What You'll Do:
- Bring Supply Chain Design and Planning and Coupa-specific information and best practices to your customers via one-to-many and digital engagements to help them progress in their value journeys, including, but not limited to webinars, user groups, newsletters, videos, and the online Coupa Community, improving customer retention in a cost effective way
- Conduct discovery and testing to develop engaging adoption and enablement campaigns to help users adopt Coupa SCDP more quickly and deeply and implement them through various channels
- Event planning and execution: plan, create, track and manage a calendar of virtual and in-person user groups and webinars for the Americas region, including scheduling, speaker sourcing and engagement, hosting location identification, follow-up activities, and recap
- Impact all SCDP customers by developing content that can be used in the digital and named customer segments to help customers adopt Coupa solutions and improve their SCDP practices
- Engage one-on-one with select customers to complement your digital interactionsOnboard new customers to set them on the right value journey, ensuring that they have an optimal experienceImprove internal customer visibility by inputting data into and maintaining data within a CRM
- Conduct data analysis to determine when and how to programatize your digital initiatives in order to solidify the impact
- Monitor customer health metrics, proactively identifying risks, and addressing them efficiently
- Collaborate cross-functionally within Coupa to manage customer interactions effectively at scaleIdentify and escalate potential opportunities for expansion and renewal to appropriate internal stakeholders
- Provide insightful feedback on customer needs internally, collaborating closely with internal teams to improve the customer journey and enhance customer success
What You Will Bring to Coupa:
- Overall 8 years of experience out of which at least 3 years in supply chain design and/or planning domain expertise. Preference for direct experience in LLamasoft/Coupa SCDP or similar technologies.
- Preferred candidates will have customer / client management experience, either via consulting experience or from supply chain SaaS software/solutions
- An entrepreneurial mindset, focusing on outcome-based problem solvingSkilled in digital and virtual communications
- Experience building a community of solution usersPerseverance in both challenging and recurring situations
- Excellent organizational, time management, interpersonal and data analytics skills
- Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams
- Flexibility to travel up to 20%
Top Skills
What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
