ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Sr. Manager of Software Engineering is responsible for leading a global team of entry level to experienced professionals focused on developing high-quality, innovative, fully performing software in compliance with coding standards. This role supports the management and coordination of resources and processes to deliver successful
software releases, while defining the strategy and driving initiatives that deliver on organization’s vision and goals.
Essential Duties & Responsibilities:
- Sets goals and objectives for team members for achievement of operational results
- Manages experienced professionals who exercise latitude and independence in assignments
- Influences others outside of their own job regarding policies, practices, and procedures
- Contributes to policy and strategy implementation for short-term results
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
- Writes product requirement documents, implements and tracks development timelines, and negotiates feature sets
- Maintains a deep understanding of programming and coding fundamentals, architecture, and design in multiple languages
- Builds positive and collaborative relationships within the team and organization
- Oversees multiple large, complex, and dissimilar deliverables and trains others on deliverables as needed
Knowledge, Skills, and/or Abilities Required:
- Exceptional leadership and customer service skills
- Strong hands-on experience in Microservices architecture.
- Expertise in cloud technologies, with AWS preferred
- Working knowledge of databases (any type).
- Willingness to work in a team environment
- Strong organizational skills to give the team direction
- Professional presence suitable for interaction in meetings, in-person, or via email
- Excellent presentation and communication skills
- Strong creativity and latitude skills
- Advanced knowledge of programming languages and software basics
- Strong knowledge of relevant software development tools including version control, build processes, debuggers, and test frameworks
- Organized, detail-oriented, self-motivated, and willing to develop professionally
- Strong ability to lead and manage multiple priorities and/or projects simultaneously with sufficient efficiency and quality
- Strong ability to understand complex algorithms
- Advanced understanding of how a Managed Service Provider (MSP) operates from a business standpoint
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 10-15 years of relevant experience
• 3+ years of leadership experience
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Strong hands-on experience in Microservices architecture
- Expertise in cloud technologies, with AWS preferred
- Working knowledge of databases (any type)
- Bachelor's degree in related field or equivalent business experience
- 10-15 years of relevant experience
- 3+ years of managerial experience
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
