Core Competencies
- Engineering/Tooling: Demonstrates the ability to design, build, and maintain engineering solutions and tools that enhance reliability, automate incident response, and reduce operational toil.
- Incident Troubleshooting: Skilled in interpreting logs, metrics, and traces to assist in identifying root causes during live incidents.
- Monitoring & Observability: Proficient in tools such as Datadog, Splunk, New Relic, or similar platforms.
- AI Centric Engineering: Effectively leverages artificial intelligence (AI) and machine learning (ML) tools to automate, optimize, and enhance daily engineering and incident response tasks
- Executive Communication: Ability to distill complex technical issues into concise, business-relevant summaries for senior leadership.
- Analytical Rigor: Strong attention to detail in validating incident data and identifying trends or gaps in response.
- DevOps & Architecture Knowledge: Understanding full-stack systems, CI/CD pipelines, caching, scaling, and cloud-native infrastructure.
- Metrics & Reporting: Capable of calculating and interpreting key metrics like MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve).
Key Responsibilities of This Role
Here's how it typically looks when not tied to active on-call:
Post-Incident Review Development
- Draft and deliver executive summaries post-incident
- Develop and coach teams on blameless postmortems.
- Create templates, train facilitators, and help guide root cause analysis (e.g., 5 Whys, fishbone diagrams).
- Maintain a central library of learnings and cross-cutting themes.
Incident Process Improvement
- Actively support engineering teams during incidents by helping diagnose and resolve issues quickly
- Navigate and analyze data from observability platforms to make informed inferences about root causes
- Analyze the effectiveness of incident response to identify systemic reliability gaps.
- Standardize incident response workflows (incident roles, comms, escalation paths).
- Create or refine runbooks, incident command frameworks, and severity classification guides.
Metrics and Insights
- Build dashboards around incident frequency, MTTR, MTTA, and recurrence rates.
- Use incident data to drive reliability of OKRs or engineering investments.
Tooling & AI Solutions
- Partner with engineering teams to identify repetitive or high-impact tasks suitable for automation.
- Develop, implement, and continuously improve custom scripts, bots, and AI-driven workflows for monitoring, alerting, and incident triage.
- Evaluate and integrate emerging AI/ML technologies to optimize detection, root cause analysis, and reporting.
- Ensure all tools and automations are secure, maintainable, and aligned with organizational standards and SRE best practices.
- Document and socialize new tools and AI solutions, enabling adoption and knowledge sharing across teams.
Cross-Team Collaboration
- Collaborate with Engineering Managers and Incident Commanders to gather and validate incident data
- Partner with product teams, infra, and leadership to socialize reliability best practices.
- Act as a reliability "consultant" to squads that have impactful incidents.
- Recommend enhancements to monitoring, alerting, and response processes to reduce future incident impact
USD 99,000.00 - 165,000.00 per year
Compensation:
Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Top Skills
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
