Sr Manager, Change Management (Organizational Change)

About the RoleIf you’re passionate about helping people adapt to complex organizational change, this is the role for you. As an active part of our Change Management & Workforce Transition working group, the Organizational Change Manager will enable the people side of change, with a specific focus on helping people adapt to new processes, roles and ways of working in order to take our business forward. As we evolve our operating model and digitize our workflows, our people need the awareness, knowledge, role clarity and training to grow and succeed; this role is therefore highly focused on building and executing the right engagement, communication and training initiatives to move from today into the future. You’ll be part of a cross-functional team to develop strategies and plans to help employees adapt and thrive throughout our transformation. This is a great opportunity for someone who’s looking to play a key, hands-on role in implementing fast and effective change across an organization.What You'll Do

• Conduct change impact and readiness assessments across all workstreams, including population impacted, nature of change and timing; build consolidated view of impact to inform change planning
• Define measures of success for change work (for example, talent retention & engagement); understand baseline through turnover data, employee sentiment data, etc.
• Assess change needs across the workforce (for example, talent acquisition, skill building, employee engagement, communication, organization transition, resistance management, leadership alignment)
• Build cross-workstream, holistic change plan to support delivery of change – engage stakeholders, assign accountability, agree timing and build into overall PMO plans; ensure synchronization of impact and messaging where multiple changes are hitting the same teams at the same time
• Partner internally and externally as needed to ensure plans are delivered (example: partnering with L&D team or an external resource to build training in support of a particular change; partnering with HR teams to execute organization transition; collaborate with internal comms team to build messaging in relation to a specific change)
• Educate people managers on good change management practices
• Provide input & reporting/dashboard updates to Program Leads for governance purposes; articulate issues and risks as needed
• Liaise with other change managers as needed (for example in Brand teams, Technology/PdM teams

Who You Are

• Undergraduate qualifications in Psychology, Organization Development, Business, Communications or other related field
• Change Management qualifications are beneficial, in addition to Design Thinking / Agile methodologies; knowledge of various change approaches (ADKAR, Bridges Transitions Model, Kotter’s Change Model etc.)
• Demonstrated experience as an organizational change manager leading business process transformation and/or culture change, at least some of which has included the introduction of new ways of working and behaviors
• Knowledge of instructional design principles; ideally, hands-on instructional design experience
• Results-oriented, hands-on style (this is a roll-up-the-sleeves position which will require documentation and execution/delivery of plans)
• Strong interpersonal skills and the ability to develop effective working relationships internally and externally within diverse working environments
• Ability to identify and articulate change obstacles and resistance
• Ability to manage multiple conflicting priorities and work independently and meet deadlines in a complex and dynamic environment

Prior experience working on change initiatives in supply chain environments would be highly beneficial, particularly in an international brand / retail environment.