We are hiring awesome humans, and we hope that includes you!
At Chewy, you'll find more than just a job-you'll be part of a team that values learning, growth, and impact. We believe in developing our team members while delivering great experiences for pet parents and partners.
Your Opportunity
Chewy is seeking an Sr Merchandising Operations Specialist to support the Pharmacy Merchandising Operations team in Plantation, FL. This role focuses on executing day-to-day operational activities, maintaining data accuracy, and supporting established workflows that enable our Retail Pharmacy, Compounding, and B2B businesses.
This is an entry-level to early-career individual contributor role designed for someone who thrives in structured environments, enjoys working with data and processes, and is eager to build foundational operations and analytics skills.
What You'll Do• Execute routine operational tasks related to item setup, catalog maintenance, and data updates across internal systems• Monitor queues, reports, and dashboards to identify data issues, errors, or missing information and take action following defined procedures• Investigate and resolve basic operational or customer-impacting issues within established SLAs, escalating more complex issues as needed• Support product launches and operational initiatives by completing assigned tasks and checklists• Pull, validate, and organize data for recurring reports and operational reviews• Maintain documentation, trackers, and standard operating procedures to ensure accuracy and consistency• Partner with peers and immediate stakeholders to ensure timely completion of operational deliverables• Clearly communicate status, questions, and issues to your manager or designated leads
What You'll Need• BA/BS degree in Business, Operations, Analytics, Supply Chain, or a related field; or equivalent experience• 0-2 years of experience in an operations, analyst, coordinator, or support role (internships included)• Strong attention to detail and ability to follow defined processes• Basic analytical skills with comfort working in Excel or Google Sheets• Ability to manage multiple tasks and meet deadlines in a fast-paced environment• Clear written and verbal communication skills• Willingness to learn, accept feedback, and ask questions• Ability to work effectively as part of a team• Passion for pets and their health
Bonus• Exposure to operational systems, data tools, or reporting platforms• Familiarity with Jira, Confluence, or similar tools• Experience in e-commerce, merchandising, or healthcare-related operations
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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