Be an Early Applicant
Building a better future for this generation and the next.
The Role
Leads enterprise UX research strategy, governance, systems, and methodology across portfolios. Architects insight frameworks, longitudinal research systems, taxonomies, and repositories; develops AI-supported research workflows and automation; sets quality, privacy, and ethical standards; guides complex cross-functional initiatives and executive decisions; mentors senior researchers; and builds organizational research capabilities and curriculum.
Summary Generated by Built In
As a Senior Lead User Researcher, you will lead research systems, governance, and strategy at the enterprise level. You will operate with mastery across all research competencies and serve as an organizational authority in research methodology. You will architect enterprise insight frameworks, unify research practices across portfolios, and lead high complexity initiatives with major business impact. You will design AI supported research workflows, partner with Research Ops to scale operations, and influence SVP level decisions through evidence driven insights. You will mentor senior researchers and guide long-term capability development across CAI.
Position Responsibilities:
Required Qualifications:
Additional Information:
USD 148,500.00 - 247,500.00 per year
Compensation:
Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Position Responsibilities:
- Architect enterprise-level research systems, including taxonomies, sampling frameworks, and insight lifecycle management.
- Lead multi-portfolio research programs that inform strategic product investments with evidence-based insights.
- Identify enterprise-wide user problems, patterns, and opportunities across ecosystems.
- Set standards for research quality, ethics, privacy, and governance.
- Develop AI-native research tools, evaluation methods, and automation pipelines.
- Partner with Research Operations on governance, research frameworks, panel strategy, vendor selection, and tooling decisions.
- Lead alignment conversations across product, design, analytics, and engineering.
- Develop internal research curriculum and train research practitioners.
- Review and approve methodologies for high-risk or high-visibility initiatives.
- Build longitudinal insight systems that reveal trends across quarters and years.
- Oversee insight repository architecture, metadata, and organizational discoverability.
- Shape the culture of research excellence across CAI and the mechanisms to measure research quality across the enterprise.
Required Qualifications:
- Bachelor's degree in and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
- Mastery across all core user research methods and advanced techniques
- Demonstrated success shaping research strategy for large enterprises
- Expertise in multi-source synthesis, longitudinal studies, and enterprise frameworks
- Excellent communication and persuasion skills at executive levels
- Deep understanding of CAI's product ecosystems, customer journeys, and industry
- Experience mentoring and developing Lead and Senior-level researchers
- Strong business literacy and ability to connect insights to P&L outcomes
- Proven ability to manage complex cross-functional alignment
- Expert-level understanding of privacy, compliance, and ethical research constraints
- Highly skilled in behavioral analytics, experimentation, and complex modeling
- Use of general purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
- Use AI to accelerate discovery, experimentation, development, and recommend improvements throughout the product design process
- Bachelor's degree required; advanced degree strongly preferred
- 10+ years applied research experience
Additional Information:
- Significant travel may be required to lead executive workshops and ecosystem research
USD 148,500.00 - 247,500.00 per year
Compensation:
Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree in a related field and 8 years of related experience, or an equivalent combination of education and experience
- Master's degree and 6 years of related experience, Ph.D. and 3 years of related experience, or 12 years of related experience as alternative qualifications
- Mastery of core user research methods and advanced research techniques
- Experience shaping research strategy for large enterprises
- Expertise in multi-source synthesis, longitudinal studies, and enterprise research frameworks
- Excellent communication and persuasion skills at executive levels
- Deep understanding of CAI product ecosystems, customer journeys, and industry
- Experience mentoring and developing Lead and Senior-level researchers
- Strong business literacy and ability to connect insights to P&L outcomes
- Ability to manage complex cross-functional alignment
- Expert-level understanding of privacy, compliance, and ethical research constraints
- Advanced skills in behavioral analytics, experimentation, and complex modeling
- Experience using general-purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
- Experience using AI throughout product design for discovery, experimentation, development, and improvement recommendations
- 10 or more years of applied research experience
- Advanced degree
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
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Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
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Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
