As the Sr. Strategic Operations Manager - Global Membership Growth, you will shape how Uber One grows through the Mobility business. You will develop new membership offerings, define acquisition strategies, and identify opportunities to make Uber One more compelling for audiences such as travelers and families.
You will work closely with global and Regional Operations, Product, Marketing, and Finance teams to turn customer insights, competitive intelligence, and rigorous analysis into actionable recommendations. Success requires a strategic thinker who moves with purpose, brings structure to ambiguous problems, and influences cross-functional teams to deliver measurable results.
What You'll Do- Develop new membership offerings: Partner with global teams and Product stakeholders to identify, design, test, and scale membership benefits, packages, and experiences that grow the Uber One member base through Mobility
- Shape acquisition strategy: Recommend how and where to invest to acquire members efficiently, balancing growth opportunities with acquisition costs, member value, and long-term business performance
- Build audience-specific growth strategies: Understand the needs of audiences such as travelers and families, and translate those insights into tailored membership propositions and acquisition approaches
- Inform competitive positioning: Track the evolving membership and Mobility landscape, assess emerging opportunities and threats, and recommend strategies that strengthen Uber One’s value proposition
- Turn insights into action: Use data to size opportunities, develop business cases, prioritize recommendations, and evaluate experiments to inform investment and scaling decisions
- Drive cross-functional execution: Build alignment around shared priorities, coordinate delivery with partner teams, and track progress against clear success measures
- 4+ years of experience
- Bachelors degree
- Experience using data to uncover insights, assess tradeoffs, build business cases, and measure outcomes. You can translate complex analyses into clear recommendations
- You integrate AI into how you research, analyze, and execute—using it to accelerate learning, improve decision-making, and scale your impact while applying sound judgment to its outputs. You’re not just a prompter - you partner with AI tools to multiply your ideas and impact
- You build trusted relationships and drive alignment in a matrixed organization, influencing priorities and decisions through evidence, clear communication, and collaboration
- You independently lead complex work streams, communicate a clear point of view, and adapt your approach as new evidence emerges
- You bring structure to ambiguous challenges, develop clear recommendations grounded in customer and business needs, and translate strategy into practical plans that deliver results
- Experience growing membership programs or subscription businesses, including acquisition, value proposition development, pricing, or packaging
- Experience working in emerging or international markets, with an understanding of how customer needs and market dynamics shape growth strategies
- Experience developing growth strategies for Mobility, travel, or other consumer platforms
For Chicago, IL-based roles: The base salary range for this role is USD $118,000 per year - USD $131,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 4+ years of experience
- Bachelor's degree
- Experience using data to uncover insights, assess tradeoffs, build business cases, and measure outcomes
- Ability to translate complex analyses into clear recommendations
- Ability to integrate AI into research, analysis, and execution while applying sound judgment
- Ability to build trusted relationships and drive alignment in a matrixed organization
- Ability to independently lead complex workstreams and communicate a clear point of view
- Ability to structure ambiguous challenges and translate strategy into practical plans
- Experience growing membership programs or subscription businesses
- Experience with acquisition, value proposition development, pricing, or packaging
- Experience working in emerging or international markets
- Experience developing growth strategies for Mobility, travel, or other consumer platforms
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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