Cargill

Sr. Professional, Operations- Global Voice Systems Engineer

Posted 18 Days Ago

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Atlanta, GA

In-Office

Senior level

Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial

Reimagining what's possible for food and agriculture

The Role

Lead global enterprise voice strategy, architecture, and operations across Microsoft Teams Phone, hybrid PBX, SBCs, contact centers, and analog/paging systems. Drive migrations from legacy PBX and copper, ensure resiliency, compliance recording, E911, call quality, vendor management, and integration with Five9 and Salesforce.

Summary Generated by Built In

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.
Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come.
Job Purpose and Impact

The Global Voice Engineer / UC & Cloud Voice Lead owns the enterprise voice ecosystem worldwide-driving strategy, architecture, and operational excellence across Microsoft Teams Phone, hybrid voice, legacy PBX environments, carrier services, and cloud contact center platforms. This role ensures global voice services are scalable, resilient, secure, cost‑effective, and aligned to business priorities, enabling collaboration and digital transformation across corporate and manufacturing environments.

Key Accountabilities
Strategy, Architecture & Global Platform Ownership

Build and maintain a strategic vision and roadmap for all enterprise voice platforms globally, aligning technology direction with business objectives.
Ensure scalability, resilience, and integration across Microsoft Teams, PBX systems, contact center solutions, paging/analog systems, and emerging technologies to support global operations and transformation.
Define global standards for dial plans, numbering, routing, survivability, security, monitoring, and operational runbooks.

Microsoft Teams Phone / Cloud Voice Engineering

Lead the design, deployment, and operations of Microsoft Teams Phone, including policies, voice routing, dial plans, call queues, auto attendants, and governance.
Lead implementation and ongoing management of Direct Routing and Session Border Controllers (SBCs) (e.g., AudioCodes/Ribbon), including high availability, certificate lifecycle, SIP normalization, and security hardening.
Drive call quality optimization using CQD/analytics and network readiness practices (QoS, WAN optimization, media flow diagnostics).

PBX Modernization & Cloud Migration

Develop and execute cloud migration strategies for legacy PBX systems (e.g., Avaya, Nortel, Cisco UC) transitioning to cloud telephony and Teams Phone.
Lead the migration strategy off legacy copper circuits, partnering with carriers and internal stakeholders to modernize connectivity and reduce technical debt.

Analog, Paging & Manufacturing/Plant Resiliency

Manage AudioCodes MediaPack analog gateways, consolidating analog endpoints (phones, fax, elevators, alarms, paging adapters) and reducing footprint where feasible.

Compliance Recording & Regulated Environments

Design and implement compliance recording solutions (e.g., SmartTap 360) for regulated use cases, including policy alignment, retention, and operational support.

Contact Center (Five9) & CRM Integrations

Configure, manage, and optimize Five9 Cloud Contact Center, including integration with Salesforce and enterprise call routing strategies.

Numbering, Toll‑Free, and E911 (Emergency Services)

Oversee global toll‑free number provisioning and management, including number inventory controls and lifecycle processes.
Collaborate with vendors to configure Enhanced 911 (E911) services (e.g., Intrado), including LIS, ELIN/DID inventories, location mapping, and emergency policies.

Delivery, Automation, and Vendor Management

- Lead telephony projects end‑to‑end using Agile methodologies, partnering with network, security, identity, and business teams.
- Manage third‑party vendors and enforce SLAs, ensuring quality delivery, timely resolution, and strong governance.

Qualifications

Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Equal Opportunity Employer, including Disability/Vet.

Top Skills

Agile

Audiocodes

Audiocodes Mediapack

Avaya

Cisco Uc

Cqd

Did

Direct Routing

E911

Elin

Five9

Intrado

Lis

Media Flow Diagnostics

Microsoft Teams Phone

Nortel

Qos

Ribbon

Salesforce

Session Border Controller (Sbc)

Sip

Sip Normalization

Slas

Smarttap 360

Wan Optimization

What the Team is Saying

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The Company

HQ: Wayzata, MN

155,000 Employees

Year Founded: 1865

What We Do

We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.

Why Work With Us

The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.