Sr. Support Analyst, Fund Ops IT, Information Technology

Posted 2 Days Ago
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Pune, Mahārāshtra, IND
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
Deliver end-to-end software changes and provide production support for fund operations IT. Monitor environments, manage incidents, service requests, problems, and changes. Run weekend events and health checks, maintain documentation and knowledgebase, implement monitoring and automation, and work with DevOps tools. Role is night shift (9pm-6am) and requires financial domain support experience.
Summary Generated by Built In

Key Areas of Responsibilities

  • End to end delivery of software changes, from requirement inception to production rollout.
  • Rotation to perform production support tasks, including but not limited to listed below.
  • Monitoring production environment and act on production incidents
  • Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
  • Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
  • Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
  • Documentation of Application Knowledgebase, Process.
  • Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
  • Proactively highlight risk any observed and suggest ways to mitigate impact.
  • Suggest new ideas for Automation and be able to implement automation ideas.

Requirements

  • Computer Science or equivalent degree
  • 6 to 9 years Support experience in an Investment Banking or Financial Domain [Must Have]
  • Be proficient in at least one of these common programming languages: Java, C#, C++, Typescript, Python, Shell scripting, PowerShell [Must Have]
  • Strong in SQL, Linux, Scripting using Bash / Ksh.[Must Have]
  • Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.
  • Strong understanding in entire software lifecycle, from development to production support
  • 5+ years of experience in managing multiple applications which include in-house developed or vendor based applications.
  • Strong problem-solving and analytical skills.
  • Strong desire to learn new technologies and equities trading workflow.
  • Open-minded to adopt and propose best practice.
  • This role is for night shift ( 9pm – 6 am)

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Skills Required

  • Bachelor's degree in Computer Science or equivalent
  • 6 to 9 years support experience in Investment Banking or Financial Domain
  • Proficient in at least one: Java, C#, C++, TypeScript, Python, Shell scripting, PowerShell
  • Strong in SQL
  • Strong in Linux
  • Strong scripting skills using Bash or Ksh
  • 5+ years managing multiple applications (in-house or vendor-based)
  • Ability to work night shift (9pm - 6am)
  • Familiarity with DevOps tools: Git, Bamboo, Jenkins, Docker, Kubernetes
  • Strong problem-solving and analytical skills
  • Strong understanding of full software lifecycle from development to production support

CLSA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.

  • Pay Growth & Progression Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
  • Healthcare Strength Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
  • Retirement Support Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.

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The Company
HQ: Hong Kong
2,160 Employees
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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