The Role
Lead focused customer success engagements for accounts struggling to adopt Coupa and realize platform value. Diagnose adoption barriers, define success plans, manage engagements end to end, configure the Coupa platform when needed, conduct customer workshops, and establish progress tracking for sustained improvement. Partner with Sales, Product Management, and Marketing to improve customer outcomes.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr Customer Value Consultant at Coupa:
The Customer Value Consultant works with customers who need extra support to adopt and get value from Coupa. As part of our Customer Success organization, you take on short, focused engagements with accounts that need support, helping them work through issues and build healthier adoption over time.
In each engagement, you step in to assess the situation, develop a plan, drive it forward, and position the customer to sustain that progress beyond the life of the engagement. This is a hands-on role. You will work directly within the account to return it to health, including configuration within the Coupa platform where an engagement warrants it.
What You'll Do:
- Lead focused, time-bound engagements with accounts that need extra support to adopt Coupa and get full value from it.
- Manage each engagement end to end, from initial diagnosis through to a clean transition:
- Work with the customer to define the scope, activities, and key deliverables of the engagement, and agree on what success looks like from the outset.
- Diagnose adoption barriers in direct partnership with customers, pinpointing the root causes placing the account at risk.
- Develop a recovery plan and build early momentum, applying disciplined project management to chart a clear path.
- Work directly in the Coupa platform, making configuration changes to resolve adoption barriers where a solution requires it.
- Run workshops that give customers practical technical, process, and workaround recommendations grounded in Coupa product knowledge.
- Equip the customer with a means of tracking their own progress, so momentum continues once the engagement concludes.
- Partner with internal teams including Sales, Product Management, and Marketing to drive continuous improvement in how customers succeed with Coupa.
What You Will Bring to Coupa:
- 6 - 8 years in customer success, consulting, implementation, solution advisory, or a comparable customer-facing role at a software or SaaS company.
- Hands-on experience configuring enterprise software. Coupa or similar spend-management experience is preferred.
- Full professional fluency in English, written and spoken (C1 or above).
- Strong consulting and engagement management skills, with the ability to run a structured engagement and build trust and credibility quickly.
- Excellent written, verbal, and presentation skills, including the ability to guide customers through findings and next steps.
- Sharp analytical and problem-solving skills, with a track record of diagnosing issues and driving measurable outcomes.
- Familiarity with Procurement, Procure-to-Pay, or spend management is a plus.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- 6–8 years of experience in customer success, consulting, implementation, solution advisory, or a comparable customer-facing role at a software or SaaS company
- Hands-on experience configuring enterprise software
- Full professional fluency in written and spoken English at C1 level or above
- Strong consulting and engagement management skills
- Excellent written, verbal, and presentation skills
- Strong analytical and problem-solving skills with a track record of diagnosing issues and driving measurable outcomes
- Coupa or similar spend-management experience
- Familiarity with procurement, procure-to-pay, or spend management
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Coverage includes medical, dental, and vision for employees and dependents starting Day 1, and plan quality is often characterized as good to very good. Mental‑health and employee‑assistance resources further bolster the offering.
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Leave & Time Off Breadth — Flexible/unlimited-style time off, floating holidays, and 40 hours of paid volunteer time are highlighted across locations. These policies are frequently cited alongside strong overall PTO usability depending on role and workload.
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Parental & Family Support — Paid parental leave and family-support resources (e.g., adoption, surrogacy, and back-to-work assistance) are explicitly included. Recent examples reference multi‑month leave durations for new parents.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
Flexible
Foster City
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Pune office
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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