Jobs at Sabre Corporation

Supports airline and travel agency customers using payment solutions. Acts as a liaison between help desk and payments teams, troubleshoots customer issues, assesses payment processes, supports regulatory compliance, manages customer relationships, delivers training, develops KPI reports, and improves internal workflows and customer experience.

Lead the vision, strategy, roadmap, and investment priorities for SabreMosaic’s Order Management Systems portfolio. Translate customer, market, usage, and technical inputs into product direction; align Engineering, Architecture, Commercial, Sales, Delivery, and Customer Care; guide scrum teams; engage airline and travel agency customers; and mentor Product Owners and Technical Product Owners.

Own product vision, roadmap, P&L and investment decisions for Air Offers. Translate market and customer needs into user stories, prioritize and accept backlog work, support sales and delivery teams, act as SME in scrum teams, troubleshoot maintenance issues, run demos, and engage customers and stakeholders to drive revenue and satisfaction.

Develop and maintain Java backend services, REST APIs, microservices, cloud-native components, event-driven systems, and database integrations. Write automated tests, troubleshoot production issues, participate in code reviews, and collaborate with QA, Product, Architecture, SRE, and Delivery teams. The role works under senior guidance on defined assignments while progressively expanding platform and domain ownership.

Develop and execute territory sales strategies across Eastern Europe, acquire new agency business, manage high-value accounts, build sales pipelines, negotiate contracts, conduct market analysis, and lead market expansion. Collaborate with technical sales, product, and marketing teams to deliver profitable commercial outcomes and strengthen Sabre’s position in travel technology markets.

Lead drafting, negotiation, and review of complex commercial agreements for travel agency customers across APAC. Partner with Sales, Legal, Finance, Tax, Operations, and Product teams to structure terms, manage risk, advise on contract matters, and improve contracting processes, templates, governance, and automation. The role requires expertise in technology or SaaS agreements, stakeholder influence, commercial terms, financial models, and Chinese legal documents.

Design and develop scalable Java microservices, REST APIs, full-stack React applications, and conversational interfaces. Build and productionize Generative AI and Agentic AI solutions using Python, Vertex AI, and related frameworks. Deploy cloud-native systems on GCP with Kubernetes, implement CI/CD and observability, optimize performance and costs, apply security and Responsible AI practices, and mentor junior engineers.

Leads a strategic global corporate travel agency account, owning executive relationships, account strategy, revenue growth, retention, and tailored solution delivery. Partners with product, technology, operations, and commercial teams to align solutions with customer objectives. Uses analytics, automation, and generative AI to monitor performance, improve account planning, and accelerate delivery.

Leads implementation and delivery of airline revenue management, dynamic pricing, and offer optimization solutions. Acts as a subject matter expert, assesses customer processes, leads data gathering and validation, supports model deployment, trains airline analysts, and guides solution adoption. Collaborates with project, engineering, operations research, account management, and customer care teams. Contributes to RFPs and implementation estimates while resolving post-launch issues and mentoring business analysts. Requires extensive airline pricing and revenue management expertise, strong analytical skills, and frequent travel.

Designs and improves CI/CD and deployment automation, manages cloud-native infrastructure on GCP using Infrastructure as Code, and builds observability systems including monitoring, logging, alerting, dashboards, and SLI/SLO reporting. Partners with software engineers to improve reliability, scalability, security, and operational readiness in Kubernetes environments. Leads incident response, root cause analysis, capacity planning, and proactive automation initiatives.

Own the product direction, roadmap, backlog, investment recommendations, and delivery for Sabre Hub, an enterprise customer access and services platform. Partner with Engineering, Architecture, Security, Commercial, Sales, Delivery, Customer Care, and customers to prioritize identity modernization, self-service, resilience, reporting, and legacy replacement. Translate customer and business needs into requirements, user stories, measurable outcomes, and delivery decisions while supporting discovery, stakeholder alignment, product positioning, and agile execution.

Leads product direction, roadmap, backlog, and delivery for airline and GDS reservation capabilities, including booking, PNR, servicing, and post-booking workflows. Partners with engineering, customers, sales, and internal stakeholders to define scalable solutions, manage releases, drive adoption, monitor KPIs, and improve product performance. Serves as the subject matter expert for reservation workflows and supports demos, solutioning, and enablement.

Support and maintain reservations services by providing on-call incident response, building monitoring/alerting in GCP, improving reliability through SRE practices, automating CI/CD and infrastructure, assisting deployments and change management, addressing operational risks (PCI, capacity, cost), and mentoring teams.

Manage digital advertising campaigns across Sabre’s travel marketplace, including campaign setup, pacing, optimization, performance reporting, and billing reconciliation. Monitor campaign metrics, investigate delivery issues, identify trends, and recommend improvements. Partner with Sales, Account Management, Product, and Operations teams to improve customer outcomes, reporting accuracy, and workflow efficiency.

Develop statistical models, forecasting methods, and machine learning algorithms for airline optimization and travel retailing. Source and manipulate data using multiple programming languages, deploy models in cloud environments, and collaborate with software engineers on production analytics tools. Define KPIs, monitor data and model performance, conduct proof-of-concept studies, and communicate insights to clients and internal stakeholders.

Provide first- and second-level support for non-production test, development, and training environments. Coordinate incidents, customer testing, vendors, change approvals, status reporting, escalations, and technical resources. Monitor JIRA and operational queues, ensure incident documentation, support certification change advisory meetings, contribute to TSMO projects, and provide weekday and weekend on-call support for urgent issues.

Lead complex, cross-functional technology programs from planning through delivery. Coordinate Product, Engineering, Architecture, Operations, and business teams; manage roadmaps, dependencies, risks, governance, financial planning, executive communications, and customer initiatives. Drive accountability, delivery predictability, stakeholder alignment, and continuous improvement while applying Agile and AI-enabled program management practices.

Provides product and technical support to global travel agencies and airlines through phone, chat, email, callbacks, and web cases. Troubleshoots application, system, and connectivity issues; documents resolutions in CRM systems; collaborates with internal teams; escalates critical problems; and maintains service standards in a 24/7 rotational environment. The role requires knowledge of GDS platforms, strong customer service and analytical skills, technical troubleshooting ability, and professional English proficiency.

Monitor and support Sabre applications and infrastructure in a 24/7 Operations Control Center. Respond to alerts, triage incidents and service requests, initiate technical incident calls, follow ITIL processes and documented procedures, and support issues through resolution. The role requires shift work, operational discipline, knowledge-base-driven actions, and collaboration with service reliability engineers.

Coordinates commercial agreement execution for GDS Air, translating contract terms into business requirements and supporting cross-functional implementation. The role drafts and presents requirements, manages stakeholder alignment, supports project planning, tracks priorities, reviews execution effectiveness, and recommends process improvements and automation. It requires strong commercial operations, post-sales implementation, analytical, communication, organizational, and project management skills.