Jobs at Uber

Manage and grow a portfolio of small and medium-sized restaurant partners on Uber Eats. Responsibilities include building partnerships, using data and KPIs to identify growth opportunities, resolving merchant issues, negotiating and influencing feature adoption, and collaborating with operations, marketing, and product teams. The role requires adaptability, resilience, stakeholder management, and fluency in the local market language and English.

Manage and grow a portfolio of SMB restaurant partners using data-driven insights to identify opportunities, improve platform adoption, resolve issues, and increase partner satisfaction. Build long-term relationships, negotiate with external partners, influence adoption of Uber Eats products and services, and collaborate with operations, marketing, and product teams on regional strategies.

Manage and grow a portfolio of small and medium-sized restaurant partners on Uber Eats. Build trusted relationships, negotiate solutions, resolve merchant issues, identify growth opportunities using data and KPIs, and drive adoption of new features and services. Collaborate with operations, marketing, and product teams to share market insights and support regional strategies.

Leads Uber’s global high-risk escalations program, overseeing a 50-plus-person team and five critical escalation teams. The role manages social media and executive escalations, coordinates crises, develops AI-enabled workflows, drives root-cause improvements, and partners with Communications, Legal, Operations, and regional teams. It requires strategic decision-making, operational optimization, global collaboration, and availability during nights and weekends.

Leads global Safety Support transformation and special programs from scoping through measurable impact. Responsibilities include developing roadmaps, coordinating COEs and BPOs, scaling automation and AI-enabled tooling with Product and Engineering, preparing new products and policies for operational launch, creating training and SOPs, tracking KPIs, and aligning global stakeholders across functions and regions.

Build outbound B2B sales pipelines across Mexico by prospecting enterprise organizations through calls, email, and LinkedIn. Create territory plans, conduct discovery calls, qualify opportunities, and partner with Account Executives and Sales Managers on handoffs and cross-selling. Maintain accurate Salesforce records, refine messaging based on market feedback, and support implementation transitions. The role requires at least one year of outbound sales or lead-generation experience and familiarity with CRM and prospecting tools.

Architect and build scalable engineering systems while developing and optimizing machine learning models for Uber’s delivery marketplace. Lead organization-wide frameworks and engineering projects, solve low-latency and high-correctness problems, oversee incident management, and collaborate with Product, Science, and Operations. Mentor engineers, drive technical roadmaps, improve developer velocity, and support reliable systems at global scale.

Build and maintain scalable backend search services for Uber Eats, Grocery, and Retail. Develop lexical, semantic, ML-powered, and LLM-based retrieval and ranking systems, indexing infrastructure, and model-serving capabilities. Improve search relevance, latency, throughput, reliability, and observability while debugging production issues and collaborating with ML, data science, product, and engineering teams. Write well-tested production code and contribute to technical design decisions.

Design and build scalable search and AI-serving infrastructure for retrieval, ranking, personalization, and LLM-powered search. Develop backend systems, optimize GPU inference, integrate machine learning models, improve real-time feature serving, and ensure low latency, reliability, observability, and safe production rollouts. Collaborate with ML, data science, product, and platform teams while providing technical leadership, mentoring, and troubleshooting complex distributed systems.

Leads Uber’s U.S. auto claims strategy, handling standards, and process improvements. Oversees complex and high-severity claims, evaluates carrier and TPA performance, establishes performance measures, drives corrective actions, and uses claims data to identify trends and reduce total cost of risk. Partners with Risk Management, Actuarial, Legal, Safety, Product, and Public Policy teams while communicating claims insights and financial implications to senior stakeholders.

Provides real-time customer support for autonomous vehicle rides through phone and ticket-based channels. The specialist shares ride information, troubleshoots issues, resolves escalations, supports service disruptions and emergencies, and advocates for riders. The role requires empathy, clear communication, adaptability, and proficiency with multiple web-based tools. The specialist also helps improve operational processes and tools. This is a full-time, on-site position requiring evening, weekend, and occasional holiday shifts.

Supports account managers and customer success managers by handling client inquiries, CRM and database maintenance, reporting, dashboards, scheduling, presentations, and sales process administration. The role helps identify growth opportunities, resolve partner issues, improve workflows, maintain data accuracy, and provide operational support for enterprise and local business partners.

Own the full enterprise sales cycle for Uber for Business in Brazil, from prospecting and pipeline development through negotiation and closing. Build relationships with senior decision-makers, develop tailored mobility and delivery solutions with cross-functional teams, forecast sales performance, provide market feedback, and represent the company at industry events.

Manage full-lifecycle, high-volume recruitment across APAC locations and business units. Build pipelines, advise and challenge hiring managers, optimize recruiting funnel conversion, deliver strong candidate experiences, analyze talent market data, and drive referrals. The role requires managing approximately 20 concurrent searches while maintaining quality and operational discipline. Preferred experience includes coaching hiring managers, recruiting in high-growth technology organizations, and using generative AI tools.

Build software platforms, AI agents, and automation for security design reviews, threat modeling, penetration testing, vulnerability discovery, and AI red teaming. Develop scalable infrastructure, data pipelines, integrations, evaluation frameworks, and safeguards for AI-driven security workflows. Own systems throughout their lifecycle, including design, testing, monitoring, production debugging, incident management, and performance improvements while collaborating with security, product, data science, and operations teams.

Leads complex technical programs from scoping through deployment, aligning Engineering, Product, Data Science, vendors, and global stakeholders. Designs scalable operational processes, data pipelines, and SOPs; resolves dependencies and scope conflicts; monitors vendor performance; identifies process gaps; and drives continuous improvement. Uses SQL and spreadsheet-based analysis for root-cause investigation, program spend justification, dashboards, and team-effectiveness measurement.

Leads airport, venue, and transport-hub strategy and operations across DACH Mobility. Manages partnerships, commercial negotiations, marketplace performance, pickup-zone design, campaigns, and scalable operating playbooks. Uses SQL and operational data to define KPIs, identify growth opportunities, optimize demand and reliability, and guide pricing and marketing decisions. Coordinates cross-functional teams across Product, Marketing, Operations, and Business Development while maintaining strong external stakeholder relationships and translating strategic plans into detailed execution.

Manage and grow a portfolio of SMB restaurant partners for Uber Eats. Build long-term relationships, use data and KPIs to identify growth opportunities, resolve merchant issues, negotiate effectively, and drive adoption of platform features and marketing services. The role requires cross-functional collaboration, adaptability in ambiguous environments, and strong partner satisfaction and portfolio management skills.

Leads AI governance for Finance and CAO, designing reusable control frameworks, evaluating AI use cases for financial reporting risk, implementing controls for model and data risks, monitoring effectiveness, managing deficiencies and remediation, maintaining controls inventories, and translating regulatory guidance into standards. Partners with engineering, compliance technology, audit, and Finance stakeholders to support secure, auditable AI adoption.

Manage post-sale onboarding and retention for approximately 40–50 SMB restaurant accounts. Guide partners through technical platform integrations, resolve operational issues, monitor account health and performance metrics, and recommend actions to drive adoption and reduce churn. Collaborate with Sales, Operations, and Support while creating scalable onboarding templates and playbooks. The role requires strong analytical, communication, problem-solving, and stakeholder-management skills in a fast-paced environment.