Associate Customer Adoption Manager - 10711

Reposted 6 Days Ago
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Hiring Remotely in Colombia
Remote
Mid level
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
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The Role
The Associate Customer Adoption Manager will enhance customer adoption of Coupa's platform by leveraging project management, addressing business needs, and ensuring client satisfaction through effective communication and technical understanding of the product.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of an Associate Customer Adoption Manager to Coupa:


The Associate Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

What You'll Do:

  • Develop standard processes within your areas of expertise and champion their adoption.
  • Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
  • Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
  • Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
  • Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.

What You Will Bring to Coupa:

  • Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
  • Experience with Software as a Service is a must.
  • Good background in customer/client management.
  • Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
  • Strong organizational skills, analytical thinking and problem-solving abilities

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Top Skills

Software As A Service (Saas)

What the Team is Saying

Alex Moon
Jessica Fonseca
Aditya Maheshwari
Jose Miguel Jimenez
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The Company
2,500 Employees
Year Founded: 2006

What We Do

Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.

Why Work With Us

At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

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Coupa Offices

Remote Workspace

Employees work remotely.

Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend

Typical time on-site: None
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Ann Arbor
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Bogotá, CO
Boston, MA
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Chicago, IL
Dubai, Dubai 48800
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Hyderabad office
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São Paulo, BR
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Shivaji Nagar, IN
Singapore, SG
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Tokyo Office
Uppsala, SE
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