Sr Product Technology Consultant, Bulgaria

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Consultative sales person, who engages operational and technical staff (including leadership) within the accounts they service and supports new sales initiatives in collaboration with the commercial Sales & Account manager. Activities include product demonstrations, in-depth scoping studies and customized present back preparations and presentations. Advises commercial Sales manager on economic value of the recommended solution set.

This individual is consistently aware of changes to existing customer’s operational structure, and changes to this structure and impact on technology requirements. Identifies opportunities to integrate Sabre products/services into customer’s IT environment to unlock more value for the customer and Sabre. Persuades the customer to adopt relevant Sabre Products that can unlock value for either the Customer or Sabre. Might be assigned to manage a portfolio of Global Accounts, large/mid-size customers and/or small business customers. Develop, manage and maintain customer support operation to agency customers, generating customer satisfaction by scoping, measuring, reviewing and improving operational functions

• Be the voice of the customer to Sabre Marketing/Product team by articulating ongoing solutions / investment requirements and associated business case

• Maintains a very close working relationship with customer’s Operations & IT counterparts

• Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc

• Manages Operational issue resolution

• Persuades the customer to prioritize and implement projects to adopt Sabre‘s products first and Demonstrates Sabre products/solutions as required to secure new sales/product adoption

• Prepare and conduct regular customer reviews

• Promote awareness and encourage adoption of recently released and imminently releasing functionality

• Provide analytics related to help-desk and call drivers, look for opportunities to optimize

• Takes ownership of Product portfolio blue print from Sales Engineer and/or Systems Integration Consultant and keeps it up to date on an ongoing basis.

• Engages with Delivery Specialist and Systems Integration Consultant during conversion as required to establish customer relationship, participate in floor walking and ensure business continuity as customer moves to BAU

• Defines metrics to measure Sabre’s product performance and influences teams within Sabre to ensure that Sabre product performs above parity.

• Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology

• Manage customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.

• Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenges

• As a key priority, the candidate will be assigned to support the rollout plan of the new Sabre POS, the Sabre Red 360 in Bulgaria, by managing assigned tasks through the various phases of promotion, technical analysis pre-migration, implementation and post migration up to BAU (Business As Usual) state.

• Proven experience in travel industry, including E2E workflow & common operations know-ledge. API know-ledge is a plus

• General understanding of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers

• Strong understanding of at least one or more GDS’s

• Ability to connect with a variety of audiences at all levels within and outside Sabre

• Account Management knowledge and the ability to present and deal with stakeholders up to management level

• Strong verbal communication and listening skills internal and external

• Creative individual with strong analytical and solution oriented skills

• Proficiency in creating and delivering formal training programs and presentations

• Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis

• Have proven knowledge of Excel, Word, PowerPoint, MS Visio

• General understanding and usability of computers and networks

• Team player with experience of working with different cultures in a global environment

• Fluent in Bulgarian and English

• Travel required

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.