. Proven experience in Consulting or Professional Services Delivery role
Excellent Communication. You know what to say and more importantly, how to say it. Along with Spanish and English intermediate level skills.
Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.
Problem Solver. You love solving the most difficult of challenges and get to the best solution. You partner with customers to drive business change and implement end to end solutions as a technical advisor.
Technical Experience. You have technical skills across relevant technologies. Knowledge with cloud platforms and integration.
Preferred Skills:
Salesforce Platform Experience
Professional Services or consulting experience in customer-facing environments
Application Development experience.
Agile project methodology experience.
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
NOTE: By applying to the Technical Consultant posting, recruiters and hiring managers across the organization hiring Technical Consultants will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
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What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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